Is Service Important To You?

@ossie16d (11834)
Australia
November 30, 2006 10:27pm CST
Is Service important to you? Are you the type of person who will pay extra to have good customer service or do you buy based on price, irrespective of everything else? I personally generally look for the best price, but have been known to walk out of a store without the goods when the service is really bad or non-existent. Please discuss this matter.
11 people like this
37 responses
@AIKOMEI (301)
• Singapore
1 Dec 06
Although price is an important consideration when making a purchase, I would not want to buy from a shop with bad service. So, YES! Service is important to me.
2 people like this
@ossie16d (11834)
• Australia
1 Dec 06
I suspect that bad service upsets us all and we would pay a little more rather than put up with bad service. Thanks very much for responding. :)
1 person likes this
@MySpot (2602)
• United States
1 Dec 06
Price is most important to me but someone who offers a great price and good service will keep me coming back! Otherwise, I will suffer the lack of quality service to get the item at the desired price and then move on without looking back. When it comes to food service, my tip always reflects the quality of service: )
@ossie16d (11834)
• Australia
1 Dec 06
There are some times when we have to suffer bad service to get what we want at the price we want to pay for it unfortunately. It is interesting about tipping because it is generally not an accepted practice here in Australia, although often people do tip for good service. Different countries, different customs plus here in Australia waiters, waitresses etc get a good hourly rate although that is not the case in many countries. Thanks very much for your contribution to the discussion MySpot. :)
1 person likes this
@MySpot (2602)
• United States
1 Dec 06
You should feel flattered! Imitation is the sincerest form of flattery, right? You've been imitated, copied, pasted verbatim and well.... check it out for yourself, my friend ~~ http://www.mylot.com/w/discussions/352682.aspx
1 person likes this
@ossie16d (11834)
• Australia
2 Dec 06
Thanks very much for pointing this other discussion out to me MySpot, because I doubt that I would ever have found it myself. This is the sort of thing that myLot want to stop, and I am in total agreement with them. I did report this member to myLot, because I accept that myLot cannot see everything that happens. If we can nip this sort of thing in the bud, maybe those who do steal another discussion, verbatim at that, then it will stop. Thanks very much for your support my friend. :)
• India
1 Dec 06
s i do respons
1 person likes this
@ossie16d (11834)
• Australia
1 Dec 06
This is not an appropriate response to this discussion.
1 person likes this
• United States
2 Dec 06
Well, we'll just give them a big - for that.
@ossie16d (11834)
• Australia
3 Dec 06
Yes, Claudia, sometimes this is the only option we have and with the new rules we certainly do have to be more vigilant to make sure that the quality of discussions and responses is good. :)
@feralwoman (2199)
• Australia
1 Dec 06
I must admit I try and avoid shopping wherever possible. I have my favourites that I go to when I need supplies, but price is an important factor for me. If I receive really bad service, then I just won't use that shop again. I try and stay away from massive chain stores & support local shops run by local people. We can't let these massive organisations take over our towns, otherwise they would lose their own unique personality. I too have dumped the goods & walked out of the store if the service has been really appalling - like being made to wait while the assistant finishes off her conversation with her boyfriend!!! LOL
@ossie16d (11834)
• Australia
1 Dec 06
I agree with you feralwoman that you will find that smaller places often offer much better service because they know that people will keep coming back. Interestingly enough a few months ago we needed new tyres and checked several places including the larger towns. We got the best price from a small town and they even rotate the tyres for free every 10,000km. Now that is service and price all in one. LOL It was good to read that someone else objects to waiting while the sales person has a private conversation. Thanks very much for your contribution to the discussion feralwoman. :)
• Australia
11 Jan 07
No worries :)
• Australia
7 Mar 07
Service and friendliness are important to me. I do my grocery shopping at Coles because I like the spaciousness and the open, clean look of the wider aisles. I have come to know a lot of the assistants and enjoy a happy chat while they are serving. If I need assistance with products, the service desk responds quickly. Price is something that must be taken into account when shopping, but for me, friendliness, service and atmosphere will take precedence. There are shops I will not frequent unless forced to because of their unfriendliness. I always visit the suburban post offices because the one in the city is unfriendly, compared with really friendly staff in the suburbs. The same applies to banks.
@ossie16d (11834)
• Australia
10 Mar 07
It is good to read that I am not the one who prefers the smaller post office and bank agencies, simply for their service and friendliness. It is important to at least have staff who are willing to assist, if that is needed and even better when the price comes along with the service. Thanks for your contribution to this discussion cloudwatcher. :)
@claudia413 (4284)
• United States
2 Dec 06
I did walk out of a store last weekend when I and others couldn't get anyone to help us determine the price of an item. I went to another store a few miles away and with excellent help found exactly what I wanted...plus we got a $25 gift certificate with our purchase. I will never, ever go back to that first store again. I did thank the person who helped us at the second store and told them how much their help was appreciated, unlike at their competitor's store. Price is important to me, but I will never shop at a store again when I find out they have poor or non-existant customer service. In the event something had to be return, I can only imagine how bad it would be.
