Is this my responsiblity, to carry out as a guest?

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The refigerator in our room keeps getting frozen. The freezer tends to ice up very badly. It gets so iced up to the point that we are unable to open the freezer area on the fridge. So, this has happened twice since we have been at the motel. The first time, the maintenance man came and took it out and gave us another refigerator. Now, it has has happened again, and the second time, he told me that they can't just give me another refigerator because it keeps getting iced up. He told me that I will have to get me a cooler, and sit my food in, out of the refigerator. While doing this, I he would take my refigerator and put it on the outside to let it unthaw. He told me that I would have to get some towels to sit the fridge on while the ice is melting from the freezer. So, yesterday, the other guy came back within an hour and he told me that he was going to give me another refigerator. And it comes to find out that this refigerator appeared to be brand new. He took the Energy Guide sign off and some plastic. It smells and feels brand new from my observation. The maintenance man told me also that they can't give me another one, because the same thing will just keep happening like it did with all the other ones. So, if I get another one, the same thing will continue to happen and there was no need for me to have another one. So, as a guest, is it my responsibility is get towels and let the fridge sit outside and unthaw it outside? While all of my food is inside of the cooler? There was two guys present yesterday when I asked about the refigerator being swapped out. The other guy whom was nice came back and gave me another refigerator, while the other guy told me that they can't do that.. If I was home, I may unthaw it like that, but since I am a guest at this motel, I feel that it is the motel's responsiblity to furnish anything that I may need. The refigerator that I have now, has a knob where I can turn the temparture up to the point of my preference. So, that way, I can monitior how cool I want it to be. Doing this will avoid the freezer from getting too iced up. The other two refigerators did not have this knob on it. This is my third refigerator at this time. The other two seemed to get iced up very quickly without any knobs rotating the temparture on it. I was also wondering, since he told me to unthaw the refigerator outside, I wonder whom towels will I be using? I mean, I don't have any old ones of my own. And, I am pretty sure that the manager would not go for us using their good towels to sit the refigerator on to unthaw out. Is this maintenance guy sure of his job procedure? That seems unprofessional for a guest to carry out. it seems like this should be his job to do since I am a guest at this motel.