Special Order being Returned!  |
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| I don't expect a lot of responses to this discussion but I'm rather upset right now and really need to vent right now. As some of my friends know, I crochet baby afghans. I've been making afghans for over 30 years and have never had a complaint about a single one. For the last year I've been making baby blanket and matching pillow sets and selling them online. I've sold over 20 sets as well as several single afghans. Still, not a single complaint. Well, a little over a month ago I was contacted by a lady with a special request - a different color and design from what I normally do but very close. The stitch I had to use was more time consuming and difficult to do so it took even more time than usual to make the set. I mailed the set Friday and received and email from her today that she is returning the set she's not satisfied with it.... I am upset - I could have been doing many other things rather than working on this set that was not what I would have picked myself (her colors). Ok, for discussion purpose now that I've vented. Have you ever put a lot of time and effort into something for someone else whether being paid for it or not only to have them totally reject your work? Did you take it personally? Or just blow it off and go on? The picture here is not the custom order but one of the sets I normally sell. | | Baby Afghan & Pillow Set | | | | |
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1. Modestah (7912)
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4 years ago
| | ah, I am sorry about that. That is great, though, that it is only one complaint in all these years of making the sets. maybe if another special order comes in you will have to stipulate a restocking fee or something er other to protect your investment. I do hope you will be able to list the custom set and sell it elsewhere. what color did she opt for? did she give reason for her disatisfaction? maybe she just did not like her own choices, too bad that you have to pay for her mistakes. | | | | | | |
byfaithonly (6284)
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4 years ago
| | Yes, I will most likely try to sell it but honestly I never would have picked these colors - 2 shades of purple (which I love) and grey :( for a baby??? I questioned her on this and even sent her samples of the colors - she also wanted butterflies which was a ton of work for me. She said it wasn't 'soft' and she would never give it to a baby - I used the same exact yarn I've used for the last 3 years and it's the softest every, even softer than most baby yarns. | | | |
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2. Aurone (2819)
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4 years ago
| | They only time I did a special cross stitching order like that I had troubles too, so I stopped doing it. Right now I don't really sell any of my cross stitching I just do them for family and friends. I am not fast enough to make any money at it. Too bad she return the set, maybe you could sell it on ebay or etsy. Perhaps next time you should take a non-refundable down payment on custom orders. I am sure it had nothing to do with your work, she just decided she didn't want to pay the price for the item. People are so callous sometimes. | | | | | | |
byfaithonly (6284)
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4 years ago
| | That is an excellent idea, non-refundable down payment. Maybe a percentage of the total cost. I'll most likely end up putting it on my web site with the others but at a discount as I don't like the colors myself and really have a hard time selling something I don't like. | | | |
Aurone (2819)
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4 years ago
| | I can understand that. Its hard to be excited about something you don't like. | | | |
busyB4 (791)
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4 years ago
| | Most crafters I know have a non refundable half down deposit for a special order. Then at least, you have your supplies paid for. If it is one just in normal colors it wouild be one thing, but when it may be unsellable to someone else, it would be worth knowing you have your costs taken care of. So sorry for the return! | | | |
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3. OreoCookie3 (22470)
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4 years ago
| | I used to make baby afghans for Come Alive Ministries, and sometimes I made some to sell and also to give away as presents. I have never had any returned or rejected. I did try to sell some on eBay, but never had any takers there. I would be upset too, Faith. That is a lot of work to put in for someone. If I were you I would not return her money either. You should have the money for the effort you put into making the set. I am not seeing the picture until I post this because I am answering from my email... but I will look and see it. I understand perfectly where you are coming from with this because it is a lot of work. | | | | | | |
byfaithonly (6284)
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4 years ago
| | Now there's an idea - I too have made afghans for the missionaries through our church maybe I'll just donate it to the mission group. I looked at eBay when it was first suggested that I sell the afghans but I couldn't believe some of the low low prices that the afghans were selling for - I've seen them sell for less than what the yarn alone cost :( you certainly can't make money that way :( Not to mention the work that goes into them. | | | |