1 person likes this
@ossie16d (11834)
• Australia
3 Dec 06
Good on you for walking out of the store where you could get no assistance Claudia, and lucky you that you also got a bonus with the Gift Certificate. There have been times when I have actually written a letter of complaint about bad service I have received from a store. At the same time, I have also acknowledged excellent service in the same manner. Thanks for your contribution to the discussion. :)
• Philippines
1 Dec 06
yes!...it is very important because it were our company or business lies on!...without the service, our business or company will be nothing and useless!...if we rendered a good service then it will encourage the people to stay!...service also made the company to expand due to demands of the people!..it really help us alot!...
1 person likes this
@ossie16d (11834)
• Australia
2 Dec 06
Yes service is important but unfortunately not all staff realise this. Thanks for your contribution to the discussion. :)
@girsang (354)
• Indonesia
1 Dec 06
the extra service is just a bonus for shoping in that shop, make us always want to spend money in their shop. I they do a bad service, never again to came to their shop. I will never pay for an extra service
1 person likes this
@ossie16d (11834)
• Australia
1 Dec 06
That is true, if we get good service then we are more likely to return to that store and equally if we get bad service they are unlikely to get out custom again. Thanks very much for responding to the discussion. :)
1 person likes this
@firelight (1859)
• Australia
1 Dec 06
It depends, usually I will first buy based on the price, then evaluate whether the service was good enough or not to warrant returning. You don't get to keep the service, but if I receive bad service I never return on principle.
1 person likes this
@ossie16d (11834)
• Australia
1 Dec 06
I know what you mean about not returning somewhere after getting bad service and in fact I did that to one of the big supermarket chains a couple of years ago. Service is most important, because if you cannot get good service when making a purchase what chance do you have of getting any assistance if the product turns out to be faulty. Thanks very much for responding to the discussion firelight. :)
1 person likes this
@caribe (2465)
• United States
1 Dec 06
I buy based on price but if the service is bad, I will pay a little more for better service. It kind of depends on what it is. If it is a big ticket item and it is quite a bit cheaper, I will suffer through the inferior service. But they definitely wouldn't be on my list of places to go for other items.
1 person likes this
@ossie16d (11834)
• Australia
1 Dec 06
I am inclined to agree with you caribe. Sometimes we just have to suffer bad service because it will save us a lot of money by buying from that store. Also, like you I would take a good look around for somewhere else the next time I am looking for an expensive item. Thanks for your contribution to the discussion. :)
@eye_gy (19)
• Canada
1 Dec 06
Being serviced is important, but you must never forget the needs of your partner.
@ossie16d (11834)
• Australia
1 Dec 06
I would be prepared to accept that you didn't understand English very clearly, but from your reponse it is obvious that you didn't read the contents of the discussion.
@Idlewild (6105)
• United States
2 Dec 06
LOL, it's amazing how people can misunderstand a question, or maybe he just read the headline.
@ossie16d (11834)
• Australia
2 Dec 06
Yes it was a bit of a laugh idlewild, and particularly for the first response to a discussion. When I saw it, all I could hope was that others would read the contents and not follow on from the first response. :)
@sunita64 (6474)
• India
11 Jan 07
Often I walk out of the store if service is good, but I do not pay more for it. I reward the store for good services is by visiting that more often and buying more goods from them.
@rosebug23 (1909)
• Australia
12 Jan 07
Customer service seem to have been forgotten replaced by profit. I am like most of the members i look for price but if i know a place has really bad service i tend to pay that bit extra. I was looking for a new car a couple of years ago ,i stood in the showroom waiting to be seen to after 15 minutes of sales people walking back and forth nobody asked if i needed help i walked out. The sales man came running after me across the yard out onto the street and literally stood in front of my car .He asked me to come back apologised and asked which car i was interested in .I just told him that the service was poor and i would never buy a car from them as what kind of after sales service would i get.he just kept insisting he was sorry it was quite pitiful in the end so i told him to stop making a fool of himself and to make sure that he treated other perspective buyers better but i would never buy a car from that company.
