If you don't like it write!/ if you Do like it write!

I've complained to quite a few companies throughout my lifetime but what impresses me about your post is that you wrote to thank someone instead of complain. Good for you and great example to set! I'm going to do the same thing in the future because I think it's just as important to let those in charge know when they do things right as when they do things wrong. Annie

A few years ago, I wrote a couple of complaint letters that got me results too. One was to a car dealership company that didn't want to return my deposit after I changed my mind about a car, and the other was to wireless company that also didn't want to return my deposit for the celphone after my contract expired. At both cases I wrote to the president of the companies which would explain a favorable and quick result.

Makes perfect sense, but I don't often do that. If I like a place, I go there, if I don't I don't. But I rarely communicate about it.

Hi behen That is so very interesting to know that the people at the US take so much note of the Customer Feedback. Here in India, first they will never know that they got email and even if they did, who cares... there would be a plenty of other things at hand that need their attention... so who bothers about Customers and Feedbacks. My experience tells me that some of the newer generation of small business houses do give importance to their customer feedbacks and emails and only up to the point of their benefit. I remember last year, when my daily newspaper modified its design and looks and became more money oriented(with plenty of spaces for Adverts) I had emailed the editor stating that after about 40 years of our family subscription with them, I find them becoming more about money and less about their readers as they decreased the Font Sizes and even I had problems reading the content - think about the older people too. But neither that letter was published not responded and I know, no one likes the negatives pointed out. Bad world.

Some big companies, welcomes complaint because it is for them an avenue for improvement of their product. A complaint aired but not formally written could really go unattended by some companies. It's like that in an office, where your grievances will not be addressed properly if you have them aired verbally. But once it was through writing and addressed to at least 3 of top management, it would surely be given attention by anyone of the 3 so that it will not be blown out of proportion.

Yes I would email or contact a company about a product. Here is a for instance, Years ago me and my brother were eating lunch and he opened a can of Coke, he said it smelled and tasted funny. My Mother, called the company, they told her to leave the can untouched. They mailed a canister for her to put the can inside and send it back to them for testing. About a week later, she received coupons for every product Coca Cola makes, including, 7UP, Minute Maid Orange Juice, Tetley Tea, etc... I thought that was nice for Coca Cola to do that.

I've done so many times for things I liked, and things I didn't. I've gotten many responses over the years.

I never have and never will write a standerd letter. I don't see the point to writing to any company to complain or thank them! I have through e-mail,though! Gottan some responses back. Mostly to complain for lousey service at som places I shop!

I do that several times. The saying that the customer is always right may have been constructed because of this principle that in order to stay in business, business owners must learn to listen to constructive criticisms from those who patronize their products if they want to improve on their services.