What a day!!!!
@Zelmarq (12607)
Cebu City, Philippines
August 14, 2008 10:28pm CST
I sit here staring at my computer.....silence....a couple of clicks to other sites and then what? silence... I hum a few lines or two, then click again ..... Then, wait for the call to make my day or break it. As a call center agent or for a customer service officer, I get used to scolded every hour and getting cursed and being yelled at by people I dont know and dont even care to know...(who cares?) Its just a package deal at least im paid to get all the yells and the cursing, I guess its a sort of a counselling here in this area that im into. I just hope that people would feel better after saying those words, I hope they feel happy and satisfied and contented.
Sometimes it just reveals the worst or the best of me, depending on the mood, but generally I fight back and retaliate. I mean, hey i just human, i get hurt with all those things you say just to hurt me. Then, I wake up to the reality that hey come on this is part of your job. In fairness to other callers, some are nice and well mannered.Sometimes or most often I go home with a heavy heart, I feel tired and sick of this routine for almost seven years of my working here. I have no choice, even though they say I got the worst job in the world Im just proud of it. I understand why people get mad when they dont have dial tones or when they have no internet connection, of course they pay for it and they deserve the best best service we could give. But there is no such thing as a perfect system, there are system failures that would cause such and then the calls start floodin'.
The world has become a race, that people have lost the patience to wait they start yelling and worst shouting and ended up saying words I know they might regret in the end. Well, the more I get bombarded with all of these negative truths I have lost my sensitiveness, I dont care if you shout or yell, if u can wait good, if not, then better. But, not that bad as you think I am, but I guess its what they call coping. Coz' if i dont sweet lemon or i dont sour grape, I dont know. Im like doing a free verse poem here, just types what ever comes to mind, a way of releasing......What a day!!!!
5 people like this
14 responses
@lilaclady (28206)
• Australia
15 Aug 08
Oh I know how you feel, I was a telephone operator for years and it does seem the public takes all the worries of the world on whatever operater they get on line...when i first started the main part of my job was to give service, good service then all of a sudden it was all about money, we were not allowed to give the caring service i was proud to give, I would imagine it would still be about the money today and the poor old operatoers would be pushed to the brink and have to take flack from all directions...I know exactly how you feel my friend..
@faith210 (11224)
• Philippines
15 Aug 08
Hi Zelmarq! Oh dear, just release your pent up emotions here so you could at least feel good somehow. My sister in law and another friend of mine works in a call center here too and they feel the same way as you do. It is indeed a stressful job and I don;t think I am cut for a job like that. I am a very patient person but I am not sure if I can cope up with being cursed and yelled everyday.
Take care always..God Bless!
1 person likes this
@faith210 (11224)
• Philippines
19 Aug 08
Hi dear friend! I wish you all the best and hoping that you will have more kind and understanding clients instead of those who thinks they own the world. may God enlighten the dark clouds hanging on their heads all the time. haha..
lovelots..faith210
1 person likes this
@Zelmarq (12607)
• Cebu City, Philippines
27 Aug 08
Thank you my friend.
Im ok as for the moment, maybe a change in the way I think would help me get through all these mess.
have a nice day and take care!!!
@Lakota12 (42600)
• United States
15 Aug 08
SOunds like you started out as a slow day!.
Hope you didnt get that hollering one! but of course ya got at least one. I know been theree done that.
yup and I hgave been known to holler at the person that I call for I can be so upset with some of the people that do the billing as they are always makng mistakes.
and then I have to aplozie to that person for I know that isnt thier fault.
and I can do that after I have let off steam lol.
Just like the therapy sessions I went thu they waived the co pay because I couldnt afford $30 every week to go there and I wouldnt have gone if they didnt.
But the Insuance send out what they call NOT A BILL but then it says I owe something they just waste paper for the next one that comes says I owe nothing . Go figure!
1 person likes this
@Zelmarq (12607)
• Cebu City, Philippines
19 Aug 08
Thank you my friend, writing here is already a therapy and hearing from you guys just made it all complete and now im ok and have to face another day with all these stuff, im coping well and of course ive worked for many years now and so im confident.
God bless you!
@vanities (11395)
• Davao, Philippines
18 Aug 08
then you really had a great day!!!..its good to know that you had understand fully well your function ..i mean your job..yeah some people really are arrogant and it depends on you on how to handle this kind of people..and it seems you really done a good job..since your still there
just continue and good luck..@Zelmarq (12607)
• Cebu City, Philippines
29 Aug 08
Well, thank you for understanding my friend, everyday im exposed to this kind of situation, everyday I keep on always saying we will just follow up wih the lineman, others are just ok with it but others get pissed off.
Have a nice day and take care!!!
@Bebs08 (10681)
• United States
15 Aug 08
Oh!! great!!! I admire your patience to the max... If I am in your position I might have a heart attack already or might have high blood pressure all day long. I can not stand to be shouted, cursed or yelled b anybody? It made me smile when you said, you have the worst job in the world. I really like your positive attitude to stay in that job for 7 years? Maybe I will just last for a day if I be yelled and scolded all the time. Or maybe I am into fight all day..... I really admire you for that.
Maybe I will just last for a day if I be yelled and scolded all the time. Or maybe I am into fight all day..... I really admire you for that.@Zelmarq (12607)
• Cebu City, Philippines
29 Aug 08
Thank you very much my friend, its really something that needs a lot of patience and we encounter lots and lots of demanding subscribers each day and we cannot handle them sometimes our patience goes down and would affect our perforamnce within the day.
