Another Update: Dollar General Job

United States
September 27, 2011 8:00pm CST
Yesterday (Monday), I got up the nerve to call the assistant manager to ask if my background information had come back yet. Here is how the conversation went: Assistant Manager: "Hello, thank you for calling Dollar General. This is ____ how may I help you?" Me: "Hi, is this the assistant manager?" Assistant Manager: "Yes, it is." Me: "This is ______ _______. I hadn't heard from you, so I thought I'd give you a call to see if my background information has come back yet." Assistant Manager: "No, I haven't heard/seen anything yet." Me: "Okay, is there a day that would be good for me to call back?" Assistant Manager: "Yes, you can check back with me next Monday." Me: "Okay, thank you!" Assistant Manager: "Your welcome, goodbye." Overall, I think the conversation went good. She didn't sound annoyed or aggrevated at me for calling, like I was afraid she would. She sounded very cheerful! However, I am a bit worried because my background information still hasn't come back yet, and it's been 2 weeks. What would you make of the experience I am having trying to get this job at Dollar General? Do you think everything is going well, or not? This is the first time I have been this close to getting a job, so I am very new to all of this. Any other time, I would put my application in, and never get any further than that.
6 people like this
12 responses
• United States
28 Sep 11
I don't know what to say. I think when you call next week and still don't hear, I think you should ask whe person what is taking so long. It seems to me that it shouldn't take this long.
5 people like this
• United States
28 Sep 11
I am hoping it will be done by next week when I call. I think the assistant manager is expecting that it should be back by then, which is why she said I could call back then. I don't really think she has control over how long it takes, and wouldn't know exactly why it's taking so long, though. Since it's not her who is doing the background check.
2 people like this
28 Sep 11
to be honest with you, i dont think it sounded like she is "expecting" it to be back by next monday.. i think she is more than likely just giving you a time to call back.. in my own personal experience, people in companies, not matter what their status, generally have no idea as to a timescale for references and stuff.. it depends on the 3rd party, ie the reference agency! .. many things can take up to 28+ days!
• United States
28 Sep 11
What I meant by she is expecting me to call is, that is when she said I could call back to check again... and that is when I plan to call back.
1 person likes this
• United States
28 Sep 11
In my experiences credentially Medical Staff Professionals background checks took 3 weeks. When I needed them fast before a board meeting I would order then STAT and it took 24 hours, but that meant we paid extra. So my thought is that if they use a company it can take up to 3 weeks, to 30 days. I am sure they will not pay the extra so they generally make potential employees wait. I would say it sounds about right and sadly you do have to wait, but it did sound like was not annoyed and it is just a waiting deal at this point. Keeping my fingers crossed for you.
• United States
28 Sep 11
I had read online that simple/normal background checks for jobs such as fast food, dollar store, grocery stores, etc. takes only a few days - a week tops. However, a background check for something more serious such as a teacher at a school, or working for the state/government... it would take a few months (about 6 months). So, that is why I am worried. It's been 2 weeks, and I had read that a simple background check for something like a dollar store would only take a few days to a week. I had read this information in more than one place online, so I thought it was true. But, you are telling me something different. So, now I don't know.
1 person likes this
• United States
28 Sep 11
Okay I remember you said it was a new store, and or that they were hiring several. Maybe she did not send it in until she had a few of them to get them all at one time. Background checks here in the US is information obtained by the State police, so I don't think that it is that it takes so long it is depending on what company it is. I know they pay a service to do this and the faster the more expensive. Also I remember I on occasion had to call the company and nudge as to what the hold up was, rare but it did happen from time to time. I would say if she was not at all interested she would have said so during the call. I don't think she would have lied that she was waiting for the background check if she was not. So that in itself seems like positive news. The bad thing is that there is no telling if the delay is really the company policy with the time delay, if she sent it later then she stated and or what the time frame of the results. I recall you said there is nothing to worry about in terms of the background itself, so my thinking is that the overall look of probability seems much more promising.
