Returning Damaged Goods
@ElusiveButterfly (45939)
United States
April 28, 2018 12:51pm CST
Not even a month ago I purchased a pair of sneakers for my granddaughter. The sneakers she had been wearing since early fall had seen better days.
I purchased her favorite characters, Paw Patrol, and decided not to wait for her birthday to give them to her. So, at the beginning of April, she sported a new pair of sneakers.
Sad to say that they didn't last even a month. I had noticed a few days ago that the velcro was pulling away from the closures and there stitching in the to box was gone.
So off to Walmart I went in search of a new pair of sneakers. I also went to the service desk to see if I could get a refund on the other pair of sneakers. As luck would have it, I couldn't find the receipt for them. So, no refund for me. I gave the old pair to the woman at the service desk and told her to trash them because they were nothing but junk. I put the new sneakers on Little Miss and we left the store.
I know there are people who would have brought both pair home and later returned the tattered sneakers with the recent receipt. However, I am too honest to do something like that.
My advice, keep the receipt. You never know if you'll need to return an item.
13 people like this
14 responses
@Marilynda1225 (79745)
• United States
28 Apr 18
It's such a shame those sneakers wore out so fast
2 people like this
@ElusiveButterfly (45939)
• United States
28 Apr 18
They certainly don't make them like they once did.
2 people like this
@RasmaSandra (73444)
• Daytona Beach, Florida
28 Apr 18
That is terrible. I have also had shoes that I have bought and in a month they look like something I took out of the trash. Glad you found a new pair for her. Hope this one lasts.
2 people like this
@ElusiveButterfly (45939)
• United States
28 Apr 18
They were the same style of sneaker, so I do hope they last longer. If they don't I do have the receipt tucked away.
2 people like this
@infatuatedbby (95001)
• United States
29 Apr 18
I have never returned used shoes or anything, but now I know that is possible if a receipt is present. There are some items I buy and the quality is just horrible but then I'm stuck with it.
Sorry to hear they couldn't offer you credit or anything.
1 person likes this
@ElusiveButterfly (45939)
• United States
1 May 18
@infatuatedbby I have to go to Walmart today to pick up a few items. I am going to talk to one of the managers.
1 person likes this
@ElusiveButterfly (45939)
• United States
29 Apr 18
I had been offered store credit on items returned that were defective. I was a bit puzzled why I wasn't at least offered store credit. Maybe I will call the store to ask about this.
1 person likes this
@infatuatedbby (95001)
• United States
29 Apr 18
@ElusiveButterfly I never knew this! I do know Walmart if you call corporate they’ll help you immediately.
On my app, as well as confirmed with the employees (2), store manager (1), salary manager (1) = 4 people a price of a product and they agreed but somehow couldn’t work the system to give me that price. The manager suggested I call the 800 number which I did and they were able to help me and called the store directly and I was on the phone with them until the store figured out a solution.
1 person likes this
@ElusiveButterfly (45939)
• United States
2 May 18
I was going to go to the store to speak to a manager. However, my time is limited lately. I'll have to all today and speak to them. Perhaps I can get a store credit.
1 person likes this
@just4him (306266)
• Green Bay, Wisconsin
2 May 18
@ElusiveButterfly Good luck with that.
1 person likes this
@ElusiveButterfly (45939)
• United States
29 Apr 18
I am going to start placing them in a box where it is clearly visible to me. That is about the only way I won't misplace them.
1 person likes this
@ElusiveButterfly (45939)
• United States
1 May 18
@JudyEv I need to get a filing cabinet to place things in. But, finding a spot to put the cabinet in would be a problem. I have no extra space.
1 person likes this
@JudyEv (325818)
• Rockingham, Australia
29 Apr 18
@ElusiveButterfly We have a filing cabinet so I have no excuse really. I just need to get my act together.
1 person likes this
@Happy2BeMe (99399)
• Canada
28 Apr 18
That is terrible. Here the Wal-Mart would give you a store credit or exchanged them for a new pair if you didn't have the receipt. They are good like that.
