Special ordering something

@911Ricki (13602)
Canada
January 6, 2013 6:10pm CST
At my work we do special orders, on none regular stock items. This is mainly dog and cat food people need specially such as senior, weight management, different breeds and so on. I have special ordered myself large bag of the cat food I buy. In the long run it is cheapier but many don't buy bulk bags of cat food (it's odd and I've always boughten the big bags). I am talking to the manager tomorrow, to see if she will regularly stock the cat food I buy, it is a hot seller, and I think if it's there regularly people may buy the bigger bags. A couple came in tonight, and asked about Boxer Royal canin. We have sold 2 bags in the last year, so it's something we most likely will never carry unless someone orders it. This couple has order it, then never picked it up, so we end up sending it back to the supplier. I made them pay today (as the owners have to pay for it, then all this paperwork just so this couple wont pick it up), if they don;t pick it up they are out $120.00 for the bag.
2 responses
@dorannmwin (36698)
• United States
9 Jan 13
I do agree with you that when there is a product that is a hot seller in the smaller bags it is a great idea for the store to start to stock larger bags of the product on a regular basis, this would definitely be something that would make more money for the store over time. Also, I do think that it is a great idea that customers do pay up front when they are making special orders as it would be something that would help the store to have less outstanding overhead.
@911Ricki (13602)
• Canada
9 Jan 13
I told the manager that buying bulk would be more benefical but many customers only feed 1 or 2 cats, so they buy the smaller bags and last them longer. But after not being paid for items, or people not picking them up they made this rule. Some customers make a big scene about it, as they don't want to pay for an item and then say no receive it. I had ordered myself some freeze dried cat food in the past, and it took a month to get there, so I can see the customers point of view.
@Blondie2222 (22393)
• United States
8 Jan 13
That's nice you guys special order stuff for your customers. We don't have many stores here that will do that for people. I can understand you not keeping the item if they don't come pick it up.
@911Ricki (13602)
• Canada
8 Jan 13
If it's special order, then it's not a regular stock item (we most likely wont sell it). So it will sit there, and then expire. If you send if back to the company, then you get so much of the money back.