3 people like this
• United States
28 Sep 11
Yes, I said they were a new store and that I was the only one, or one of only a few that had put in an application. She said she needs a couple of morning cashiers. Two weeks ago, the day she told me to call her... was the day she said that they were doing a background check on me, but it hadn't come back yet. I waited for two weeks, yesterday, and I called to check on it. I too feel like things are going well, and I have a pretty good chance of getting this job. Maybe it's just me being anxious, and wanting to know right now whether I am going to get the job or not... so that I can quit worrying.
3 people like this
• Grand Junction, Colorado
28 Sep 11
At one of the jobs I applied for years ago my background investigation took almost a month. I have nothing in my background to keep me from a job. I have no idea why they take so long. Could be when they are filed and how many are a head of yours. Meaning that just because your the only one applying at a company they aren't the ones doing the checking. They send to 3rd party if that that party has hundreds of companies they work for it could be awhile for yours to come to the top of the pile and then the check begins. If you have been married before then your name pops up with that name and your given name and then they run it in that one also. Alias as they are called. I wouldn't be concerned for the length of time it takes though. Things like this are never quick.
3 people like this
• United States
28 Sep 11
Well, that makes sense. I agree, that would be a good reason for it taking so long. Maybe that is what is taking so long, I suppose. Maybe I shouldn't be too worried. Having this be the first time I have ever even had a background check done on me, I don't know how long to expect. But, she said I could call and check back next Monday... which would be a total of 3 weeks. So, maybe she is expecting it to be done by then.
2 people like this
• Grand Junction, Colorado
28 Sep 11
I would not worry at this point. Companies are never fast at getting through the hiring process. I think it's even a longer process now with the way the economy is. I would wait until after lunch next week and call her back if you don't hear anything in the morning.
1 person likes this
• United States
28 Sep 11
That's about the time I generally call to speak with her anyways. When I call earlier than between 11am and 1pm, she isn't there. I guess I just need to stay positive and hopeful, as well as patient!
1 person likes this
• United States
28 Sep 11
I would just give them a call in two weeks.
2 people like this
• United States
28 Sep 11
Well, she said I could give her a call next Monday (in one week), which would be a total of three weeks since they said they were doing a background check on me. If I don't call next week, when she is expecting my call, that may make her think I'm not interested or that I forgot. Wouldn't it?
2 people like this
@Hatley (161854)
• Garden Grove, California
28 Sep 11
hi angelee well I think Hard Working Gurl has said it best and you sounded very mature and calm . If the assisstant manager sounded cordial I think its going okay so far. Like HWG said it might take awhile so give it another week. Good Luck and God bless hope you get the job you want, job hunting is never fun.hugs from hatley.
2 people like this
• United States
28 Sep 11
I too think HWG is right. Maybe I am just anxious, and worrying for no reason. I guess it just takes longer than I thought to run a background check.
1 person likes this
@bagarad (8189)
• Paso Robles, California
28 Sep 11
I used to have to interview and hire people long ago, and I certainly would not have encouraged someone one to call back if I had no interest in her. If you are a busy person, every phone call is an interruption. So if you really weren't interested in a person, you would tell them you'd call them back if you had a job for them insteading of encouraging someone to call back at a specific time. So it seems to me that you are still in the running. I'd call back when she suggested you do so. I don't think I'd ask her what's holding things up because she might consider that pushy. As long as you are consistently polite, interested and patient, she would see that you would also be that way as an employee.
• United States
28 Sep 11
What a great response bagarad! Thank you so much! You've eased my mind a bit, and I now believe that I really have a good chance at getting this job, even more so than before! Also, you gave great advice. Asking what's taking so long may sound pushy, and make her reconsider me as a candidate for the job. I'm just going to call her back when she said it was alright to, and politely ask if she has heard or seen anything about the background check yet.
