McDonald's Complaint

@patgalca (18181)
Orangeville, Ontario
October 28, 2017 5:59pm CST
I know... McDonald's isn't the healthiest place to eat but my husband needs his weekly fix. Not too long ago a new McDonald's opened up at our end of town so we don't have to go all the way to the other side of town anymore. At first hubby didn't like this location and continued to go to the original location. But now he is going to this one regularly and we are not getting the best of service. When he brought home tonight's dinner, again my meal was wrong. I looked at the bill, just like I did last week. I always order GRILLED chicken and bacon mcwrap. Last week and this week I got crispy even though it says right on the bill grilled. What is also on the bill is the owner's email address. Yes, that location's franchise owner has his email address on the receipt. How convenient! Here's the email I just sent him: ~~~~ We go to McDonald's every Saturday after church. We are fortunate that we now have a McDonald's at our end of town.... or are we? Can I get a grilled Bacon McWrap? It says it on the bill. In one case the "grilled" tag is pulled on the container. But is it grilled? No. You realize that eating grilled chicken is healthier than crispy chicken. That's why I order it. But every week I come home with a crispy chicken mcwrap. And why can't we ever get apple pies at this location? You all have some work to do at this location. We may find ourselves having to drive to the other end of town again for our weekly McDonald's fix. Sincerely, ~~~~~ It'll be interesting to see what kind of a response I get. They better not offer me no small ice cream/fries coupons. I think they owe me a couple of meals.
8 people like this
10 responses
@dgobucks226 (34369)
28 Oct 17
I guess those workers would have a hard time justifying getting $10-15 dollars an hour for the service they gave you Maybe you will get a coupon for a crispy chicken mc wrap? Oh yea, not crispy grilled! Hope the location improves after getting your response.
2 people like this
@patgalca (18181)
• Orangeville, Ontario
28 Oct 17
I would have complained earlier had I noticed the email address on the receipt. At the other location I literally had to drive all the way back when they gave me the wrong wrap (wrong flavour) and they gave me two coupons for small ice cream cone/fries. I don't eat either.
2 people like this
@dgobucks226 (34369)
29 Oct 17
@patgalca A good reason why my Mc Donald's experience is limited to once a year if that. Unbelievable!
1 person likes this
@patgalca (18181)
• Orangeville, Ontario
30 Oct 17
@dgobucks226 Both the owner and manager emailed me. We have 3 free meals coming to us.
1 person likes this
• Valdosta, Georgia
29 Oct 17
I hope they make it up to you, they should since they keep messing your order up.
2 people like this
@ricki_911 (21625)
• Toronto, Ontario
28 Oct 17
I went to Wendys laat night as a friend asked me to go . I was inside watching them make my good. I asked for a bacon poutine and received fries with ketchup . I found the young ones have zero work ethic and don't care.
1 person likes this
@patgalca (18181)
• Orangeville, Ontario
28 Oct 17
Even eat-in restaurants haven't been living up to my expectations lately. Better off cooking your own I guess.
@patgalca (18181)
• Orangeville, Ontario
30 Oct 17
@ricki_911 Both the owner and the manager responded. Apparently they've noted my name on their books in the store and we have 3 free meals coming to us. We shall see. They were glad to hear from us as it is a relatively new location and the manager said he needed to know where improvement is required.
@ricki_911 (21625)
• Toronto, Ontario
29 Oct 17
@patgalca hopefully they reply to the email. I have to agree it tends to be chraper and easier to eat at home.
1 person likes this
@LadyDuck (458233)
• Switzerland
29 Oct 17
I am curious to see what the manager will reply. May be they cheat with the chicken, if they only have one order, they do not make it.
1 Nov 17
interested to hear how he responds!
1 person likes this
@patgalca (18181)
• Orangeville, Ontario
1 Nov 17
With three free meals. We shall see.
@Daelii (5619)
• United States
29 Oct 17
Good luck with that! I'd be irritated too. I stopped getting McDonald's to go since ours always messes it up to! So if we do stop its to dine in so they can fix it!
@patgalca (18181)
• Orangeville, Ontario
30 Oct 17
We used to eat in when the kids were little so they could spend some time in the Play Place. We only go in occasionally now. I think we'll have to go in to get the free meals they have now promised us.
1 person likes this
@allen0187 (58444)
• Philippines
29 Oct 17
Hopefully, you get this sorted out and you get a good discount next time you order at this McDonald's branch.
@sallypup (57888)
• Centralia, Washington
29 Oct 17
That's a tasty photo. I'm sorry McDonald's is not giving you decent service.
@Morleyhunt (21737)
• Canada
29 Oct 17
I rarely (almost never) go to McDonalds.
• Defuniak Springs, Florida
28 Oct 17
I don't go to McDonald's much anymore..I haven't been to one in almost a year.