In fact I am a little annoyed now

annoyed
@youless (94719)
Guangzhou, China
November 22, 2016 7:18pm CST
I used to think that the banks in Hong Kong are good. They are efficient and provide good service. I doubt whether I would think so now. Few days ago I got a call from my bank from Hong Kong. I was told I needed to go there to sign up some documents. In fact I really didn't want to go there at this moment since I was busy. But anyway, yesterday I still went there to sign up some documents. The clerk was really not familiar with the bank issues in my opinion. Such as as to the online transfer, at first I said I could not transfer my money to another bank account which was not their branch. That's quite stupid. The money can be transferred to any banks, otherwise why I needed the online transfer. Then he went inside to ask his head. There were so cases like that. Then at last I especially asked him whether everything was alright and done. He said yes. Then I left. OK, on my way home to Guangzhou in the high way in the afternoon. I got a call from him and he said I "missed" two signatures. Oh... I really hated him because I especially asked him whether everything was OK. I already signed whatever he handed in me. He said I needed to go back to sign it. I said it was not possible since I already on my way home and I didn't have time to do it again. OK, finally he said he would scan the documents and email to me. I sign it and print it and then I send back to him. OK, I don't mind I pay for the express fee although it is his faults. He said he couldn't send the original documents and I guessed he was afraid to pay for it by himself. I already accepted I printed them out and then send him by express right away. I think he would never find a nice client like me! But last night I didn't get his mail. And today I checked the mailbox again and it is the same. Finally I emailed to him an hour ago. When it is time for business, I will make a call to ask him what's wrong with it. I really feel annoyed to it. He should fix his own mistakes immediately.
7 people like this
9 responses
@ilocosboy (40315)
• Philippines
23 Nov 16
when our expectations are not meet, we are really irritated... just relax and as one of our co-member here said, just smile
3 people like this
@youless (94719)
• Guangzhou, China
23 Nov 16
This is why I try to calm down myself when I think about this case
3 people like this
@ilocosboy (40315)
• Philippines
23 Nov 16
@youless that is right, this is the right thing.
3 people like this
@magallon (18085)
• Philippines
23 Nov 16
I hope everything will okay today....
3 people like this
@youless (94719)
• Guangzhou, China
23 Nov 16
I hope so. I hope there will not be any further troubles.I
3 people like this
@magallon (18085)
• Philippines
23 Nov 16
3 people like this
@AmbiePam (50425)
• United States
23 Nov 16
It sounds like his superiors should be notified. That's very inefficient and really bad for business.
3 people like this
@ilocosboy (40315)
• Philippines
23 Nov 16
yeah, I think this is the next move
3 people like this
@youless (94719)
• Guangzhou, China
23 Nov 16
I try to calm down when I think about it
2 people like this
@jstory07 (72391)
• Roseburg, Oregon
23 Nov 16
I hope there will be no more troubles.
2 people like this
@youless (94719)
• Guangzhou, China
23 Nov 16
I hope so. I sent the documents and I shall wait for a few days to see what's going on about it.
1 person likes this
• United States
23 Nov 16
That is a very big inconvenience to you! I wouldn't be a happy customer and expedite this to the manager or upper management
1 person likes this
@youless (94719)
• Guangzhou, China
23 Nov 16
I haven't complained about it to the bank. Or he may have a big trouble. But I hope he will understand my kindness and try to do his job well. Frankly, I really feel annoyed to it already.
1 person likes this
• United States
23 Nov 16
@youless oh I see you're nice but he should get on top of things especially since you didn't report him to upper management
1 person likes this
@chiwasaki (4661)
• Philippines
30 Nov 16
I called a bank customer service before and I was glad the agent helped me. However, when I emailed them, I was so disappointed with their delay and incomplete resolution.
1 person likes this
@youless (94719)
• Guangzhou, China
30 Nov 16
In fact the call center from the Hong Kong bank is not so professional, too. They can't solve your problems immediately and they have to call you later.
@tzwrites (4980)
• Romania
25 Nov 16
I think banks have mediocre and outright bad service all over the world. They seem to take their customers for granted.
1 person likes this
@youless (94719)
• Guangzhou, China
27 Nov 16
Perhaps I am just unlucky to meet such a staff.
@ms1864 (6974)
• Bangalore, India
23 Nov 16
it is really annoying when we have to fix problem other people create. I do not like employees that are deliberately incompetent. It is a sure way to loose me as a customer.
1 person likes this
@youless (94719)
• Guangzhou, China
23 Nov 16
He really needs to have a good training.
1 person likes this
@sishy7 (27592)
• Australia
23 Nov 16
Sounds a bit unprofessional on their part. At first I thought you meant Bank of Hong Kong - but you're talking about a bank in actual mainland of Hong Kong, right? Is it not far from Guangzhou to HK?
1 person likes this
@youless (94719)
• Guangzhou, China
23 Nov 16
I meaned a bank locates in Hong Kong. There are many banks in Hong Kong. It is not very far away from Guangzhou to Hong Kong. It is fine to return in a day. I already spent a day going there and I don't want to waste another day because this staff's faults.
1 person likes this