1 person likes this
@SinfulFox (135)
• United States
28 Sep 11
Hmm... Not sure what to tell you! The only jobs I've had were provided by my college (they had a student employment program so students could work right on campus and not have to worry about driving back and forth or having to reschedule classes around a new work schedule) so my background checks were already done when I applied to the school. I'm currently home for the semester and trying to find a job, so I'm starting to go through the same process. None of the jobs I've applied for haven't gotten back to me yet since I submitted the application, so I haven't had any experience with the background check thing. But perhaps there's just a delay or something, so I would try and not worry about it, and just call back next Monday. If they still don't have anything by then, I would ask about it, but until then just stay hopeful!
• United States
28 Sep 11
Thanks for your advice SinfulFox, I am trying to stay hopeful and positive. I think that it's going pretty well, because this is the only place that has shown any interest in me. Have you tried following up with the places you've applied at? I always follow up. If it's been at least 3 or 4 days since you've applied, give them a call and say, "Hi, my name is ____ ____ I just put in an application _____ ago, and I was jus calling to see if anyone's had a chance to review it yet.". Then, that shows you are interested... and by what they tell you, you will at least know how it's going. Whether or not they have even looked at it, or whether they plan to, etc.
2 people like this
@carmelanirel (21108)
• United States
28 Sep 11
wow, I saw HWG say it can take 3 weeks to 30 days... I hope you get this job, just be patient..I wonder though, if you didn't get this particular job, that if you can get a copy of this back ground check for when you apply somewhere else, that way there won't be any waiting???
• United States
28 Sep 11
I sure hope so too! I am trying my best to stay positive and patient! I am not sure if I could. Or, if another employer would accept it?
1 person likes this
• United States
28 Sep 11
I have a suspicion that HWG would know the answer to that...
• United States
28 Sep 11
Probably! Maybe she will drop by and comment.
1 person likes this
28 Sep 11
angelee, if i were you, i would find out the telephone number from the 3rd party reference agency and call them yourself. i would explain who you are and state that you applied for a job, and the place of employment is not able to give you an answer as to whether your application has been successful, due to the fact they are still, 3 weeks later, waiting for the valid reference information. i would say that you are completely stuck in limbo because you don't know whether to apply for other jobs, or to attend other interviews [just pretend] because this job is the most suited to your current situation and without a yes or a no, you aren't sure what to do.. and since it is YOUR background information, can they give YOU an update as to where it is etc.
• United States
28 Sep 11
I am sure everything is going okay, it's just a matter of waiting patiently. I really don't have any other jobs to apply for or anything like that... so it's no rush really. I am just a little impatient, and excited about getting the job.
28 Sep 11
i would ring though. i would ring. and then ring the job place back, and tell them that you rang and asked and they said it will be with them by blah blah.. it shows you are really keen!!
• United States
28 Sep 11
LOL I do plan on calling Monday.
• Battle Creek, Michigan
28 Dec 13
I work for Dollar General. We use a third party for background checks. In my experience with hiring, it has taken as few as 1 day up to 3 weeks. We are not given any explanation as to why it takes so long. It is just as frustrating for us as it is the applicant. All I can say is be patient. If there is a problem with your background, you will receive a letter explaining what it is.
@Keola12 (717)
• United States
29 Sep 11
If I was you, I would keep checking back with them. And if they still give you the same response, after several weeks have gone by without results, then try getting in touch with the corporate offices of the business or company.
@huilichan8 (1379)
• Singapore
28 Sep 11
It's kind of strange that it takes so long to get your background info. Maybe you cld go down personally next Monday rather than calling her up? For me, if it takes so long to do a background check on me, I wld rather be on the lookout for another job. I suppose there are other similar jobs around in your area? If so, I might check them out. I am not sure if everything is going well or not. I just feel that you shld be keeping a lookout for other jobs. Hv you thought of doing office jobs? Or working in a bank as a teller? I believe you shld hv no problem securing office jobs in view of your strong command of English. But of course, I understand that you might not be keen.