call center metrics

Tagged Discussions

Customer Satisfaction as a part of your METRICS, is it really needed?

aaronfyzeon @aaronfyzeon (1919) • Philippines 7 Aug 10

We all work here in this kind of job to serve the customers. We do have different kinds of metrics used by different companies in a call center that measures how good we are. whether to be regularized or to be promoted. Or even...

call center metrics

customer satisfaction as a major goal

measuring how good you are

6 responses