Don't you hate to wait for 20 - 30 minutes on the phone

United States
March 2, 2012 10:58pm CST
Whenever you called those government department number, or those giant companies for customer services, you probably would face similar scenario, going through many level of transfer, and options over the phone to pick what type of services you need, and then there is another automated voice to tell you, that "our service representatives are busy at the moment, please hold on the phone for the next available representative etc...." This process usually take around 5 minutes to 10 minutes, plus the waiting time probably up to 30 minutes or more. Don't you hate it? I do honestly. I heard a couple of people recommend me to use one of those apps to avoid such scenario, such as lucyphone.com. or fastcustomer.com to ring us when an available customer representative is up for your service. I haven't tested such apps on my cell yet, but I hope some people might find these 2 apps useful.
8 responses
@asliah (11149)
• Philippines
30 Sep 12
hi, actually i have encountered that when i have a complaint about my postpaid line,and i have waited for almost 30 minutes,and the most sad in my experienced was they never give any result to my complaint.
• India
22 May 12
I don't wait for any one in my cell phone. I have second plans in my cell phone. So I just used to call my friends as well as family members back when they are busy at the moment. Pay per second really helps me to save me a lot. Disconnection the call when the hearer is away from me helps me to maintain by balance.
@myfb2009 (8304)
• Malaysia
4 Mar 12
Hi King, indeed waiting for a few minutes on the phone is very frustrating. That's why, i always prefer to call the direct line, if there is any. Because passing through customer service section is really very frustrating. But what to do, most big companies including government departments, all must pass through operator, to be able to connect to the respective departments. Are those two apps are available to worldwide or only for US members? Care to share more info here?
@tissin (4)
• United States
4 Mar 12
I mean, they have billions of dollars, can they NOT hire more people?
@Archaiwy (599)
• China
4 Mar 12
I sometimes encounted this kind of scenario,in which case i hated my time was wasted and i would hang off or find other approaches to complain it to the company.In my opinion it's wrong for them to wast others' time.They make themselves convenient by doing so but waste its client's time.
3 Mar 12
Oh I know I hate this. I was on the phone one hour and forty-five minutes with AT&T once and got disconnected.
@Mashnn (4503)
3 Mar 12
Yes I do especially if I am in hurry. I have hanged several calls after waiting for a long time without anyone answering. Is the application meant of landline or cellphone. I would definitely like to try one.
• India
3 Mar 12
We too have the same problem in India and it is highly irritating by the time we speak to the person we need to. At times the waiting is so long we tend to put off both physically and mentally. Sometimes we get connected to the person who cannot really provide us the information we need. Happy mylotting.