The Debit Card Drama Continues!

United States
February 8, 2016 5:36am CST
I talked previously about my debit card information being stolen and how I had to go to my bank to get it fixed. Last night before going to work I checked my email and my last kindle payment is due tomorrow. I had to call amazon (yes you can call amazon) and talk to them about it because while I did change my card information on amazon (reluctantly and YES I changed my password) , the changed information will not go towards an already existing withdrawal / payment plan. Verdict? "We will get you sent over to the billing department and they will get back to you within 24- 48 hours." My reply? "You do realize that you will try to charge my cancelled debit card for it and it will bounce back?" It's like really can't you expedite it? I AM TRYING to pay the durned thing!
10 people like this
10 responses
@Asylum (48282)
• Manchester, England
8 Feb 16
Too many people are eager to pass things on to another department instead of simply dealing with the issue. It is seriously annoying when you want to pay a bill and the company is causing problems.
1 person likes this
• United States
8 Feb 16
Honestly this person was reading from the script. They did not offer to try to expedite things in anyway. I know from past experiences, companies can usually expedite things a bit more, especially if they see that the customer is frustrated. You also would think that they'd want to expedite this to get their money!
1 person likes this
@Asylum (48282)
• Manchester, England
8 Feb 16
@ScribbledAdNauseum Individual staff members often could not care less because they will get paid anyway.
• United States
8 Feb 16
@Asylum I suppose had I raised a ruckus they would have cared. I was exasperted but friendly nonetheless.
1 person likes this
@celticeagle (117606)
• Boise, Idaho
8 Feb 16
I hate when I get passed over to some other department. I used to have the job of connecting people and we are not the only ones who dislike this. It's just the way it is.
• United States
9 Feb 16
I had to call them back just awhile ago as well. Apparently I get an email saying that more info is needed. I email them, they email me back saying "call this number" and so I do. I've been on hold for forty minutes.
1 person likes this
@celticeagle (117606)
• Boise, Idaho
9 Feb 16
@ScribbledAdNauseum ...They must be very busy. I really like Amazon but they are too popular. Hope you get it figured out without too much more time spent.
• United States
9 Feb 16
@celticeagle Busy? I wouldn't say that. My wait time to get connected to another call was only 1 minute. I was either hung up on or the phone itself disconnected me.
@JolietJake (50974)
• United States
8 Feb 16
So where was the info stolen from, and by whom?
• United States
8 Feb 16
Not sure, last purchase I made was from Sharie's Berrie's (a subsidiary of pro flowers). The unauthorized charge was from amazon digital, some record shop.
@JolietJake (50974)
• United States
8 Feb 16
@ScribbledAdNauseum They should have a record of where the order went...
1 person likes this
• United States
8 Feb 16
@JolietJake Honestly I was hoping that the purchase was just a "test" purchase. They asked me at the bank if I had filed a police report but I haven't, not yet. I called the credit card company today (I got a credit card a few days ago) and the automated system said that my available balance was less than the line of credit. I have not even made a purchase yet. I have to wait and call them when California wakes up!
1 person likes this
@TRBRocks420 (75399)
• Banks, Oregon
8 Feb 16
That sucks and, hope everything works out.
• United States
8 Feb 16
I am about to start banging my head against the wall. I either have to stay up another hour or wake up and call my credit card company. I called the automated system earlier and it appears as they said something about $75.00 being charged. I just activated the card! haven't even made a purchase with it yet!
1 person likes this
@marlina (72624)
• Canada
8 Feb 16
@ScribbledAdNauseum Do you think that the company is charging you a fee of $75.00 or is it a new purchase from the thief?
• United States
8 Feb 16
@marlina I have a 20 minute wait before I Can find out. I hope it isn't a fee. I don't see how it could be the thief because I literally just activated the card the other day and hadn't used it. If it is the thief they have stolen my identity or something, I don't see how they would get the information but I also don't see why the credit company would charge me $75.00 There's a chance I misunderstood what the automated system said , I'll find out shortly.
@softbabe44 (5902)
• Vancouver, Washington
25 Feb 16
Will you have a late charge now that your waiting on them to call you.
• United States
25 Feb 16
Everything FINALLY got settled. It took way too long and several representatives later, but I was able to get through. Oh and when I finally got to someone who knew what they were doing? It took fifeteen minutes.
• Vancouver, Washington
27 Feb 16
@ScribbledAdNauseum Well I'm glad it all got straighten out that's the best thing.
1 person likes this
@dodo19 (32554)
• Beaconsfield, Quebec
8 Feb 16
It is pretty frustrating when this happens. This does seem to happen quite a bit.
• United States
9 Feb 16
I've had to call back and now have been on hold for over 40 minutes. It's frustrating.
1 person likes this
@dodo19 (32554)
• Beaconsfield, Quebec
9 Feb 16
@ScribbledAdNauseum 40 minutes! That's ridiculous. It's frustrating how they can do this. I hope you get this resolved soon.
@PatZAnthony (12573)
• Charlotte, North Carolina
9 Feb 16
It is so terrible when things like this happen and can take so long to get it taken care of!
• United States
25 Feb 16
Disappointing as well. I finally did get through to someone who knew what they were doing. Several wasted phone calls in, and the one person who seemed to know what they were doing, only took fifeteen minutes to help me.
@JESSY3236 (6250)
• United States
8 Feb 16
That's terrible. I hope you can get it fixed soon.
• United States
8 Feb 16
Terribly Annoying. I am poor for goodness sakes! I'd love to tell that to the thief!
@jaboUK (53532)
• United Kingdom
8 Feb 16
The hoops you have to jump through when something like this happens!
• United States
8 Feb 16
Might have to jump through more as I called the credit card company (got a new credit card) and the automated system has said something about a $75.00 charge. I haven't even used the card yet!!! I literally activated it and that's it.
1 person likes this
@scheng1 (24807)
• Singapore
8 Feb 16
That sounds like the customer service staff is reading from the script. I sure hope that you can get the matter sorted out soon.
• United States
8 Feb 16
I felt that that is what they were doing.