Is Service Important To You?

I suspect that bad service upsets us all and we would pay a little more rather than put up with bad service. Thanks very much for responding. :)

There are some times when we have to suffer bad service to get what we want at the price we want to pay for it unfortunately. It is interesting about tipping because it is generally not an accepted practice here in Australia, although often people do tip for good service. Different countries, different customs plus here in Australia waiters, waitresses etc get a good hourly rate although that is not the case in many countries. Thanks very much for your contribution to the discussion MySpot. :)

You should feel flattered! Imitation is the sincerest form of flattery, right? You've been imitated, copied, pasted verbatim and well.... check it out for yourself, my friend ~~ http://www.mylot.com/w/discussions/352682.aspx

Thanks very much for pointing this other discussion out to me MySpot, because I doubt that I would ever have found it myself. This is the sort of thing that myLot want to stop, and I am in total agreement with them. I did report this member to myLot, because I accept that myLot cannot see everything that happens. If we can nip this sort of thing in the bud, maybe those who do steal another discussion, verbatim at that, then it will stop. Thanks very much for your support my friend. :)

Good on you for walking out of the store where you could get no assistance Claudia, and lucky you that you also got a bonus with the Gift Certificate. There have been times when I have actually written a letter of complaint about bad service I have received from a store. At the same time, I have also acknowledged excellent service in the same manner. Thanks for your contribution to the discussion. :)

I agree with you feralwoman that you will find that smaller places often offer much better service because they know that people will keep coming back. Interestingly enough a few months ago we needed new tyres and checked several places including the larger towns. We got the best price from a small town and they even rotate the tyres for free every 10,000km. Now that is service and price all in one. LOL It was good to read that someone else objects to waiting while the sales person has a private conversation. Thanks very much for your contribution to the discussion feralwoman. :)

No worries :)

This is not an appropriate response to this discussion.

Yes, Claudia, sometimes this is the only option we have and with the new rules we certainly do have to be more vigilant to make sure that the quality of discussions and responses is good. :)

Well, we'll just give them a big - for that.

It is good to read that I am not the one who prefers the smaller post office and bank agencies, simply for their service and friendliness. It is important to at least have staff who are willing to assist, if that is needed and even better when the price comes along with the service. Thanks for your contribution to this discussion cloudwatcher. :)

I am inclined to agree with you caribe. Sometimes we just have to suffer bad service because it will save us a lot of money by buying from that store. Also, like you I would take a good look around for somewhere else the next time I am looking for an expensive item. Thanks for your contribution to the discussion. :)

I know what you mean about not returning somewhere after getting bad service and in fact I did that to one of the big supermarket chains a couple of years ago. Service is most important, because if you cannot get good service when making a purchase what chance do you have of getting any assistance if the product turns out to be faulty. Thanks very much for responding to the discussion firelight. :)

You are right in that we should not pay more for the service really and we are more likely to return to a store that offers good service. Thanks for the response sunita64. :)

Good on you rosebug for standing your ground on that one because that is what we just have to do sometimes. I had something similar happen to me many years ago when I was looking for a new car. I had a look the car - in, around, etc but then wanted to take a test drive. Salesman said "madam, bring your husband in and he can take it for a test drive before he makes a decision". This after I had made it clear I wanted the car for myself etc. Well, by the time I had finished telling this objectional salesman off even the office staff were clapping me. LOL Like you, I never went back there again and never bought a car of that manufacturer ever again. And I made sure that everyone knew the reason why plus sent a letter to the dealership owner as well as the manufacturer. I certainly did feel good after doing that because it is no way to treat a person.

Customer service seem to have been forgotten replaced by profit. I am like most of the members i look for price but if i know a place has really bad service i tend to pay that bit extra. I was looking for a new car a couple of years ago ,i stood in the showroom waiting to be seen to after 15 minutes of sales people walking back and forth nobody asked if i needed help i walked out. The sales man came running after me across the yard out onto the street and literally stood in front of my car .He asked me to come back apologised and asked which car i was interested in .I just told him that the service was poor and i would never buy a car from them as what kind of after sales service would i get.he just kept insisting he was sorry it was quite pitiful in the end so i told him to stop making a fool of himself and to make sure that he treated other perspective buyers better but i would never buy a car from that company.

That is true, if we get good service then we are more likely to return to that store and equally if we get bad service they are unlikely to get out custom again. Thanks very much for responding to the discussion. :)

I would be prepared to accept that you didn't understand English very clearly, but from your reponse it is obvious that you didn't read the contents of the discussion.

LOL, it's amazing how people can misunderstand a question, or maybe he just read the headline.

Yes it was a bit of a laugh idlewild, and particularly for the first response to a discussion. When I saw it, all I could hope was that others would read the contents and not follow on from the first response. :)

Yes service is important but unfortunately not all staff realise this. Thanks for your contribution to the discussion. :)

Don't you think that you should get good service, irrespective of the price? Why should we pay extra for good service? Thanks very much for responding. :)

We shouldn't have to pay extra for service, but it makes a more pleasant time shopping if we get a bit of friendliness instead of grunts. Sometimes I wonder how staff manage to keep their jobs. With so much unemployment, one would expect them to value the jobs they have.

This is a "cut and paste" response stolen from one of the earlier respondents to this discussion. Please make your responses original.

Actually rated and reported Claudia.

Some people amaze me. Not only does your discussion get cut and pasted, but so does a response in your discussion. Totally amazing.

You are right that one of the best things we can do is tell family and friends if we have a bad experience at a certain place and at the same time make sure the Manager knows that you will be telling them too. :)

I think that you are right in that if you get bad service, they obviously don't need your money so you go elsewhere. It can be most annoying all the same.

As customers I think we are entitled to good service, regardless of where we shop/spend our money. There are now some stores here in Australia where they do not pack your items at all, but instead leave that up to the customer. Okay, the prices might be cheaper or so they claim but I haven't shopped at those places so it is hard to comment really.

So what do you do if you don't get service? Do you go elsewhere and pay a little bit more money?

Your similie between lack of service and the unwelcome sense you have is a very good one ashjoe, and one that I have not heard before. I do like it however. Thanks very much for your contribution to this discussion. :)

Yes the quality of the product/service is most important but it is nice to get the service, together with the quality and price. :)