MISSING THAT HUMAN CONTACT

image by pixabay
@Kandae11 (38580)
August 6, 2017 11:46am CST
Yes, I am happy about the great strides being made in technology every day, but there are certain things I miss from the good old days. For example, I miss being able to pick up my phone , dial my utility company or other big companies and hear a human voice at the other end. The automated voice I usually get will tell me to press this or that for the various departments , and if I do not get through - I cannot return to the 'voice' and ask for assistance. If my problem is urgent, I would probably be forced to get down to the company and speak to someone face to face - hopefully not a robot. What does the future hold? Will we be overrun by robots and gadgets resulting in less available jobs and less human contact ? If they were taken from me I would certainly miss the internet and a few other gadgets, but there are other new stuff that I could certainly live without. What about you?
36 people like this
37 responses
@Gillygirl (17340)
• Sutton, England
6 Aug 17
I don't like those automated phone calls. They are even used for confirming hospital appointments now.
7 people like this
@Kandae11 (38580)
6 Aug 17
So if you must change the appointment you will have to find another way to get through to them.
5 people like this
@Gillygirl (17340)
• Sutton, England
6 Aug 17
@Kandae11 Yes I would have to go through the whole process again.
4 people like this
@paigea (22420)
• Canada
7 Aug 17
I like being able to speak to a person too! And our utility company doesn't have a building where we can go talk to someone!
5 people like this
@Kandae11 (38580)
7 Aug 17
That makes matters a bit worse. And sometimes even if there is a building, it is miles away.
3 people like this
@paigea (22420)
• Canada
7 Aug 17
@Kandae11 I am frustrated with that company.
1 person likes this
@dollaboy (6223)
7 Aug 17
Yeah you are right but i guess some use of technology will help us
4 people like this
@Kandae11 (38580)
7 Aug 17
It does help, but I hope it doesn't reach the stage where people's rights are challenged.
1 person likes this
@dollaboy (6223)
7 Aug 17
@Kandae11 I hope so too
1 person likes this
@amadeo (67700)
• United States
6 Aug 17
I have no interest seeing a robot.Human being is what I want to see.Not metal
4 people like this
@Kandae11 (38580)
6 Aug 17
Who knows? In the near future these robots produced by ourselves may turn out to be like the aliens we haven't yet seen from other planets.
@amadeo (67700)
• United States
6 Aug 17
@Kandae11 I will not be around then.No way
@RubyHawk (26835)
• Atlanta, Georgia
7 Aug 17
I think we will be overrun with robots. You can't speak to your utility company, your doctor or any place of business. You are put on hold and passed from one to another and you're lucky if you ever get any results.
3 people like this
@Kandae11 (38580)
7 Aug 17
That is exactly what I am talking about. Years ago it was so much better.
2 people like this
@RubyHawk (26835)
• Atlanta, Georgia
8 Aug 17
@Kandae11 I can't stand that but I'm lucky my better half takes care of most of it. he has to tackle the insurance company tomorrow for over charging us.
@silvermist (20080)
• India
6 Aug 17
You are right.While i do welcome progress,I can do with out some progress that allows no space for that human touch.
3 people like this
@Kandae11 (38580)
6 Aug 17
Definitely.
• United States
6 Aug 17
Yes, some progress is not welcome by me. I too miss the human touch in a lot of things. It was easier to get things done as the real person understands you.
3 people like this
@Kandae11 (38580)
6 Aug 17
Questions I may want to ask cannot be truly answered by a robot.
2 people like this
@ridingbet (55780)
• Philippines
7 Aug 17
i hope humans will not be extinct and robots take over humanity.
2 people like this
@Kandae11 (38580)
7 Aug 17
They won't be extinct, but we just hope they'll know when and where to draw the line.
1 person likes this
@ridingbet (55780)
• Philippines
8 Aug 17
@Kandae11 yes, and i hope it won't be a possibility that the man's creation will be more intelligent than the creator.
1 person likes this
@Kandae11 (38580)
8 Aug 17
@ridingbet Movies were made with that kind of scenario - so we never know how real it could be in the future.
1 person likes this
@DianneN (79896)
• United States
6 Aug 17
I could live without the constant texts when the pharmacy fills a prescription.
2 people like this
@Kandae11 (38580)
6 Aug 17
Some tend to overdo it.
1 person likes this
@DianneN (79896)
• United States
7 Aug 17
@Kandae11 And those automated telemarketers!!!! Grrrr
1 person likes this
@JudyEv (126129)
• Bunbury, Australia
8 Aug 17
I know what you're saying. Sometimes it seems almost impossible to get hold of a human to talk to.
2 people like this
@Kandae11 (38580)
8 Aug 17
Can be so stressful - especially when the matter for discussion is a serious one.