@ossie16d (11834)
• Australia
15 Jan 07
You are right in that we should not pay more for the service really and we are more likely to return to a store that offers good service. Thanks for the response sunita64. :)
@ossie16d (11834)
• Australia
15 Jan 07
Good on you rosebug for standing your ground on that one because that is what we just have to do sometimes. I had something similar happen to me many years ago when I was looking for a new car. I had a look the car - in, around, etc but then wanted to take a test drive. Salesman said "madam, bring your husband in and he can take it for a test drive before he makes a decision". This after I had made it clear I wanted the car for myself etc. Well, by the time I had finished telling this objectional salesman off even the office staff were clapping me. LOL Like you, I never went back there again and never bought a car of that manufacturer ever again. And I made sure that everyone knew the reason why plus sent a letter to the dealership owner as well as the manufacturer. I certainly did feel good after doing that because it is no way to treat a person.
@SharK07 (245)
• Romania
1 Dec 06
As I get older and turn into a grumpy old git like Victor Meldrew, I put service above all other things. Or rather, lack of it, at the bottom of the pile of thinmgs guaranteed to retain my custom. Being slightly better off than I was in my spendthrift youth, I don't mind paying a bit more if the service is good. I've even started to tip in restaurants in my old age, something I've never done before.
@ossie16d (11834)
• Australia
2 Dec 06
This is a "cut and paste" response stolen from one of the earlier respondents to this discussion. Please make your responses original.
• United States
2 Dec 06
Some people amaze me. Not only does your discussion get cut and pasted, but so does a response in your discussion. Totally amazing.
@ossie16d (11834)
• Australia
3 Dec 06
Actually rated and reported Claudia.
@mbs730 (2152)
• Canada
2 Dec 06
Good service is very important to me. I get nasty if I feel that I am getting bad service. And yes, if paying extra will guarantee me good service, it's worth it.
@ossie16d (11834)
• Australia
2 Dec 06
Don't you think that you should get good service, irrespective of the price? Why should we pay extra for good service? Thanks very much for responding. :)
• Australia
7 Mar 07
We shouldn't have to pay extra for service, but it makes a more pleasant time shopping if we get a bit of friendliness instead of grunts. Sometimes I wonder how staff manage to keep their jobs. With so much unemployment, one would expect them to value the jobs they have.
@ashjoe76 (1434)
• India
9 Mar 07
I feel really bad, even irritated when I am in a shop where the customer service is bad or non-existent. I feel like standing in a house where I am not welcome. Since I won't be happy with a purchase from there I do avoid it, unless I am in the Moon, and I have only one shop there from where I have to get my stuff. Prices are important too, and I try to do my kind of research before I purchase something.
@ossie16d (11834)
• Australia
10 Mar 07
Your similie between lack of service and the unwelcome sense you have is a very good one ashjoe, and one that I have not heard before. I do like it however. Thanks very much for your contribution to this discussion. :)
@suscan (1957)
• United States
7 Mar 07
I agree with you. Price is most important,but even in a discount store I expect reasonable service. Some of the baraginstore pack your items carelessly and as I explain to them,it is not a bargain if it is ruined by bad bagging.
@ossie16d (11834)
• Australia
10 Mar 07
As customers I think we are entitled to good service, regardless of where we shop/spend our money. There are now some stores here in Australia where they do not pack your items at all, but instead leave that up to the customer. Okay, the prices might be cheaper or so they claim but I haven't shopped at those places so it is hard to comment really.
@hezoid (2149)
7 Mar 07
I don't think i'd pay extra for good service as such, i think it should be provided without charge, but i would shop somewhere a little more expensive if i knew i was guarenteed good service. I do look for good prices, but if the quality of the goods/service aren't decent it doesn't matter how cheap something is at the end of the day!
@ossie16d (11834)
• Australia
10 Mar 07
Yes the quality of the product/service is most important but it is nice to get the service, together with the quality and price. :)
@melody1011 (1665)
• India
29 Jan 07
Yes service is very important for me. If I dont like the people i.e. they were rude to me, i would definetely walk out of that place. I would also caution my friends and family against buying from them. Im not asking that people fall all over me to make a sale but politeness is the need of the hour
@ossie16d (11834)
• Australia
29 Jan 07
You are right that one of the best things we can do is tell family and friends if we have a bad experience at a certain place and at the same time make sure the Manager knows that you will be telling them too. :)
@rsbrsb (217)
• India
29 Jan 07
yes service is the first thing i like.
@ossie16d (11834)
• Australia
29 Jan 07
So what do you do if you don't get service? Do you go elsewhere and pay a little bit more money?
@pusiket (1759)
• Philippines
29 Jan 07
In buying I go for thr quality of the product...then the price...before the service...but sometimes I got afected of the bad service that I no longer patronage the place...
@ossie16d (11834)
• Australia
29 Jan 07
I think that you are right in that if you get bad service, they obviously don't need your money so you go elsewhere. It can be most annoying all the same.