Modestah (7912)
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4 years ago
| | byfaithonly have you ever heard of newborns in need? they have a website but I am not quite sure if it is www.newbornsinneed. | | | |
byfaithonly (6284)
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4 years ago
| | No, I had never heard of them but checked out the site and just may be an option - donating the set to them. There is a chapter in Michigan but it's about a 3 hour drive from me - there is contact information though so I may drop them an email. | | | |
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byfaithonly (6284)
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4 years ago
| | LOL - kids, my kids for the most part are the most unappreciative in the world but even they love the afghans I've made for them. 3 years ago all 4 kids got new ones colors to fit their homes of the 3 older. The younger one went to the store with me and not only picked out the yarn he wanted but also told me what stitch he wanted me to use :) It matched his bedroom but I wouldn't have picked those colors for him pale blue and dark green. Thank you so very much for the compliment on my work, it really means alot to me particularly right now as I am taking this personally. As for returns, I am seriously thinking of not doing special orders in the future unless for someone I know. I've only had one other special order request and that was through a friend and they were thrilled with the afghan - it was for his mother who is from Mexico and he wanted it the colors of the Mexican flag - red, white, and green. LOL it looked very Christmasy to me but those were/are the colors. | | | |
byfaithonly (6284)
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4 years ago
| | Oh wow - I have never had so many people comment on a photo and was greatly surprised.. Yes, I do use the shell stitch, it's my favorite and is so lacy looking for the baby blankets but most of the full-sized ones I do I use the same - it's just so easy for me and goes so fast, plus you don't seem to see a lot of people using it or at least I haven't. | | | |
terri0824 (3607)
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4 years ago
| | LOL, I usually don't even comment on pics, I will rate them when I think about it. I like the shell stitch, but I usually do the granny square, because it turns out even on all sides for me, as when I work from side to side, it is lop sided. | | | |
byfaithonly (6284)
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4 years ago
| | Now see I don't like the granny squares because once I've finished the squares then I have to put them all together. I did do one for my parents a couple years ago - it was made from scrape yarn, each square a different color. The 2 years before I had done for my 4 children, 5 grandchildren, and 4 sisters - Christmas was fun everyone pointing out the square that was 'their afghan'. | | | |
terri0824 (3607)
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4 years ago
| | Oh, I don't like the little granny squares that you have to join together. I just like the pattern and make it one big granny square. My daughter commented on your afghan and said, that "my mom needs to make my baby one." So I suppose I have another project lined up to do. | | | |
byfaithonly (6284)
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4 years ago
| | LOL - sorry to have created more work for you :) How I do mine is just do the shell stitch for the entire body of the afghan then do a single crochet border all the way around - that's the only time mine gets uneven but I cover that up by doing the shell around also - just count how many shells were on one side (or end) and make adjustments as needed so the other side matches. | | | |
terri0824 (3607)
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4 years ago
| | Thanks for the tips. I've already made the baby two. I'm thinking she liked the set with the pillow, which I haven't done yet. It was funny, last night she called and said, I want a baby blanket like on mylot. Then her phone rang and so that was as much of a conversation I had from her. But I knew what she was talking about! LOL | | | |
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5. Annie2 (417)
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4 years ago
| | Well, I do stained glass commission work and people want very difficult time consuming designs. They expect to pay $20 or less for something that takes a week or longer of full days' tedious work. I'll bet they would not work for $20 or less a week! Usually I don't have any complaints about the work. People are usually in awe of stained glass, but not enough in awe of it to want to pay for it. However, one time a man brought me his patterns for 2 large windows and asked me to make them. I did the first one and had him come see it. He then measured it and it was much smaller than his window. He complained and said he couldn't believe I would have the audacity to construct a window without coming to his home to measure it. Excuse me! He brought his pattern with his measurements. So, I had to take off the framework and the outside pieces and re-construct it adding more to the outside edges all around. I will never, ever again make anything to someone else's pattern and measurements. | | | | | | |
