The sweetest person I have met got fired for being RUDE?!?!?!?

hmmm maybe that's what I've got. A split personality! lol I can be a very sweet person the majority of the time, but occassionally I get my buttons pushed and I lose my temper. I can only wonder what happened with that person. Either she was a fake, pretending to be nice when her bosses were watching and let loose when she thought she could get away with it, or somebody said or did something that set her off. The fact that it happened 3 times in one night, does kind of make it seem as if the problem did lie with her and not the people she was being rude to. Did you get any details on what happened? How she was rude to them?

Yes I do. I use to work with a women like that. We would be talking and laughing one day and the next morning she wouldnt talk to me.LOL I think she might have bio parlor. It would really get on my last nerve.

I hope you put in a good word for her and your opinion of her as a worker. Amazing how much weight a complaint from a customer can have with a company...you know that old adage...the customer is always right. Sounds like they could have given her the benefit of the doubt or done some more research into what exactly happened.

Gee, that sounds a bit strange...Split personality alright...But unfortuntely some people are like that...Im glad that I do not know anyone like that...

It's possible she may have been under stress, and if she had tired, rude guests coming in when she was still learning they may have aggravated her instead of been patient with her. Some people don't cope with stress well. I'm assuming you work front desk at a hotel of some sort? I did that for years, and I remember the guests checking in when I worked the night audit shift were literally the WORST. Tired, cranky, impatient -- they just wanted a room so they could sleep until checkout. However, I'd been working the morning and afternoon shifts for a month up to that point so I wasn't still learning, but it's possible that if I had been just learning and had no one to ask questions to I might have snapped too. They'd argue about everything and most mornings I'd get a call from my manager that someone had complained I was rude to them. She knew better since I never recieved any complaints on the other 2 shifts I worked, and she was well aware of how the late night customers operated. It's entirely possible that it's management's fault for not checking to make sure she herself felt ready to work a shift alone and just put her on after they felt she was fully trained, or maybe put her on during a day or evening shift alone so she could still call someone if she had any questions.

The one thing I have learned about retail is you have to kind of skate around customers to make sure they are pleased. I have had customer complaints when I felt I did nothing wrong. Customers can turn you in for supposedly being rude when the truth is they just had a bad day and took it out on you. That is the one thing I absolutely hate about retail.!

People are annoying to deal with so I don't see it that unreasonable for her sudden turn around.