Persistence pays off

United States
April 3, 2007 11:26am CST
We bought a new sofa love seat set and had it delivered on June 4th, 2005. Less than 6 months later the back rest had to be restuffed cause all the stuffing sank to the bottom. Within a few months of that the seat cushions were beginning to get very flat. I have spent the past year plus calling the store to get replacement cushions. No luck. Today I lifted the cushion to get the remote to find that the couch is actually ripping. There is no way that they should be falling apart that quickly. I called the corporate office and did a bit of hel-l raising. Not yelling but strongly voicing my feelings. In the end they said that they will give me a store credit in the amount of the purchase so I can get new furniture since the maker has gone out of business. I have to wait for a furniture repair person to come inspect it to prove that it is not that we are doing the damage but it is happening from natural usage - pointing to manufacturer's defects. I am so excited I am going to get new furniture. Yippeeee!!!!
1 person likes this
5 responses
@blondbat (504)
• United States
6 Apr 07
Good Job! It pays to be polite and persistant. I had a similar experience when we switched from DirecTv to local cable. An unmitigated disaster, but it all turned out well in the end. I just never gave up.
1 person likes this
• United States
17 Apr 07
I still haven't gotten the resolution they promised. They have until the end of the week to tell me when I can get the new furniture or I will file a complaint with the BBB let alone embarrassing them online!
@maryannemax (12174)
• Sweden
5 Apr 07
you just did great. it is your right to complain about the product especially if you have reasons to do it. plus you stayed calm and just strongly voiced out how you really feel. atleast by being persistent with patience, you are able to get their minds on you and understand you more.
1 person likes this
• United States
17 Apr 07
I have to call them again cause they are turning this into a hassle now. Ggrrr!
• United States
3 Apr 07
Good for you. I do the same thing (stubborn Taurus) and I will not stop until I get satisfaction. I am sure they do it just to get rid of as I probably driving them nuts. My latest little trick that works very well is to tell them I will blast the name of their company across the Internet. LOL
1 person likes this
• United States
17 Apr 07
I'm a stubborn Sagittarius! I haven't actually gotten resolution yet even though they made it seem like it wasn't going to be a hassle. I am calling them today and if they don't get the ball rolling you can be sure I will blast them in every forum I belong to as well as bringing a complaint against them with the BBB.
@susieq223 (3742)
• United States
3 Apr 07
I'm glad you are excited about getting new furniture and that the store treated you right. I get so aggravated about stuff I buy that doesn't last!
1 person likes this
• United States
17 Apr 07
I'd love to say that this has actually been resolved but it hasn't. I was lead to believe it wasn't going to be a hassle and it is turning into one.
@rainbow (6763)
3 Apr 07
I'm so pleased for you, it can be really disappointing when this kind of thing happens, especially if you have had to really save for something. I hae to have new sofas every year or so due to my wilful boys climbing and jumping, last year it was 3 times and the one I have now we've had just over a year and it won't mend anymore, little angels.
1 person likes this
• United States
3 Apr 07
Wow every year or so?? We could never afford that. I couldn't imagine getting new sofas three times in one year - ouch that must hurt the budget. I didn't buy this set; it was a gift from my retired parents who are both disabled and don't have lots of money. That I think was part of why I was so upset. Especially since the last set I had for 15 years (ok yes I had to do repairs in the last few years but still). Maybe it is time to ban the boys from climbing on the furniture? LOL