Disaster narrowly averted

@boiboing (12881)
Northampton, England
February 4, 2016 3:35pm CST
Our company recently instigated a ludicrous international help desk and did away with the local IT support organisation. Sadly this means that when you can't work out how to switch your computer on, you need to get a colleague to mail somebody in Brazil or somewhere equally inconvenient, lodge a 'ticket' and eventually they will ask the local IT guys to pop down and sort it out. It's an absolute joke. On Tuesday I reported the faulty 'down' arrow on my laptop keypad. Yesterday, with local IT still none the wiser, I took it up and shoved it under the nose of the new chap who hasn't yet learned the finer art of saying no. He squirted it with high pressure air, took off the key and wiped it with whatever is the IT equivalent of WD40. Still no joy. But maybe, just maybe, he had a solution - to switch the hard disc into another laptop of the same model that he'd found somewhere under a rock. Today - Thursday - I realised that IT man needed a nudge and asked again if he had a plan because I wouldn't be back in the office for a couple of weeks. He came down about 4.30, took it away and then came back 10 minutes later to say the other laptop had a broken screen. Theoretically he could call out and HP engineer to my home to fix it under warranty or he could attempt to canibalise the laptop with the broken screen and steal its keypad. Twenty minutes later all was done. We stuck it on the docking station and the down key did the downy stuff it's supposed to. I was happy. I then drove 150 miles home and it wouldn't switch on. In his rush to botch the keypad, friendly IT man hadn't put the back of the laptop back on correctly. As a result, the on button couldn't connect with whatever it is inside that makes it actually power up. Faced with a 300 mile round trip and me unable to do any work all day Friday, we hunted down a teeny tiny screwdriver, took off the panel and clipped it back into place. My husband was thrilled to bits that he'd managed to get it back on neatly and was nearly doing cartwheels round the room when it switched on. He will be insufferable for a few days and I'm so relieved I worked out what was wrong and he fixed it. Result!
18 people like this
12 responses
@Platespinner (17062)
• Winston Salem, North Carolina
5 Feb 16
I am so glad that I have my own personal IT guy and he lives in my basement. He's bailed me out of more than a few tight spots! Glad your husband was able to put things back together properly!
2 people like this
@boiboing (12881)
• Northampton, England
5 Feb 16
Is this a tenant or some IT goblin that you are holding hostage?
2 people like this
• Winston Salem, North Carolina
5 Feb 16
@boiboing It's my 19 year old son, he's been pretty adept at replacing faulty components and we haven't yet had a tech problem that he hasn't been able to fix--although the "Unrecoverable" photos on the desktop may actually have stymied him...
2 people like this
@BellaDoc (773)
• San Diego, California
5 Feb 16
@Platespinner It sounds like you have raised him well!
1 person likes this
@Asylum (48224)
• Manchester, England
4 Feb 16
With the sounds of it you could do with employing a few IT people at your company who actually understand how a computer works. The logical approach would have been to simply swap the keyboard with the one on the other laptop.
2 people like this
@boiboing (12881)
• Northampton, England
4 Feb 16
Yes, that's what he did. "he could attempt to canibalise the laptop with the broken screen and steal its keypad" but in the process of switching it he botched putting it back together again.
3 people like this
@Asylum (48224)
• Manchester, England
4 Feb 16
@boiboing He must have used too large a sledgehammer for the job
2 people like this
@boiboing (12881)
• Northampton, England
4 Feb 16
@Asylum I think you've hit the laptop nail on the head.
3 people like this
• United States
4 Feb 16
Outsourcing just to save money, it sounds like your company is doing. It's ridiculous that you have to contact someone in another country so that they contact someone in the same building as you! Ridiculous and a stupid move. Oh but let your hubby have his joy, insufferable or not!
2 people like this
@boiboing (12881)
• Northampton, England
5 Feb 16
The really crazy thing is that we still have just as many IT people but they're all doing other stuff.
1 person likes this
@celticeagle (119862)
• Boise, Idaho
5 Feb 16
I am so gad I have a Dell.
1 person likes this
@jstory07 (69903)
• Roseburg, Oregon
5 Feb 16
We will never ge another Dell computer. The tech crashed our computer and than hung up on us.
1 person likes this
@celticeagle (119862)
• Boise, Idaho
5 Feb 16
@jstory07 ...That doesn't sound like Dell I always get Dell and get fine service too. Never had a problem.
@sueznewz2 (10139)
• Alicante, Spain
4 Feb 16
Good result in the end..... but the system is sadly floored isnt it.... outsourcing that sort of thing.... ridiculous
1 person likes this
@boiboing (12881)
• Northampton, England
5 Feb 16
I can understand that we were driving the IT department crazy by popping in and out and disturbing them every five minutes but the whole 'write to the international helpdesk, get an acknowledgement, wait five days to see if anything happens' is just mental.
1 person likes this
• Philippines
5 Feb 16
Good thing your husband was successful fixing it. Clap clap.. also for thd cartwheels. Lol
1 person likes this
@amadeo (73233)
• United States
4 Feb 16
Hello and stopping by to read your post here.This is my first time with you here
1 person likes this
@Jessicalynnt (47880)
• Centralia, Missouri
5 Feb 16
I hate when they send IT overseas.
@boiboing (12881)
• Northampton, England
5 Feb 16
I've had the helpdesk people IM me in German - that's how internationally unaware they are.
2 people like this
• Centralia, Missouri
6 Feb 16
@boiboing wow, that's pretty special
@JudyEv (134917)
• Bunbury, Australia
6 Feb 16
Isn't it great when us ordinary people manage to fix something relatively easily - and save a heap of money in the meantime? Not that it's your money I guess but hopefully you know what I mean.
@boiboing (12881)
• Northampton, England
6 Feb 16
Yes indeed I do.
1 person likes this
@jstory07 (69903)
• Roseburg, Oregon
5 Feb 16
After all that I am glad that it got fixed and is now working.
@boiboing (12881)
• Northampton, England
5 Feb 16
It was such a relief. I really didn't want that 300 mile round trip.
@BellaDoc (773)
• San Diego, California
5 Feb 16
A good final result but what a cumbersome journey.
@cacay1 (33203)
• Cagayan De Oro, Philippines
5 Feb 16
Banks do not hire IT graduates, maybe afraid they can open a secret number,lol.