tech support

Tagged Discussions

Primo @programmerprimo (174) • United States 4 Jun 25

Had a customer contact me to let me know that her office is changing internet providers, and wanted to know if our phones run off voip. She stated I don't believe your older model phones were voip, but I am not sure about your...

4 responses •

5 people

Chat Runs On Fairy Dust

Primo @programmerprimo (174) • United States 3 Jun 25

A customer in Florida affected by Hurricane Ian contacted me asking for help recording a greeting for voicemail. We don't record those greetings for offices and require that they do the recording themselves as it's not a service...

1 response •

3 people

Toll Free Numbers Are Special, Just Like You

Primo @programmerprimo (174) • United States 31 May 25

Customer wanted us to get a new toll free number for their office, and we were discussing how she wanted it set up. She seemed very confused on how this number would operate in comparison to the non toll free ones on their...

2 responses •

2 people

Moving Pieces

Primo @programmerprimo (174) • United States 26 May 25

ustomer chats in stating her cordless phone is searching for base, a common problem when the handset is not registered. I asked what is the status of the lights on the base. One light indicates if there is a handset registered,...

3 responses •

2 people

Arms across America

Primo @programmerprimo (174) • United States 25 May 25

Had a chat come in with a customer needing help with plugging their VOIP phone into the router. I really wanted to ask her, how am I supposed to help you do that over the internet? Stretch my arms across America? Drive to your...

3 responses •

3 people

Reset His Brain

Primo @programmerprimo (174) • United States 16 May 25

I was chatting with a customer as a freelance tech support agent who forgot the password to Apple ID and got his Macbook into activation lock. He forgot his Apple ID so I had to help him remember what that was. He offered to...

3 responses •

3 people

Access Granted

Primo @programmerprimo (174) • United States 16 May 25

I was trying to get remoted into a customer's Mac computer so I can get a network audit setup so we can determine why her voip phones are having terrible call quality. This is indicative of packet loss, latency, or low internet...

2 responses •

2 people

How I saved my friends hard drive

Primo @programmerprimo (174) • United States 16 May 25

Last March my friend accidentally dropped her laptop off of the bed causing it to land on books and thus rendering the screen useless. She wanted to just toss it but I told her to keep it so I can use it for parts. I eventually...

1 response •

1 person

Just call me tech support

DW Davis @DWDavis (25797) • United States 28 Jul 23

Or, on second thought, don't. Wireless printers are a great thing right up until the moment they're not. That moment came this morning when K tried to print a report for work (she's remote today) and the printer in her office...

7 responses •

8 people

Waiting for Call Backs, Not Jumping for Joy

Heather Echola @GardenGerty (169406) • United States 18 Sep 19

I arrived home to find that "yes" the internet connection had been moved. "No, I did not have a new router/modem combination, and none of the set up was done on our computers. I called customer service. I did not yell, scream or...

september 2019

tech support

disappoint

9 responses •

11 people

How Do I Switch My Bluedio T7 Bluetooth Headphones Back To English?

danishcanadian @danishcanadian (28954) • Canada 9 Sep 19

In search of a relatively inexpensive pair of large Bluetooth over-ear headphones, I went on Amazon and ordered a pair of Bluedio T7 Bluetooth headphones. They're wonderful! They're comfortable, they keep a charge, they sound...

1 response •

1 person

Peace at Last after a Stressful Day

Barbara Radisavlejvic @bagarad (14283) • Paso Robles, California 14 Mar 18

Yesterday I was too tired to finish scheduling bill payments online for our credit cards at Chase. I'd had some problems with their interface and wanted to wait until today to face it again. I have always used this site with...

5 responses •

5 people

My Main Site Was Attacked

Barbara Radisavlejvic @bagarad (14283) • Paso Robles, California 18 Mar 17

I've been in a fog fighting technical issues for the past three days. At 1:30 Friday morning I was trying to save a post on my most profitable blogging site. Instead I got a message saying that my site was inaccessible due to CPU...

11 responses •

10 people

I Am Not Amused

celticeagle @celticeagle (189793) • Boise, Idaho 6 May 16

So, many of you know the problem I had with my computer. Two days ago I spent about five hours on the phone with tech support doing a clean up on my computer. Today the tech called to see how my computer was running. I told him...

windows 10

tech support

chrome

16 responses •

13 people

Remote Support Services

itsupportdesk @itsupportdesk (4) • Bangalore, India 1 Jul 14

Why you have to wait for a technician come to your place to fix & solve your computer issues? With our remote Desktop support service, we are able to solve your computer issues easily no matter where you are (provided that you...

Thinking of buying HP computers?

faithless123 @faithless123 (2) • United States 29 Oct 12

Hewlett Packard, run by 2010 Republican California gubernatorial candidate Meg Whitman, charges competitive prices on their products and extended warranty plans. But the money you invest in a computer pays for your tech support as...

1 response •

1 person

Can you help me figure out what is going on with my Firefox Browser?

aireanna18 @aireanna18 (1914) • United States 29 Oct 12

Friends and fellow myLot members, I needs some help fixing my internet browser. Firefox, my favorite internet browser, has been acting up. I have tried reinstalling it, and clearing the browser's history; though, it has helped...

10 responses •

3 people

What do I do now?

celticeagle @celticeagle (189793) • Boise, Idaho 5 May 11

I have a refurbished Dell computer. I had problems with the original Dell that I had so they sent me a refurbished one. It worked for about a week and they had to send out a tech to replace the HD. It worked very well from then...

dell

norton

tech support

13 responses •

3 people

I need Help with my Windows 7

hazeljoymilloria @hazeljoymilloria (44) • Philippines 20 Mar 11

hi guys! my windows7 isn't genuine and it has already expired. now, i can no longer change my desktop background and it always pops out notifications to get a genuine one. can you help me on how to fix it easily and with out...

tech support

4 responses

Home business?

daweefolk @daweefolk (26) • United States 6 Jan 11

I'm what most people would probably call an advanced computer user. My family and friends almost all come to me for any computer problems- i was on the phone for three hours assisting my sister-in-law fix her new computer last...

computers

home business

tech support

4 responses