How do you rate Customer Sevice?
@JaneApril (334)
Philippines
January 19, 2017 6:25pm CST
As a Customer Service Representative, I'm doing my best to answer customer's concerns and needs. I always find ways to provide solutions to problems. But, we're not magicians. We also have limitations.
Sad to say, there are customers that seem to think Customer Service Representatives have superpowers. They're expecting us to solve their problems with just a snap of the fingers.
There're times, when we can't provide solution to a customer's problem, it'll seem to them that we don't care. If only they knew that it also makes us, Customer Service Representatives, feel bad when we fail to answer concerns of customers.
I'm not here to rant, just want to share my thoughts. Actually, I love my job because it feels good to help specially when we're being appreciated. We're not asking for anything in return, we know we're being paid to do this job, but it's really a big thing knowing that our effort to provide good customer service is being appreciated.
Can you share your thoughts on how you rate customer service?
3 people like this
3 responses
@JaneApril (334)
• Philippines
20 Jan 17
CSRs might have grammar lapses, since English language is not really their native language. But as much as possible, we give all that we can to customers. The problem oftentimes is, if CSRs failed to provide solution to customer's concern, it'll seem like we don't care. I received feedbacks from customers that they don't feel like I care about them just because I can't provide solution and transfer them to someone else, someone higher than me that has more authority to provide answer to their problems.
@akalinus (40818)
• United States
20 Jan 17
@JaneApril Since you are the end of the road in solving our problem, that would be like no customer service at all. I had a pay pal problem once. I called and got a woman who could only say, "Sorry, it does not work." I knew that. It is why I called. Had to give up and solve the problem myself.
I had to call about a tracfone problem and don't even want to think about that. It was so awful.
@snowy22315 (171349)
• United States
20 Jan 17
I think most CSR's do their best, but some get an attitude which bugs me.
@JaneApril (334)
• Philippines
20 Jan 17
Yeah, some CSRs really have attitude problems. But for others that give their best to provide what the customers need, I think a little appreciation can motivate them more. And if appreciation can't be given, I just hope for customers, atleast don't be rude to us if we can't provide solution to problems. Just sayin' lol
@hereandthere (45651)
• Philippines
20 Jan 17
sometimes i refrain from rating if it's limited to satisfied and not satisfied. because sometimes i like that i was answered promptly and tried their best, but i wasn't satisfied by the answer or solution given. and sometimes i'm satisfied by the solution/answer, but it took forever because i had to listen to the menu, get put on hold, transferred, etc.
