Was overcharged at the supermarket...

United States
November 15, 2017 1:11pm CST
I went to the supermarket yesterday and on the way there I passed by a bank. As I was walking, I saw something shiny lying on the ground. It looked like a dime. When I got closer I bent down to check what it was. Maybe my eyes had deceived me. But that wasn't the case. It was indeed a dime. I picked up the coin, and ten cents richer, I went to the store. After I got everything I wanted at the store and checked out, I looked over my receipt to make sure notice was wrong. That's when I noticed that I was overcharged for potatoes. They were supposed to be $0.99/lb but were rung up as $1.29/lb. I went to customer service and told them what happened. The girl didn't take my word for it, and had to go to where the potatoes were to checked the sign. After she came back, it was confirmed that I was right, and I got my refund, which was around eighty five cents. Instead of refunding my credit card, she gave me my refund in coins. While, I did get my money back, I realized that the credit card will still have the initial amount I had paid originally, so when it's time to pay the bill that's what I will have to pay. I should have told her I want the money to go back on my card. Lesson learned for next time. At least I got my money back. Good thing I checked my receipt before leaving the store.
8 people like this
11 responses
@Scrapper88 (1216)
• United States
15 Nov
This happens to me a few times at the store.
3 people like this
• United States
15 Nov
I think it happens to most people. Those that don't bother to check their receipts end up not noticing they were overcharged.
@sjvg1976 (14590)
• Delhi, India
15 Nov
That was good that you checked the receipt. I don't think it matters much if you got the cash back. But how can they do that, prices cannot be manually fed in system while billing. It seems to be very issue and they would have overcharged from many people in that case.
2 people like this
• United States
15 Nov
@sjvg1976 It does matter if I got my money back. Money is money no matter how small of an amount. And if I was overcharged I want the money given back to me. The sticker on the shelf where the potatoes were clearly said 99 cents in big font. And it said "everyday low price" according to the girl who went to check. If it's an an "everyday low price" why wasn't the system updated with that price? At the same store, I was overcharged for toothpaste recently. It was a difference of around $2. Had I not checked the receipt, I'd have overpaid. And why overpay?
2 people like this
@sjvg1976 (14590)
• Delhi, India
15 Nov
@lovebuglena that's bad on their part. You should ask customer what is happening. People need to be more aware as they may be overcharging everyone and the ones who check the receipt get back the money and others get looted by them.
1 person likes this
• United States
15 Nov
@sjvg1976 I made the customer service aware of it when I went to them to let them know I was overcharged. So, I did my part. Whether the girl told a higher person, like the store manager, about it should not be something I need to worry about. Would be nice if it was corrected though.
1 person likes this
@Corbin5 (81563)
• United States
15 Nov
Your experience is a good reminder for all of us to check our receipts.
2 people like this
• United States
15 Nov
Usually, I check when stuff is being scanned and then after I pay and get my receipt. I may not always catch a mistake during checkout. There were two instances when I was shopping at the Russian food store and the cashier rang up one thing when I was buying something entirely different. Once, I bought yellow tomatoes and the guy at the register thought it was persimmons. Another time I got celery and the girl rung it up as ginger root. But I noticed these things as they were ringing up the items, so the mistakes were corrected before I paid.
2 people like this
@Corbin5 (81563)
• United States
15 Nov
@lovebuglena You really have great attention to detail, my friend.
@sharon6345 (109666)
• United States
15 Nov
Good thing you got it back too.
2 people like this
• United States
15 Nov
It wasn't a big amount but still a good thing I got my money back. No reason to overpay!
1 person likes this
@cahaya1983 (9583)
• Malaysia
16 Nov
Yes we all should be aware of such mistakes. One time a cashier included an item that I didn't purchase and charged me for it. When I brought it up to her she simply said sorry, she couldn't return the cash but suggested I replace it with another item worth the same price. So ridiculous! I had to call the manager and eventually got my money back.
• United States
16 Nov
@cahaya1983 Why couldn't she return the cash to you, especially if the item was not yours?
1 person likes this
• Malaysia
16 Nov
@lovebuglena "It's already keyed in the system" was what she said. Which was unacceptable of course.
• United States
16 Nov
@cahaya1983 Definitely unacceptable. It was a mistake on their part and had to be corrected.
1 person likes this
@m_audrey6788 (11601)
• Germany
15 Nov
Oh it happens to me 2 times already and it seems that they don`t want to improve that problem
• United States
15 Nov
It is very unprofessional if they do nothing to correct the problem.
1 person likes this
• Germany
15 Nov
@lovebuglena Yes they just keep on giving back the money without considering our time checking everything we bought just to make sure that there will be no overcharged happened
@maezee (27778)
• United States
16 Nov
That uis annoying she couldnt just put it back on your card.
• United States
16 Nov
She didn't really ask me if I wanted the money put back on my card or if I'd prefer change instead. I asked her if I need to give her my card and she told she will just give me change...
@Madshadi (4704)
• Brussels, Belgium
15 Nov
These things happen too fast that we don’t think it through
• United States
15 Nov
Sometimes, it's hard to keep up with what's being scanned, rung up because it's done quickly. That's why it's important to always check the receipt before leaving the store. I hate it when a cashier starts ringing up my items before I have unloaded everything because I can't check what they are doing as I am busy unloading my stuff.
1 person likes this
@Blondie2222 (18192)
• United States
16 Nov
Yes good thing you checked your receipt and she gave you the money back. Sucks you still gotta pay the bill the wrong way but atleast you know for next time.
@marlina (62112)
• Canada
15 Nov
WE have to watch those cashiers, they make a lot of mistakes. You were wise to check the receipt before you left.
@JudyEv (100837)
• Bunbury, Australia
15 Nov
It's good that you noticed the error.