1 person likes this
@nanette64 (17697)
• Fairfield, Texas
7 Aug 17
That's aggravating to me too @Kandae11 . How many buttons can you push? All 9 and then it still won't give you an option to press "0" for an operator. Or it will say, "Your wait time is....."
2 people like this
@Kandae11 (38580)
7 Aug 17
The smartphone I use does not display the numbers after a call goes through which means I can't press whatever they tell me. Very frustrating.
1 person likes this
@Freelanzer (9347)
• Canada
6 Aug 17
I find some companies here are changing course back to the way it was. I find alot of them going back to live customer service even though there is still the automated portion for those who don't really need to speak to someone
2 people like this
@Kandae11 (38580)
6 Aug 17
That's a very good move.
@dragon54u (31615)
• United States
6 Aug 17
I hate the robot phone things. They have found out that people press "0" to bypass it so that no longer works. I just say "let me talk to a person" and usually it connect me to a real human being. Sometimes that doesn't work so I have to use a curse word and then it connects me. They started using those robot things to save money but it drives away customers.
2 people like this
@Kandae11 (38580)
6 Aug 17
It is very inconvenient for me because the smart phone I use does not show the display numbers after the call goes through. So when the voice tells me to press this number or that, I can see nothing to press.
1 person likes this
@sabtraversa (13345)
• Italy
6 Aug 17
Yes, that's what some say: we'll stay home and receive basic income, while robots work for us. Capitalism is a little too extreme, I suppose. Automated voices are quite annoying, but nothing's worse than the robotic voice that comes up from time to time while I'm browsing! Or on YouTube videos. Or these avatars with a robot voice that talk, I'd kill them!
2 people like this
@Kandae11 (38580)
6 Aug 17
I know what you mean. Annoying is the word indeed.
1 person likes this
@Shiva49 (13397)
• Singapore
8 Aug 17
We are given no option nowadays than to deal with robots/automated voice. Once I went to a bank and though they we were not busy I was asked to call a number to sort out issues. What galls me is they promote their new products first and the last option is the one to speak to someone - siva
1 person likes this
@Kandae11 (38580)
8 Aug 17
Just imagine! I mean you were there in person at the bank - and was still required to call a number? - that isn't good customer service.
1 person likes this
@Shiva49 (13397)
• Singapore
8 Aug 17
@Kandae11 I complained later to the call center that I wasted hours visiting the branch. "They could have helped you" was the answer! siva
1 person likes this
@Kandae11 (38580)
8 Aug 17
@Shiva49 Of course they could have helped you. A letter of complaint should be sent to the bank management.
1 person likes this
@SIMPLYD (80362)
• Philippines
10 Aug 17
I can relate. But we can choose to wait for a while for a customer service to attend to us, and that's what I always want.
1 person likes this
@Kandae11 (38580)
10 Aug 17
Yes, there is a choice with some companies.
1 person likes this
@SIMPLYD (80362)
• Philippines
11 Aug 17
@Kandae11 I think they should always have that option - to speak to a customer representative. They are there to answer us anyway.
@bluesa (13514)
• Johannesburg, South Africa
8 Aug 17
I can't stand that automated voice. I am not certain what the future holds, but I wish the automated voice would be a thing of the past.
1 person likes this
@Kandae11 (38580)
8 Aug 17
Or it might progress to something much worse.
1 person likes this
@bluesa (13514)
• Johannesburg, South Africa
8 Aug 17
@Kandae11 , oh lawdy, let's not even imagine that
@velvet53 (17003)
• Palisade, Colorado
7 Aug 17
I am worried about the number of people who are out of work due to modern technology. I don't like talking to a robot, I want to hear a voice. There are some places that I have to call where I can talk to a real person. One time when they guy introduced himself and asked how he could help me I asked him if he was a real person or not. At first he didn't catch on but then he started laughing. He knew what I meant.
1 person likes this
@Kandae11 (38580)
8 Aug 17
It can be so frustrating, especially for those using cellphones with a limited amount of credit . When you can talk to a real person you get through much faster.
1 person likes this
@velvet53 (17003)
• Palisade, Colorado
8 Aug 17
@Kandae11 I agree. I have limited minutes and I hate wasting them on those type of calls.
1 person likes this
@FayeHazel (18475)
• United States
7 Aug 17
That's a cool photo. Anyway I agree and I think you're right. More and more there will be less and less human contact
1 person likes this
@Kandae11 (38580)
7 Aug 17
That could be good and bad.
1 person likes this
@FayeHazel (18475)
• United States
8 Aug 17
@Kandae11 True... less chance for violence and less misunderstandings maybe....
@MsBooklover (3983)
• United States
6 Aug 17
I am exhausted by it. It has gone way too far.
1 person likes this
@Kandae11 (38580)
6 Aug 17
Makes you wonder what's coming next.
1 person likes this
• United States
8 Aug 17
@Kandae11 Sometimes we think we have seen everything and then the unbelievable is next.