what they think about the customers?
By sinaj292
@sinaj292 (602)
India
September 2, 2010 1:52am CST
couple of days before i took one new prepaid sim card... i took that sim by using my friends proof...he was also with me at that time... I received one call very next day and he told me that they are calling to confirm the address . first he asked me about the name .. i told the name.. then he asked me to tell the address.... am not aware of my friend's address.. and answered him that am not able to tell the address now ...... at that time he asked why didn't you take the sim with your proof....i shouted him.... who is he to ask that question to me..... then i asked him that is their any number to inform them....he told that there is no such provision... he is told me that we have to gave the information when they are calling.....
they will call us for three times only ..... then they will restrict our call.... i don't think that it is fair to do with a customer..... there must be some thing to inform them..... with our any hesitation they are doing their things..... then we have to go to that old dealer and should produce that old proof again to reactivate our number..... what you think?????
I think this is unfair......... what about you....... Is there no platform for the customers?
2 responses
@galileo2008 (1168)
• Philippines
25 Sep 11
I currently work in a customer service industry and I should say customers are, not most of the time, right. There are quite a handful of customers who are really abusive with their rights that they seem to forget that they cannot always get what they want. Each company has their own limitations and customers should also understand that what they want to happen (such as getting a huge amount of refund, a service that's not always being offered by some companies, etc.) will not be offered to them always.
However, since I am also a customer in some ways, I also feel like some customer service representatives are not doing the right way: I, sometimes, get poor service; rude staff; representatives from some companies who don't say "sorry" when they make mistakes, and for me, that's really wrong.
In conclusion, I think that we must learn to respect each other, whether you're a customer or a staff, know our boundaries and limitations, and just do what we have to do.
@trruk1 (1028)
• United States
2 Sep 10
All this trouble for a prepaid SIM card? That does not sound right at all. The whole point of prepaid is you have already bought the minutes. There should be no questions at all.
