Nothing is Ever Straight Forward Anymore

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As the advocate for my mother, I must fill out forms for her. At this time of year, every year, I have to prove that she has not had a windfall of money and made herself ineligible for the assistance she get to pay for the nursing home. The fact that she is 100 and has dementia doesn't effect anything. I haven't been receiving her pension statement for the last 2 years. I looked at the last one I received and noticed it had the address of the house I sold 3.5 years ago. I called up the pension admin. and asked them to please send the statement to my address. They need to talk to my mother before they can talk to me. What part of she is 100 and has dementia did they not understand? I do have the power of attorney but they need to see a copy and their legal department has to look at it which will take 7-10 days. I need to get the form I am submitting to the state in by this week. I completely understand why they wouldn't allow me to make any changes to her pension like where it is deposited, though my name is on that account,but a statement is just a piece of paper. I asked the if they had a note saying the last two statements were returned to them for non-delivery. They did not. I am so tired of having to deal with crazy privacy issues that don't protect anyone's privacy. I am tired of the state and federal government, I am just plain tired. Nothing is ever or straight forward anymore.