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PayPal's Technical Support Is Actually Located In the Philippines  email this discussion to a friend?

myLot reputation of 94/100. yuna15 (1148)   ranked 90 out of 3,627 in philippines 4 years ago

Anybody here knows that Paypal's technical support is in the Philippines? Their center is located in Eastwood Libis in Quezon City. I won't mention the company just to be safe but I used to work for that company. If I didn't leave that company I probably am still working for them lol. A few of my former teammates still works from them and a close friend of mine also knows somebody from the company so it was easy for us to contact them and ask questions.

To everybody, what can you say about this? happy

 

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tags:  paypal, philippines, outsourcing, support, technical
 
1. myLot reputation of 91/100. SeishiroX (827)   ranked 1,116 out of 3,627 in philippines   4 years ago

one more notable company having its BPO in the Philippines. I wouldn't be surprised though, but I really did not know this. Thanks for sharing! :-)

Let me ask though, how's the service?


myLot reputation of 94/100. yuna15 (1148)   ranked 90 out of 3,627 in philippines  4 years ago

blush. When I worked for that company the PayPal account doesn't exist yet. I worked for them before but it's under the Dell account. I think most of you who responded thought I worked as a technical support for PayPal..

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2. myLot reputation of 90/100. alena824 (326)   ranked 474 out of 3,627 in philippines   4 years ago

Hi! I'm actually having problems with my Paypal account because they put it on limited status and have not lifted the limits even after I complied with their process. I just want to know how long it takes for them to lift the limits. Otherwise, I can't use my account for anything. I would appreciate any help. And thanks for this post.


myLot reputation of 94/100. yuna15 (1148)   ranked 90 out of 3,627 in philippines  4 years ago

They will lift the limits as soon as the month ends. Before they have a limit of 5 transactions now, they have a limit of $500 instead of a per transaction basis. You will see it in their FAQs thumbup


myLot reputation of 90/100. alena824 (326)   ranked 474 out of 3,627 in philippines  4 years ago

But Yuna that was in September yet. It is now the end of October and I still have not been advised that it has since been lifted. They never really responded to my several emails asking them how long the limt will be lifted. it's kind of frustrating because I can't use the account and I have some funds I want transfered.


myLot reputation of 94/100. yuna15 (1148)   ranked 90 out of 3,627 in philippines  4 years ago

Hmm interesting. PM me your PayPal e-mail I'll try to ask my friend if he could help. thumbup


myLot reputation of 93/100. julyteen (5377)   ranked 28 out of 3,627 in philippines  4 years ago

this happen to me before for about 4 months that i can't make any transactions from my paypal account because it was on limit. i submitted all necessary documents but still on limit. i wait for my EON card for the final verification. When my EON come, i am very excited to verify my account and hoping that my account limit will be lifted. Well, what amazed me was i can't still make any transaction. My patience for waiting was gone, so i send email to the support group explaining why it happened to my account. i already accomplished all necessary requirements but still the limit not lifted. After a day, support group replied my email and ask for apology. With that day i make transactions with my paypal account.

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3. myLot reputation of 92/100. dong1970 (1426)   ranked 33 out of 3,627 in philippines   4 years ago

Good to hear that info,hope you can help us for our paypal account(LOL)lollollol


myLot reputation of 94/100. yuna15 (1148)   ranked 90 out of 3,627 in philippines  4 years ago

As long as I'm able to contact my former teammates from there I can. happy

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4. myLot reputation of 98/100. sweetbabyjane (1286)   ranked 805 out of 3,627 in philippines   4 years ago

I was unaware of that. Thanks for the information on this.

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5. myLot reputation of 100/100. zeroflashx2 (1603)   ranked 723 out of 3,627 in philippines   4 years ago

Hey there! Yeah, I've heard of it as well. happy So, you've worked for them as a tech support rep. That's nice. I'm in the industry as well and I'm working for another big company. There are a lot of outsourced companies out there and it's scattered all over the world. Most of them are here though and some are really big companies that you'd probably don't expect. happy


myLot reputation of 94/100. yuna15 (1148)   ranked 90 out of 3,627 in philippines  4 years ago

Yup tech support rep for a dell account. But now I work for a different company as tech support rep as well. Thanks for the response! happy

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6. myLot reputation of 95/100. red_amethyst (2016)   ranked 29 out of 3,627 in philippines   4 years ago

wow this is interesting.
so when we have problems paypal is so accessible


myLot reputation of 94/100. yuna15 (1148)   ranked 90 out of 3,627 in philippines  4 years ago

Actually the toll free number is for the US but the center is just located in Libis. Good thing about it is that at least we know that Filipinos handle it. If you send an e-mail to them Filipinos answer it as well. I'm not too sure though if PayPal has other contact centers besides the Philippines.

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7. myLot reputation of 62/100. kayeshayne21 (3983)   4 years ago

wow! thats good to hear!

i am just waiting for my eon card release. hope i can get it next week so i can transfer my mylot payout from paypal soon.


myLot reputation of 94/100. yuna15 (1148)   ranked 90 out of 3,627 in philippines  4 years ago

How did you get your eon card by the way? I would probably get one to. It looks like it's much easier to transfer my earnings there. happy

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8. pepot1968 (42)   ranked 1,333 out of 3,627 in philippines   4 years ago

haven't heard of it. thanks for sharing.

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9. myLot reputation of 91/100. mimico (3232)   ranked 60 out of 3,627 in philippines   4 years ago

Wow really? I didn't know about this! I never called paypal to complain about anything but I've received an email before. No wonder the support is very efficient, it's based in the Philippines! yay! I wonder why it's a big secret though? Why can't this information be publicized when we all know that everyone else is outsourcing nowadays?


myLot reputation of 94/100. yuna15 (1148)   ranked 90 out of 3,627 in philippines  4 years ago

It's normal for companies not to disclose their role as outsource to their customers. For what reason I don't know. They don't even disclose it to applicants until they are hired.

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10. myLot reputation of 79/100. carinio98 (1545)   ranked 818 out of 3,627 in philippines   4 years ago

thats a good news if you ask me... it will be easy for us pinoys to verify our account to paypal now. hope it will be more good news to us online earners...thumbup


myLot reputation of 94/100. yuna15 (1148)   ranked 90 out of 3,627 in philippines  4 years ago

The disadvantage is though, the toll free numbers is only for Americans. I hope they also have toll free number for the Philippines. We can only contact them through e-mails.


myLot reputation of 79/100. carinio98 (1545)   ranked 818 out of 3,627 in philippines  4 years ago

its ok i usually email for any questions i dont call for help not if i know if the person i been talking to is pinoy and using our very own language i dont speak english fluently even here....

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