byfaithonly (6284)
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4 years ago
| | Oh that is horrid what that man did and I don't blame you one bit.... Dear I knew we were going to be great friends :) I am going to be picking your brain like crazy. Just a the week before I ordered 2 books on stained glass - I've wanted for years to learn how to do it and we decided to add that to our collection of hand made arts and crafts. | | | |
Annie2 (417)
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4 years ago
| | Maybe you can find a stained glass shop near you where you could take a beginning class. I would recommend it because the teacher will have already been through all the mistakes and hard lessons to be learned and can help you avoid all that. It is a very rewarding art, but it can be very frustrating in the beginning. Once you get the hang of scoring, breaking, grinding and fitting, it will go so much easier. Sometimes universities offer stained glass classes as part of a non-credit continuing adult education program. I have taught that type of class at our local university. Good luck! Enjoy! | | | |
byfaithonly (6284)
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4 years ago
| | Thank you, I did some months back find a place that offered the class but it was a long drive from our house and very pricy - that was why I decided to order the books. One is no help at all but the other is great - step by step instructions as well as lots of tips, common problems, and with each step very detailed instructions and list of tools and supplies needed - lots of pictures too, I love that :) | | | |
terri0824 (3607)
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4 years ago
| | As long as we learn lessons from our mishaps, then we are all the better in the long run. Stained glass, I've been thinking about wanting a few windows in my home done with stain glass. But I haven't put much thought into it just yet. Maybe one day! Right now, I have been focused on getting a digital camera. Steeples have captured my facination recently. | | | |
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6. creationsbyrobin (2145)
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4 years ago
| | I will also charge a 50% non-refundable fee if I've never sold to the customer before and/or need to locate specific items for the piece. I had a custom jewelry order from hell a few years ago and even thought the bride and her Mom both approved of the pieces, the bridegroom's Mom raised a fuss--- less than a week before the wedding and only 4 days before I was going on a vacation (thankfully the groom essentially told his Mom to zip it...but that was after I frantically looked for supplies to "fix" the problem) I did turn down another weeding job since then because the future bride and her Mom didn't see eye-to-eye and just kept dragging things out. I've had other incidents, but this was by far the most hectic. I don't mind custom work, especially when it's for a customer that knows my style and is clear on what they want, but when it comes to unknown customers, I think it's a 1 in 3 chance there's going to be a problem. | | | | | | |
byfaithonly (6284)
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4 years ago
| | That is an excellent idea, I'd never thought of charging a non-refundable fee but will certainly do that in the future - right now all I have in writing (on my web page) is the money will be refunded minus the shipping cost. If I can't sell or do something with the set though I'm stuck bitting the bullet on the yarn and my time both. I'm going to be working on the site this evening and rather than stopping all custom orders think I'll add the non-refundable fee - I'm sure that will deter people from requesting special orders but at least have myself somewhat covered and customers less likely to return if they know they are going to loss money. If worst comes to worst I'll tear it apart and reuse the yarn at least I'll save that much. | | | |
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7. book1962 (16793)
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4 years ago
| | My, I cant understand that having seen your wonderful photo of one of the sets. How could anyone return such a wonderful piece of work. I cant crochet very well and so you have my 100% admiration on what you do. I really hope you can sell that elsewhere. | | | | | | |
byfaithonly (6284)
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4 years ago
| | Oh thank you dear - I do take great pride in my work and won't sell or even give away something I don't feel totally satisfied with myself. I have gotten some great suggestions for the future though that should avoid problems such as this - I think she set down exactly what she wanted but then when seeing the finished product decided she didn't like it after all. | | | |
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8. pyewacket (12221)
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4 years ago
