I am so thrilled!

@Loverbear (4928)
United States
September 22, 2012 3:53pm CST
I have to share this...I couldn't believe it when I contacted Amazon. My fiance bought me a Kindle Fire for Christmas last year. I love it tons and have loaded around 300 books and 100 games onto it. Last Thursday the battery went dead and I couldn't get it to take a charge. I've been trying for several days to get it to turn on without any luck. Finally, I gave up and called Amazon. I wasn't too happy about having to call customer service because you never know who and where you are going to connect to. I called and connected with a wonderful customer service representative. After several different attempts to get it up and going, the rep stated that it sounded like it would need to be returned. Then he informed me that... I would be receiving a brand new Kindle Fire by Wednesday of this up coming week. It would have all my down loads preloaded on it, and then he informed me that in the next few minutes I would receive an email from Amazon that will contain a prepaid shipping label to send the broken Kindle back to them via UPS!! I felt like a queen! I was treated with respect and there was no questioning about how the Kindle was treated or anything like that. It was "Okay, it's under warrantee, it isn't working, and we're going to take care of you!" I don't know about anyone else, but Amazon just scored big time in my book and I will continue to do as much business with them as I can!! It is so great to have such wonderful customer service!!! GO AMAZON!!!
4 people like this
10 responses
@GardenGerty (96660)
• Marion, Kansas
22 Sep 12
At last, some company is getting the message, customer service is essential. Without customers you have no business. I am glad that you got a respectful person whom you could understand to work on this problem with. I had one bad (sort of) experience with an Amazon seller, but it was fixed rather quickly. Good news in this day and age.
@Loverbear (4928)
• United States
23 Sep 12
Too many people go into business with only one thing in mind, and that is making tons of money. The person doesn't look into what goes with running a business successfully, which includes great customer service. I just had a pearl bracelet returned by the jewelry store that I do the restringing for, the owner of the bracelet obviously had been picking at the knots to find the one that was the knot that ended the stringing. It is almost like the person wanted the bracelet shortened and figured that if she undid the knots she could shorten the bracelet without having to pay for my doing a total restringing job. It didn't work, but since I do stand behind my work, I didn't charge anyone for the job. It cost me a card of pearl silk and about two hours to restring and knot the pearls but it will make the customer happy and the jewelry store happy too. As I keep stating, since the end of WWII the big push was for people to buy now and pay later. This fostered greed and the desire for more and more money and profits. Instead of focusing on customer service and doing the right thing, businesses would shine the problem on, keeping the money and not doing like Amazon and replacing the item with a brand new one. It cost Amazon some money by doing this, but they are making more money by having a satisfied customer telling everyone about the great experience. With money so tight, it surprises me that more retailers aren't following Amazon's example and doing whatever it takes to keep the customer happy and coming back.
1 person likes this
@GardenGerty (96660)
• Marion, Kansas
23 Sep 12
I miss the good old days when things were built to last. I know that it can be frustrating when things like the bracelet happened but you can put it in the big picture. That is good. You can be proud of your work any time.
@MandaLee (3691)
• United States
22 Sep 12
Wow. That is just terrific. I wish more companies cared as much about their customers as Amazon does. No wonder Amazon is one of the top online retailers.
1 person likes this
@Loverbear (4928)
• United States
23 Sep 12
I had a lot of people sneer at the fact that I bought a Kindle rather than one of the other e-readers. I am so very glad that I bought the Kindle instead. It's too bad that other online retailers don't look at Amazon's customer service and model theirs after the superior customer service that Amazon has. I hate having huge battles with various retailers when it comes to making purchases right. Bill and I were discussing it yesterday and as he said "It's so refreshing to have a retailer that just deals with the problem so quickly and easily like Amazon did. Fry's electronics could take a lesson from them." Fry's electronics is a California based electronic consumer store that I had purchased a computer from. In the five years that I had it the computer was in the shop more than in my home. Instead of admitting that it was a poorly built computer that had lots of problems and replacing it with a new one, they kept having me bring it in for repairs. In that five years of ownership, I had it in my possession about 3 months. I am telling everyone about Amazon's customer service! I am hoping that more people will enjoy shopping at Amazon. As it has been said in so many of my business classes that the taste of bad customer service remains for many many years after the event. Why businesses don't stop and rethink their customer service policies is beyond me. Of course they look at it in the respect of the all mighty dollar and what they can do with the money rather than the fact that they not only lose a customer but all the potential customers that the person comes in contact with.
@carmelanirel (20979)
• United States
23 Sep 12
That is wonderful Loverbear. I remember when I did this for my mixer and unfortunately though I was sent a gift card to replace it, my same mixer was not on the market anymore, so I ended up with a cheaper made model. It is wonderful when one can get the exact same thing that broke..
@Suzieqmom (2763)
• United States
22 Sep 12
That is a really great story. So many places have done away with customer service altogether, and others just have their reps provide "lip service" without ever fixing the problem. It is nice to hear that a large company actually bothers to hire customer service reps that try to help customers. It is even nicer to hear that Amazon went the extra mile and not only sent you a new one but helped you dispose of the old one--all for free! Truly unusual for online purchases. Maybe other companies will follow Amazon's example--unlikely, but one can dream . Enjoy your new kindle!
1 person likes this
@shaggin (36364)
• United States
23 Sep 12
I have never bought anything off amazon I dont think. Its more expensive then other sites I buy things off of like ebay. That is really awesome to know though what awesome customer service amazon has. I am really happy to hear how well you were taken care of. It will make you much more likely to shop on amazon then if they had given you terrible customer service. I hope you get the new charger soon so you can use your kindle again.
@Loverbear (4928)
• United States
23 Sep 12
What is great about Amazon is that they have so many books that I can down load for free! It is the same with a lot of games too. I agree that some things are horribly expensive on Amazon, but there have been a lot of bargains that I have gotten there too. I shop Ebay a lot, having bought my first Kindle on Ebay, but Bill bought me the Kindle Fire for Christmas. When I want books I go to Amazon first, then will look on Ebay. But for other stuff I go to Ebay. I am getting the whole Kindle Fire new, complete with the Kindle, the charger and whatever else. The whole list of books that I have on the Kindle will be preloaded so I don't have to spend all that time reloading the books. I couldn't believe when the customer service rep told me that I would get everything brand new and that when I send the old Kindle back they would pay shipping for it. That kind of customer service is well worth paying a little bit more!
@ElicBxn (60762)
• United States
24 Sep 12
I'm so glad you got good service. I've generally had no problem with anything I've gotten from Amazon. I think they do a good job.
@alberello (4755)
• Italy
23 Sep 12
Well, not even a week ago, I replied to a discussion of a person who has just bought an item on Amazon paying an amount exponentially lower than the popular Ebay. She also spoke of being very well with Amazon, and her intention was to make other purchases just on that site. I currently have never shopped online, but since I've heard wonders of Amazon, I'm almost curious to enroll and at least look at the offers, present there. I'm sure, given your experience as a customer, if I were to one day decide to buy things on Amazon, I would not be disappointed certainly.
@yanzalong (10151)
• Indonesia
23 Sep 12
Did your fiance buy it online? World class market like Amazon should treat its customers like that. That's true. And you have been properly treated.
• Malaysia
23 Sep 12
Hi, thanks for the info. i have Amazon banner in my blog(sorry you cant view my blog yet but soon). As for the customers service it is a relieve to know and i try to avoid getting the machine telling us to press this and that. Yes, please we need fast infos and quick response, time is money.
@Suebee (2013)
• Canada
23 Sep 12
That's great. In this day and age it is so refreshing to hear a story like yours. Kudos to Amazon!