Was It A Happy Talk ?
@SIMPLYD (90722)
Philippines
December 20, 2018 1:02am CST
The other night , I called the customer service representative of my mobile data provider. I asked how much is the remaining accumulated unused mobile data I have until that night, since the next day will be a new cycle again of my phone plan?
This is for me to be able to set the mobile limit I have to set on my data usage.
She told me how much more I now have and told me things about my mobile data. She also told me how to be able to do it through self- service.
I told her I was jotting it down so I won’t forget how it is done as she had instructed. 
I told her “ good thing, I called you, because I don’t know about these things since I am not techie.”
To this, she joked,” I was waiting for you ma’am indeed because I know you would call.” 
We both laughed out loud and she told me “how I wish mam, all who will call will be as jolly as you are”.
To this I said, “How I also wish all customer service reps will be as jolly as you are”. 
And we both laughed out loud.
Did you ever call over the phone to inquire about something ?
Was it a happy talk?
Note: Picture is from google
I told her “ good thing, I called you, because I don’t know about these things since I am not techie.”
To this, she joked,” I was waiting for you ma’am indeed because I know you would call.”
We both laughed out loud and she told me “how I wish mam, all who will call will be as jolly as you are”.
To this I said, “How I also wish all customer service reps will be as jolly as you are”.
And we both laughed out loud.
Did you ever call over the phone to inquire about something ?
Was it a happy talk?
Note: Picture is from google19 people like this
26 responses
@sunrisefan (28524)
• Philippines
20 Dec 18
Is your mobile service provider Globe or Smart?
3 people like this
@SIMPLYD (90722)
• Philippines
20 Dec 18
@sunrisefan it was explained to me that the remaining balance of the data usage will be added to your new data foe the nezt month. However on the third month those will be forfeited if yoh weren't able to used them all. You will only have the allotted data ob your mobile on the third month.
Actually, i know my dtaa usage and how much more for the month remains. What I wouldnlike to know is the accumulated unused data for the previous month and the recent month cyle. Thus, now i understand.
@sunrisefan (28524)
• Philippines
20 Dec 18
@SIMPLYD Mine is Smart and I have MySmart app in my phone where I can see my data used and outstanding. For my Globe landline (and I think this is also applicable for mobile) I have the Globe At Home app where I can also tract my data usage and balance. Try downloading the app and register your phone or account number there and you'll be able to tract your account.
1 person likes this
@SIMPLYD (90722)
• Philippines
20 Dec 18
I was actually happy, that she joked first. It lightened my mood and returned the joke.
Sometimes, we should know how to make good jokes to lighten a situation.
I know too, that I have lightened her work, since some customers could really be rude when talking to customer representatives over the phone.,
2 people like this
@ridingbet (66857)
• Philippines
20 Dec 18
i had 3 worse experiences with customer service representatives of Globe telecommunications company. worse because i raised my voice to them; they seemed not to listen to me and still preferred to believe in what they believe in. so when i was sent a survey about how i interacted with them, i gave them a 1.
3 people like this
@much2say (53958)
• Los Angeles, California
20 Dec 18
I think "we" set the tone of how customer service reps talk to us. If we are happy and easy going, it's possible they will react to us in the same manner. If we are angry and defensive, they might not be so kind either.
Happy talks are good - I always try to get on the person's better side so the conversation is at least pleasant. I have had to make phone calls recently to various medical offices on behalf of my parents . . . straightforward is fine with me, but it's particularly nice when you can be jolly with the other person.
2 people like this
- they are just no fun no matter what you say 
@LadyDuck (458233)
• Switzerland
20 Dec 18
It happened to me, I had to call our Internet provider for a small problem. A nice guy replied, he asked me from which region in Switzerland I was calling, we started to talk about the food, the weather, the nice places we have here around to visit... I almost forgot why I had called him.
2 people like this
@ilocosboy (45157)
• Philippines
20 Dec 18
They call me and always making an offer. The last time I called was not a good one because the representative don't even know what to say.
2 people like this
@SIMPLYD (90722)
• Philippines
20 Dec 18
Actually, i always get those calls of offer for another line. The moment i heard them say that they are from Globe and that i am a very good customer, i would abruptly say "sorry i have to cut you short, but i don't want another line anymore". Same with credit cards. They would politely say thank you for sharing my time.
@SIMPLYD (90722)
• Philippines
20 Dec 18
@ilocosboy I don't want to waste my time and theirs becoz anyway, my answer will always be a No. Hi hi hi
1 person likes this
@FayeHazel (40248)
• United States
21 Dec 18
She sounds like an ideal person for such a job. I'm happy it was a nice person you got to talk to
2 people like this
@FayeHazel (40248)
• United States
21 Dec 18
@SIMPLYD She will go far with that sort of attitude I'm sure
1 person likes this
@allknowing (130064)
• India
20 Dec 18
Good to see service of this kind Very rare, really.
2 people like this
@SIMPLYD (90722)
• Philippines
21 Dec 18
Actually yes, I agree. 
Others, do it in a serious way. No insertion of joke at all.
Others, do it in a serious way. No insertion of joke at all.
@wolfgirl569 (95226)
• Marion, Ohio
20 Dec 18
It is real nice when you get a friendly person to help you.
2 people like this
@DeborahDiane (40055)
• Laguna Woods, California
21 Dec 18
@SIMPLYD - I it a happy talk, if I talk to a real person. I hate it when I only talk to machines! LOL
1 person likes this
@DeborahDiane (40055)
• Laguna Woods, California
21 Dec 18
@SIMPLYD - I am glad it turned out well.
1 person likes this
@responsiveme (22926)
• India
20 Dec 18
She did her job well and she was lucky to get a good customer.sometimes these calls are so irritating
2 people like this
@chattymaverick (32)
•
20 Dec 18
Was it a happy talk or was the person on the other end of the line just frustrated??? I dunno...sounds like FUN FUN FFUNNNNNNNNNNNNNNNN...
@SIMPLYD (90722)
• Philippines
21 Dec 18
Actually it was a serious talk , because I don't know how to see my actuall accumulated balance. Then she inserted in teaching me how I can do it. Thus, the jokes began which lightened the talk.
