OOPS!.....HELP,please?

@dfollin (12744)
United States
October 23, 2012 5:22pm CST
About a year ago I bought a Kodak digital camera.It was inexpensive,but I got it to take some pictures to put online to make some money with.I never did find a way to earn with it,but still want to try and do that.And now my teenage daughter is also taking photography classes in high school and sometimes needs to use a digital camera. However after I had it about 6 months and hadn't really used it a lot,but not just a couple times either,when I would turn it on the lens wouldn't come all the way out and I would get a message on the screen saying,"lens obstructed". Of course I took it back to the store and was told that happens a lot with even expensive camera's and that I had to call this office about my warranty.I called them gave them my information and they said they would call me back.I waited one week and they did not call back.I tried to call them back and instead of speaking to someone all I got was a bunch of recordings and had to leave my information again,then it disconnected me. I went back to the store and was told to go over and get another camera and they would exchange it.I went over to the digital camera section and seen that the camera was no longer manufactured and there were no more.So,I went back and told the man that I had spoke with and he said for me to go back and get a camera about the same price.While I was over there looking another clerk approached me and asked if he could help and I simply said what I was looking for and he asked me why? And I told him and he said we don't do that,who told you that? and I pointed the other man out.He imediatly said you are going to have to call the warranty office.I told him that I already had and what happened.Then he said,"Well,I'm sorry,but you will have to call Kodak" I was mad!So,I went home and called Kodak and was told that I would have to contact the stores warranty office!!!!!! Does anyone know a way to fix this camera?
8 responses
@julyteen (13258)
• Davao, Philippines
23 Oct 12
You can find some camera technicians in different malls to fix your camera. I have a friend near our apartments, have problem his camera. The lenses will no longer put off. It always turn on. Hey buy the camera from another country so it's hard to find the warranty. So he decided to be fix by other technician so it was fix and now it's working again.
1 person likes this
@dfollin (12744)
• United States
24 Oct 12
Hi julyteen, I am glad that your friend got his camera fixed.It is such a pain when your camera isn't working.
@julyteen (13258)
• Davao, Philippines
24 Oct 12
Yeah it was fixed. So far, I didn't experience anything with my Samsung digital camera.
1 person likes this
@Ghajini (776)
• Philippines
23 Oct 12
Sad to hear that, well I experienced the same lens problem with my old panasonic lumix digicam. The lens have difficulty in coming out properly so it's unusable, so what I did is, I opened the camera as in disassembling it. Then, luckily I managed to fix the problem, it seems that there was just some part of the lens that got stuck. I think some dirt can cause this as well, however it could also be due to a mechanical problem with the retracting lens. I suggest that find a camera technician that can fix your camera, in our place, there are some cellphone technicians at the mall that also do camera repairs.
1 person likes this
@dfollin (12744)
• United States
24 Oct 12
Hi Ghajini,Thanks for the suggestion.I hadn't thought of that,maybe some dust ot dirt got into it.
@bobmnu (8160)
• United States
21 Jan 13
I would go to the store again and ask to talk to the manager and explain what you have done and ask him/her to resolve the situation. If you get the run around ask for the name and phone number of the regional manager and make sure you get the name of the manager you talked with. Most managers will not want you to contact the regional manager and will try to resolve the problem.
1 person likes this
@capirani (1841)
• United States
24 Oct 12
I'm sure you have probably tried this but I will post this just in case. I also have a Kodak digital camera. Sometimes the camera seems to stick and either won't close up or won't open properly. I've never had a message like what you mentioned come up before though so it might not even apply. The thing is that usually I just had to give the lens a little tiny nudge, or sit and wait a bit and push the on/off button again, then it would work. I've also had to take the batteries out and put them back in. I've never had the problem last more than a few minutes though so this may not even be related to the same thing causing your camera problem. Another thing concerning the recordings when you call about the warranty, or other support and keep getting recordings. Sometimes if you push 0 you will get a real person operator even if it is not one of the menu items in the recordings. If you've tried that, and it didn't work, I don't know what else to suggest other than if you go to the Kodak website and see what kind of support they might have online. I hope you can get this problem resolved. I know how frustrating it can be.
1 person likes this
@succe66 (19)
• China
24 Oct 12
Maintain is a difficult progress when you deal with the store you buy thing from it, its' flow may be complex.You can fix it in a salvage depot, it can fix it within short times,surely, it will cost some fees, but I think it is worthy.
1 person likes this
• United States
24 Oct 12
I would go back to the store and see if another clerk will change it for you and this time don't open your mouth about what they are going to do for you. Other than that buy a new camera there could be good reason why they stopped making it.
1 person likes this
@litvillegas (1275)
• Philippines
24 Oct 12
Hello friend I'm sorry to hear about this frustrating story. It's annoying sometimes that those staff didn't inform you in advance the things that you need to do.weww But anyway, try checking the KODAK center near your place,perhaps you can see that in Malls.
1 person likes this
@Strovek (870)
• Malaysia
24 Oct 12
Usual process is to claim the warranty via the shop you bought it from. However, the warranty period is usually about a year. See if there is a Kodak warranty center nearby. That is the other option.
1 person likes this