No Bill Due To Overpayment?
By hereandthere
@hereandthere (45651)
Philippines
August 17, 2017 6:03am CST
I finally called the water company because we still haven't received our water bill.
When the representative checked our account, she gave me the amount due, but said there's also overpayment.
I explained that I decided to pay everything in the last bill because I wasn't sure anymore if I paid the overdue amount or not. I usually pay past the due date, but before the next cutoff date, so there’s an overlap.
I thought that by paying everything this time, my next bill would be updated and only show the current meter reading and amount due.
However, if there is an overpayment and I don't have to pay anything this cutoff, I still want to have a copy of the bill.
She said we should have still received one, so I requested for a hard copy to be delivered after a few days.
I wonder how many months I've paid in advance?
Have you ever overpaid a bill?
Would you rather get your money back, or carry it over to the next bill?
20 people like this
21 responses
@hereandthere (45651)
• Philippines
17 Aug 17
yeah, i wanted to start on a clean slate so i don't get confused anymore
4 people like this
@hereandthere (45651)
• Philippines
17 Aug 17
what? that's crazy! others would bend over backwards to appease customers even when they're wrong. would switch too!
2 people like this
@YrNemo (20261)
•
18 Aug 17
@hereandthere That was why smoke coming out of my head, nostrils, ears etc when I received the statement, that they had no choice but to charge me $10 extra for messing up their schedule and paperwork. (I just got back from wonderful Singapore at the time... with lots of dirty laundries in suitcases from weeks of relaxing there!)
1 person likes this
@m_audrey6788 (58485)
• Germany
17 Aug 17
It is nice that you pay in advance 
In my case, I always want a supporting document for my filing purposes and easy review of my bill expenses so I do not pay in advance I always see the bill first..If it comes late then I will call them to send me or else I will not pay even if they put penalty..It is not my fault of delayed billing
In my case, I always want a supporting document for my filing purposes and easy review of my bill expenses so I do not pay in advance I always see the bill first..If it comes late then I will call them to send me or else I will not pay even if they put penalty..It is not my fault of delayed billing 1 person likes this
@m_audrey6788 (58485)
• Germany
17 Aug 17
@hereandthere 
it is worth keeping..It feels like you are doing a good job for having everything on time
it is worth keeping..It feels like you are doing a good job for having everything on time 1 person likes this
@hereandthere (45651)
• Philippines
17 Aug 17
thankfully, there's no late fees for the water bill, but yeah i've kept the bills. they're yellowish now. haha!
1 person likes this
@hereandthere (45651)
• Philippines
17 Aug 17
@m_audrey6788 they're printed on thermal paper (like fax paper) so they eventually fade.
1 person likes this
@much2say (53958)
• Los Angeles, California
30 Aug 17
@hereandthere That's for sure . . . when they want their money, it does come like clockwork!
1 person likes this
@hereandthere (45651)
• Philippines
30 Aug 17
gonna come like clockwork every month
1 person likes this
@hereandthere (45651)
• Philippines
23 Aug 17
the water bill can be rounded off, ex. if it's 543.12, they will accept it if you paid 545, 550, 600 and apply the excess to the next bill. but for meralco, they want exact amount.
@ridingbet (66857)
• Philippines
19 Aug 17
our water bill is not stable. it fluctuates according to how many cu.mm we consume. we pay when the bill comes.
1 person likes this
@vandana7 (98834)
• India
17 Aug 17
@hereandthere .. They were always happy...I have shared good rapport with my land lords, neighbors, maids...
1 person likes this
@hereandthere (45651)
• Philippines
17 Aug 17
that would make any landlord happy!
1 person likes this
@velvet53 (22528)
• Palisade, Colorado
24 Aug 17
@hereandthere Very true. My fingers are crossed for you.
1 person likes this
@hereandthere (45651)
• Philippines
24 Aug 17
i'm hoping my overpayment covers 2 months because you're right, there might be other unexpected expenses, or worse, you get short of cash.
1 person likes this
@toniganzon (72285)
• Philippines
17 Aug 17
I usually overpay my phone bill but I still receive my bill on time.
1 person likes this
@toniganzon (72285)
• Philippines
17 Aug 17
@hereandthere yes of course, but there's always a statement of account being sent to my home.
1 person likes this
@hereandthere (45651)
• Philippines
17 Aug 17
this is the first time it happened so i decided to call to be sure.
when you overpay your phone bill, i guess the excess is carried over to the next.
1 person likes this
@averygirl72 (37726)
• Philippines
28 Aug 17
It feels better if you had paid in advance than pay late. You can just carry it over to the next bill
1 person likes this
@TiarasOceanView (70035)
• United States
17 Aug 17
No I havent. But they overcharge for internet here all the time.
1 person likes this
@resukill22 (25052)
• Las Pinas City, Philippines
24 Aug 17
Save it for the next bill, and you don't have to worry
1 person likes this
@Blondie2222 (28611)
• United States
17 Aug 17
Well It's great you don't have to pay it now but yes I still would want a copy of the bill just to be sure. They can always tell you that you overpaid but until I knew for sure i wouldn't let it slide. Then next thing you know they are shutting it off or charging you a late fee. For your sake though I hope they are right and you do not owe anything, what a blessing that would be.
1 person likes this
@epiffanie (11326)
• Australia
28 Aug 17
when I over pay my phone bill, I don't ask for refund .. it's easier that way ..
@Letranknight2015 (51532)
• Philippines
17 Aug 17
You still need to have the copy of that bill, it's your right. Negligence this company of yours, I know i would seriously get upset.
