Can't sign up?
By Jekca
@Jessicalynnt (50525)
Centralia, Missouri
November 7, 2016 4:08pm CST
So, my J is trying to sign up on here and running into errors, I even tried and I can't. Anyone else know anyone trying to join mylot and can't? I've tried messaging both Alex and Bugsy and not gotten a response yet, so hoping a post will catch them!
@mylotbugs
@goaskalice
11 people like this
9 responses
@Jessicalynnt (50525)
• Centralia, Missouri
7 Nov 16
yeah, that's what I had done, so that's three of us getting the same errors, on chrome, IE and firefox. Im on windows 10 and I think she was trying on 7
2 people like this
@owlwings (43915)
• Cambridge, England
8 Nov 16
I, too, got an error trying to open a new account. I'm attaching a screenshot so that @mylotbugs has something to work with. I subsequently tested signing in to the 'new' account (in spite of the error) and received a 'User not found' error, so it clearly did NOT create an account.
It appears to be a 'timeout error' (server or client took too long to respond) but the actual reason for the timeout is doubtless buried somewhere in the code and may either be the result of a fairly recent change to the system (sometime in the last two days, since the 'New User Discussions' shows two users who have joined two days ago) or something caused by a database error which needs clearing.
1 person likes this
@owlwings (43915)
• Cambridge, England
8 Nov 16
@myLotBugs Thanks for your confirmation and advice!
1 person likes this
@myLotBugs (211)
• Kansas City, Missouri
8 Nov 16
This has been a problem off and on for awhile, and it's something we're aware of. Hopefully there will be a fix coming out soon that will prevent this from occurring.
In the meantime, we just recommend advising people to try signing up again a few minutes later. The sign up will eventually go through, but every once in a while the new registration process chokes up for a short period of time.
2 people like this
@Jessicalynnt (50525)
• Centralia, Missouri
8 Nov 16
ah, nice, and thanks Owl, I didnt think of screenshotting it, nor checking back to see how recently someone was able to join!
1 person likes this
@arthurchappell (45002)
• Preston, England
8 Nov 16
not heard anything - hope they get through soon
1 person likes this
@arthurchappell (45002)
• Preston, England
11 Nov 16
@Jessicalynnt there were new member accounts opening yesterday so some are getting through
1 person likes this
@Jessicalynnt (50525)
• Centralia, Missouri
14 Nov 16
@arthurchappell yeah she got in
1 person likes this
@Jessicalynnt (50525)
• Centralia, Missouri
8 Nov 16
Still waiting on a response, hope someone catches this soon
1 person likes this
@LadyDuck (458730)
• Switzerland
10 Nov 16
@HAPPSINGH At least now they know that there is a problem and can look into this.
@LadyDuck (458730)
• Switzerland
11 Nov 16
@HAPPSINGH Every site is accessible 24 hours 7 days a week, this does not mean that the two guys who take care of this site are here 24 hours a day. They must also find where is the problem and this is not an easy task in the computer world with all the browsers, operating systems, computers, tablets and cellphones that the people uses. Bugs and Alex are great guys.
@Jessicalynnt (50525)
• Centralia, Missouri
8 Nov 16
yeah think the same one I did. I do hope they see this today!
1 person likes this
@LindaCPearson (2241)
• United States
9 Nov 16
That doesn't sound good. I hope someone can figure out what the problem is soon.
1 person likes this
@Jessicalynnt (50525)
• Centralia, Missouri
10 Nov 16
it has been fixed! I got a thanks from Bugsy for passing on the info and the exact error and stuff.
1 person likes this
@LindaCPearson (2241)
• United States
10 Nov 16
@Jessicalynnt Good to hear! We don't want any glitches on this site!!
1 person likes this
@CaseyRoss9966 (4056)
• United States
8 Nov 16
I had trouble with trying to sign up the first 3-4 times when I tried. Then it sent me the email to confirm and then when I tried to log in it told me my email and information was invalid a few times. I gave up for a while and then came back a few weeks later and it let me join/log in that time and has worked since then.
1 person likes this
@Jessicalynnt (50525)
• Centralia, Missouri
8 Nov 16
I plan on trying again here in a bit, I know what she wanted as her log on info, so figured I could give it a shot.
1 person likes this
@Jessicalynnt (50525)
• Centralia, Missouri
8 Nov 16
Hoping so, I tagged both Alex and bugs
1 person likes this
