The Debit Card Drama Continues!
By AmberLynn
@ScribbledAdNauseum (104632)
United States
February 8, 2016 5:36am CST
I talked previously about my debit card information being stolen and how I had to go to my bank to get it fixed.
Last night before going to work I checked my email and my last kindle payment is due tomorrow. I had to call amazon (yes you can call amazon) and talk to them about it because while I did change my card information on amazon (reluctantly and YES I changed my password) , the changed information will not go towards an already existing withdrawal / payment plan.
Verdict? "We will get you sent over to the billing department and they will get back to you within 24- 48 hours."
My reply? "You do realize that you will try to charge my cancelled debit card for it and it will bounce back?"
It's like really can't you expedite it? I AM TRYING to pay the durned thing!
8 people like this
8 responses
@Asylum (47893)
• Manchester, England
8 Feb 16
@ScribbledAdNauseum Individual staff members often could not care less because they will get paid anyway.
@ScribbledAdNauseum (104632)
• United States
8 Feb 16
@Asylum I suppose had I raised a ruckus they would have cared. I was exasperted but friendly nonetheless.
1 person likes this
@ScribbledAdNauseum (104632)
• United States
8 Feb 16
Honestly this person was reading from the script. They did not offer to try to expedite things in anyway. I know from past experiences, companies can usually expedite things a bit more, especially if they see that the customer is frustrated.
You also would think that they'd want to expedite this to get their money!
1 person likes this
@celticeagle (159105)
• Boise, Idaho
8 Feb 16
I hate when I get passed over to some other department. I used to have the job of connecting people and we are not the only ones who dislike this. It's just the way it is.
@celticeagle (159105)
• Boise, Idaho
9 Feb 16
@ScribbledAdNauseum ...They must be very busy. I really like Amazon but they are too popular. Hope you get it figured out without too much more time spent.
@ScribbledAdNauseum (104632)
• United States
9 Feb 16
@celticeagle Busy? I wouldn't say that. My wait time to get connected to another call was only 1 minute. I was either hung up on or the phone itself disconnected me.
@ScribbledAdNauseum (104632)
• United States
9 Feb 16
I had to call them back just awhile ago as well. Apparently I get an email saying that more info is needed. I email them, they email me back saying "call this number" and so I do. I've been on hold for forty minutes.
1 person likes this
@dodo19 (47082)
• Beaconsfield, Quebec
9 Feb 16
@ScribbledAdNauseum 40 minutes! That's ridiculous. It's frustrating how they can do this. I hope you get this resolved soon.
@ScribbledAdNauseum (104632)
• United States
9 Feb 16
I've had to call back and now have been on hold for over 40 minutes. It's frustrating.
1 person likes this
@PatZAnthony (14752)
• Charlotte, North Carolina
9 Feb 16
It is so terrible when things like this happen and can take so long to get it taken care of!
@ScribbledAdNauseum (104632)
• United States
25 Feb 16
Disappointing as well. I finally did get through to someone who knew what they were doing. Several wasted phone calls in, and the one person who seemed to know what they were doing, only took fifeteen minutes to help me.
@softbabe44 (5816)
• Vancouver, Washington
25 Feb 16
Will you have a late charge now that your waiting on them to call you.
@ScribbledAdNauseum (104632)
• United States
25 Feb 16
Everything FINALLY got settled. It took way too long and several representatives later, but I was able to get through. Oh and when I finally got to someone who knew what they were doing? It took fifeteen minutes.
@softbabe44 (5816)
• Vancouver, Washington
27 Feb 16
@ScribbledAdNauseum Well I'm glad it all got straighten out that's the best thing.
1 person likes this
@ScribbledAdNauseum (104632)
• United States
8 Feb 16
Terribly Annoying. I am poor for goodness sakes! I'd love to tell that to the thief!
@ScribbledAdNauseum (104632)
• United States
8 Feb 16
Might have to jump through more as I called the credit card company (got a new credit card) and the automated system has said something about a $75.00 charge. I haven't even used the card yet!!! I literally activated it and that's it.
1 person likes this
