How Much Information Do You Need?
By pumpkinjam
@pumpkinjam (8876)
United Kingdom
November 8, 2008 3:29am CST
If someone is telling you something and it is your job to deal with it, whether professionally or personally, how much information would you need to be given in order to do what is necessary? Would it depend on the individual situation? Would you need every tiny little detail?
I ask this because, after having some trouble with something, I went to the person who is supposed to deal with their complaints, etc. Despite giving a detailed explanation of the situation, I was told they couldn't do anything because they didn't have enough information to take any action. I read through my own information just to check what was missing but I had definitely given the most detailed explanation I could possibly give and couldn't think of anything else they might have needed.
So anyway, is this just an excuse for people not to bother or is it that some people really don't understand things and/or need to know how many times you go to the toilet and the colour of your bedsheets to have any kind of clue what you are talking about?
2 responses
@nannacroc (4049)
•
8 Nov 08
It does depend on the situation but if I needed more information to do a job I would ask the relevant questions to gain the missing information. If you have not been told what information is needed you can't supply it. If the only reply you get is that there is not enough information then the person concerned doesn't seem to be bothered about doing the job. If however you have been given advice on what information is missing then they are trying to do the job properly.
I am guessing that it is and official body you are dealing with and they seem to do everything they can to avoid helping the people they were set up to help.
Ask what other information they need and see what reply you get.
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