1 person likes this
@ElusiveButterfly (45939)
• United States
1 May 18
I think I just got a clerk who wasn't on her game that day. I am going to talk to a manager today.
1 person likes this
@ElusiveButterfly (45939)
• United States
3 May 18
@Happy2BeMe I didn't make it to Walmart today. As luck would have it, I needed to be home for a delivery.
1 person likes this
@Happy2BeMe (99399)
• Canada
2 May 18
@ElusiveButterfly Did you have more luck talking to the manager?
1 person likes this
@AKRao24 (27424)
• India
28 Apr 18
Unfortunately this thing happens with me very often and I also end up with the same results as you had! It is very important to keep the receipts...we all know but then I am a person who never paid any attention to this.
I am sure that your grand daughter must be very happy with her new sneakers now! Have a great time with your grand daughter! God bless @ElusiveButterfly ! Thanks!
1 person likes this
@ElusiveButterfly (45939)
• United States
28 Apr 18
I have an app in my phone that I can scan the receipt and store it. However, this receipt was not to be found. Live and learn.
1 person likes this
@AKRao24 (27424)
• India
28 Apr 18
@ElusiveButterfly , Oh that is really bad thing to have happen! I liked your positive attitude and sincerely appreciate it! Thanks!
1 person likes this
@ElusiveButterfly (45939)
• United States
29 Apr 18
I believe in living life honestly and hope that others will follow my lead.
1 person likes this
@Blondie2222 (28611)
• United States
28 Apr 18
That is a shame that happened. Glad you were able to find another pair and yes I try to keep receipts but tend to lose the sometimes or accidentally throw them out.
1 person likes this
@ElusiveButterfly (45939)
• United States
1 May 18
I usually scan the receipt into my phone. I guess that one slipped by.
1 person likes this
@Blondie2222 (28611)
• United States
1 May 18
@ElusiveButterfly yeah, it happens.
1 person likes this
@BelleStarr (61047)
• United States
1 May 18
I have always thought that Walmart would give you credit even without the receipt, I am pretty sure that Kohl's would have,
1 person likes this
@ElusiveButterfly (45939)
• United States
2 May 18
I was surprised that I wasn't offered a credit. So I am calling the store to speak to a manager today.
1 person likes this
@ElusiveButterfly (45939)
• United States
1 May 18
I am still a little angry over the fact that they didn't even give me a store credit to replace them.
1 person likes this
@jaboUK (64361)
• United Kingdom
1 May 18
@ElusiveButterfly Yes, I would be too.
1 person likes this
@Morleyhunt (21737)
• Canada
28 Apr 18
I e been keeping receipts for shoes bought at Walmart for a number of years. If they fall apart quickly (which I've had several pairs do) I can return or exchange.
The running shoes I have now are a mere 9 weeks old...but they have at least walked 200 km or more.
1 person likes this
@ElusiveButterfly (45939)
• United States
1 May 18
I'll have to start keeping the receipts for her shoes or other items I have purchased there. So far I have had good luck with clothing, but you never know.
1 person likes this
@JESSY3236 (18923)
• United States
1 May 18
I always keep my reciepts (until I know I don't need to return anything.) even ones of the stuff I buy online.
1 person likes this
@ElusiveButterfly (45939)
• United States
2 May 18
I do the same. Just returned a couple of shirts I "thought" I would wear, but never did.
1 person likes this
@Courtlynn (66921)
• United States
28 Apr 18
we have bought shoes for my nephew where they didn't Velcro well after awhile too.. but it was because he would play with them even though was told not to, wore them a lot, and just never had shoes last for him lol.
1 person likes this
@ElusiveButterfly (45939)
• United States
1 May 18
The velcro is usually the first thing to wear on the shoes. I have even extended the life of the velcro by sewing it back in place.
2 people like this
@Courtlynn (66921)
• United States
1 May 18
@ElusiveButterfly yeah. It's crazy how fast they wear out
1 person likes this