| | Oh that really sucks..to put it mildly especially as you went out of your way to do a color scheme and pattern that you don't normally do and was doing the set according to her "guidelines" of what she wanted. I can relate in some ways...different circumstances though. One of the pet rescuers who took five of my kitties contacted me. She was going to have a fund-raiser event to raise money for her pet rescue and asked me to design and print up flyers ( a lot I might add) for her...it was something I've never done before. She couldn't do it herself as she is one of the few people in the world that doesn't have her own computer...So I said sure, no problem...she OFFERED to pay me for my trouble at least in the cost and expense of using up my ink for my printer. Now under normal circumstances I would have done it for nothing as she was great in taking in some of my cats, but since she DID offer I jumped at the chance. It took me a long time to design and it did indeed take up a lot of my ink...then to ensure she got them on time I mailed them Priority Mail..an extra expense...well that was in October...has she paid me yet? I keep reminding her, sent her "formal" invoices...nothing...and believe me I could use that extra money! | | | | | | |
byfaithonly (6284)
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4 years ago
| | Now that is low - has she taken the kitties or was the fund raiser to raise money to have the kitties transported to her? If she offered to pay for the work and hasn't paid I would be leary of how trusting she would be with caring for the kittens also. I know in the future I'm going to be much more careful about doing special orders and as someone else suggested requiring a non-refundable deposit. | | | |
pyewacket (12221)
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4 years ago
| | She took the cats (these were full grown cats) in May of 2006...she asked for this "favor" only last year...the fund-raiser was just a general one to bring in more money for her rescue--so the money she wanted to raise had nothing to really do with my cats. I would have asked for payment first or at least half before making up the flyers but it was kind of a "rush" job to boot and she needed them as quickly as possible | | | |
byfaithonly (6284)
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4 years ago
| | Oh well at least the cats found a home but it's still not right of her to offer to pay and then not, I would certainly be upset. | | | |
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9. keymandan (737)
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4 years ago
| | I've had dissatisfied customers - I like to think of them as "quality control". What was it that she didn't like about it? Can you get her on the phone? Would she accept another try? Has she paid for it yet, and if so can you readily give her a refund? I'll have to tell you, though, that the really smart and rich businesspeople that I know blow it off like it doesn't matter. They don't waste their time agonizing over one unhappy customer. It's something I have work on - I can't rest until I know that I've made everybody happy that I do work for. | | | | | | |
byfaithonly (6284)
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4 years ago
| | She said it wasn't 'soft' the yarn I use for all my afghans is the softest yarn you can find and everyone else comments on how soft they are. Yes, she did pay for it and I will refund her money as soon as I receive the set back - minus my shipping fees. I will go one, I've had too many satisfied customers to let one stop me - I have one lady that not only has ordered 10-12 sets over the last 2 years but pays more than I'm asking every time. That's me too though - want to make everyone happy but I will not offer to repeat the job, I just nicely said I was sorry she wasn't happy and will refund her money. | | | |
keymandan (737)
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4 years ago
| | Yeh, it's tough to please those that are always having a bad day. Maybe you could pray that she has a scratchy wool blanket to stay warm with. A know how time consuming those afghans can be - I think in my 12 years with her, my wife made about 1 or 2 a year. They were to be gifts, but still it was something she had to stay after. I'm rather appalled that anyone would find fault in one of them, but you've done all you need to. I may put an order in myself... :-} | | | |
byfaithonly (6284)
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4 years ago
| | LOL - couple years ago I did full-sized ones for all 4 kids plus smaller ones for 3 grandkids and baby ones for 2. The following year I did 4 full-sized for sisters, plus another for my parents, and sold I thing 6 or 7 baby sets... | | | |
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10. eeyore39 (3181)
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4 years ago
| | Wow, you just amaze me. When do you have time to do all this? You know as we have mentioned before you can not please all the people all the time no matter what you do. Some people will say black is white just to be contrary. When such a situation arises all you can do is smile, make that mental note to never deal with them again, and go about your business. Hopefully, someone else may think that particular piece is just what they need and buy it. If we take something from each experience, good or bad we will be a much better person in the end. Have a great evening. | | | | | | |
byfaithonly (6284)
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4 years ago
| | Oh I am one who can't just 'set' I have to be doing something all the time - actually crochetting is 'relaxing' to me most times, this job wasn't but I did it, not again though. I have learned several things from others who have posted and will be making some changes to my policies. | | | |
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