Thank you and have a nice day!!!
@Zelmarq (12607)
• Cebu City, Philippines
29 Aug 08
Thank you my friend.
Have a nice day and take care!!!
Happy mylotting!!!
@GardenGerty (169448)
• United States
15 Aug 08
It sounds like you have had a really rough day. I did find that at one job I was acting like my co workers, and treating my children badly as well. That is when I quit that job. I wish you could find something that would build on your talent and grace. Have a better evening.
1 person likes this
@Zelmarq (12607)
• Cebu City, Philippines
16 Aug 08
Yes, well, its not the same old days but maybe im just being over reacting here but this is where my fingers took and and im just glad you are all there to lift me up and make me feel good about it. And i wouldlike to thank you garden gerty.
God bless you!
@suspenseful (40192)
• Canada
15 Aug 08
When you work in the telephone and computer industry, you know that things go wrong and unlike the telephone or computer technician or the guy that goes to the house with his equipment or the lineman, you do not know about the operations, you can just take the message and rely the information to the repairman, and the person on the other end does not know that. I would not want that job, I would feel rather depressed after doing it. And I am the type of person who would feel that I should know how to fix it or tell the householder what is wrong or would immediately go over and fix it myself.
@Zelmarq (12607)
• Cebu City, Philippines
29 Aug 08
Well, its really a very complicated task and its something really out of our control. Im glad im able to cope well.
@jillmalitz (5131)
• United States
15 Aug 08
Any one who has to deal with the public in a service or problem solving area has to have very thick skin and a strong constitution. It is easy to get irritated with angry or dumb customers. The ability to treat all who call you with a sense of respect and concern is a gift. Keep up the good work.
1 person likes this
@Zelmarq (12607)
• Cebu City, Philippines
19 Aug 08
Im glad I have developed this antibiotic when it comes to patience. But there are times that I get overboard and snap so quickly and there are times i get guilty and I try to relax so that I can change heart when it comes to having and extending my patience./
@checapricorn (16060)
• United States
15 Aug 08
HI Zel,
[i]wow..I can imagine how hard it is..I may be crying at first but since that is part of the job and we all know that people are different so, we will just expect that..who care anway? lol
i have tried calling a lot and I find them very great and nice and I have not tried shouting to people too since I myself hate to be shouted![/i]
1 person likes this
@squaretile (3778)
• Singapore
15 Aug 08
haha, yes sometimes it really helps to vent by typing.
share with you something. a friend has this method of managing her emotions. sometimes she would get really frustrated and upset at work and she feels like she can't call anyone or tell anyone. so she opens this word document and starts typing. and all the frustrations and anger is poured out onto the page.
and she finds that it's really therapeutic. maybe you can try that too, or this is even better since people can respond to you!
1 person likes this
@Zelmarq (12607)
• Cebu City, Philippines
19 Aug 08
Thats also a technique what I have learned in venting up my emotions. There ws once while I was typing tears were falling from my eyes and it was great I just let it all out, really helped me alot.
Have a nice day and thank you.
@jingbautista (2456)
• Philippines
15 Aug 08
what a day that was! and i know there will be more days to be like that.. hehe.. well, it is part of the job i guess, embracing that job means embracing too what that job requires... and with the people, well, even christians lost patience too. how much more those who are of this world? .. and in totality, it is all part there.. embrace it1!!! hehe. it is part already...
1 person likes this
@Zelmarq (12607)
• Cebu City, Philippines
19 Aug 08
Its a package deal and always part of the job, may be theres a point that people get burned out with the job and sometimes we need some space and a time to breathe and kept away from all these stress. I need a vacation a time out from work, a time to relax and feel the sun and se\mell the flowers.
Thank you my friend and have a nice day.
God bless!
@Elixiress (3878)
•
15 Aug 08
I do not understand why people shout and scream and people like you, because what do they achieve from it? You can get what you want be just talking and people are more likely to do what you want if they like you and you have made their day that little bit nicer.
I hope the next time you are at work it is more fun.
1 person likes this
@Zelmarq (12607)
• Cebu City, Philippines
19 Aug 08
Well they have the right to get angry when they dont get the service they deserve. I hope they feel complet after shouting coz I know it could also help them cope.
@ewd024 (53)
• Singapore
15 Aug 08
I have always wanted to improve my conversational english. During the boom of the call center industries, i thought outright that my dream of being the speaker that i wanted to be has met its means -- being a CCA (though im accountant by profession). I tried a lot of times to get into the industry, even if i am already having a good position at a top ranking BPO, just so i can satisfy my ego. Well, somehow i have convinced myself there will always be things i cant have and accomplished, like adapting the "thwang" by being a CCA. And i know now that i do not have the patience or the self-control all those agents practice in handling their calls.
Chill buddy! Nice thing you let those negative feelings off your chest! You'll have better days ;-)
@Zelmarq (12607)
• Cebu City, Philippines
19 Aug 08
When it comes to my englsih, i dont know if I ever improved since the call center im working is just speaking the the dialect so theres no problem when it comes to the language, theres no problem. I can only speak english when the client is and english or american or anyone who speaks the language.
Its nice that I can express all here.
Thank you to all mylotters.
