I got an answer from the head office of the Pharmacy I was upset with
By winterose
@winterose (39887)
Canada
April 18, 2008 3:54pm CST
I got an email answer from the head office of the pharmacy and I am posting what they wrote here, minus any names.
Dear Mrs. XXXXX:
We have read your message and we truly regret the problems that you have
experienced upon the delivery of your medications and with the personnel of this pharmacy. Thank you for providing us your phone number.
We are forwarding immediately your complaint to one of the pharmacist store owner concerned, Mr. XXXX as well as to the human resources advisor, Mr. XXXXX. Mr. XXXX will call you back and introduce himself when he will call.
Thank you for having taken the time to write to us and we sincerely hope
that this situation will be corrected to your satisfaction.
XXXXXXX
Service à la clientèle/Customer Service
I did speak to the store owner who was very nice and addressed my issues and thanked me for bringing it to his attention.
I was happy with his concern and I think he will address the problem efficiently.
So I wrote this back to head office
Commentaires (PJC)
Thank you for your prompt response in this matter.
I did speak with Mr. XXXXX, and I have confidence that this situation will be handled in a professional
manner.
One suggestion to consider, is call monitoring at least for the front desk staff, and customer service training.
Thank you once again,
XXXXX
5 people like this
11 responses
@tyc415 (5706)
• United States
18 Apr 08
I am so glad to hear that someone in charge is listening to you and getting someting done hopefully. It does sound like they need to do something about their customer service, places need to remember that they need to keep their customers happy, it is us who keep their doors open.
2 people like this
@winterose (39887)
• Canada
21 Apr 08
Yes the owner called me directly and thanked my for bringing it to his attention, this is a major chain, they don't like bad publicity.
@itsmepinky (1300)
• India
18 Apr 08
I am glad that you received a prompt reply from them and i am happy that things will straighten out very soon for you. Hope u get your medicines on time and stay on good terms with the people in the pharmacy store.
~pinks~
2 people like this
@winterose (39887)
• Canada
21 Apr 08
oh the owner of the store thanked me for bringing it to his attention.
@stephcjh (38473)
• United States
31 May 08
WEll, I'm glad that they got back with, whether or not they do anything about it or not. I know alot of people say they will handle the situation, but they only have enough concern to contact you and apologise. That is what I have experienced. They tend to do nothing else about it, but I have been so thankful that they cared enough to even call me to apologise to me for what happened. I hope they take care of the situation for you.
1 person likes this
@winterose (39887)
• Canada
1 Jun 08
It seems to be okay so far, the guy waited at the door yesterday until I could get up.
@luvstochat (6907)
• United States
18 Apr 08
Glad to hear that the head office and the manager of the store addressed your problem. Hopefully they will speak to the employee that was so downright rude to you and give her the right disciplinary action. I think there calls should be montiroed too what a great suggestion to make sure they are giving good customer service.
2 people like this
@winterose (39887)
• Canada
21 Apr 08
Yes the store owner called me personally as it says in the letter and he assured me that he would see to it that disciplinary action will be taken and he thanked me for bringing it to his attention.
@gemini_rose (16264)
•
18 Apr 08
That is good then, lets hope that they sort this out for you once and for all, it is very bad of them to have treated you this way in the first place. I love the suggestion to consider, I think you did the right thing there, customer service staff and front desk staff do sometimes seem to lack the ability to be nice, and sometimes as soon as you talk to them they seem to rub me up the wrong way and I am instantly irritated by their attitudes. It is sometimes like they cannot be bothered to listen or help.
2 people like this
@winterose (39887)
• Canada
21 Apr 08
yes the owner of the story called and it will be taken care of, he liked the call monitoring as well.
@gabs8513 (48686)
• United Kingdom
20 Apr 08
I am so glad that they did not ignore the Matter and responded straight back that is wonderful and I am happy that they will look into the Matter and resolve it
Well done Sweetie for standing your Ground and not letting it lie
@GardenGerty (157907)
• United States
19 Apr 08
It is great that you got such a quick response, and that someone is taking you seriously. In this highly competitive time, customer service may make the entire difference in profit and loss.
@winterose (39887)
• Canada
21 Apr 08
you are right, and Yes the owner called me directly and thanked my for bringing it to his attention, this is a major chain, they don't like bad publicity.
@Shaun72 (15959)
• Palatka, Florida
19 Apr 08
I need to call in a complaint about my pharmacy. Or my town's Super Walmart. If you don't pick up the medications with-in 10 days then they through them out. That makes me so mad. As a matter of fact after I get the last refills with the medications I am taking now I am finished with them. I thought it was againt the law for them to do something like this but in my town it is happening.
1 person likes this
@winterose (39887)
• Canada
21 Apr 08
that does sound strange, yes you should complain and stick up for your rights.
@sunshinelady (7609)
• United States
19 Apr 08
I am glad that it appears that your situation with the pharmacy will be taken care of. You handled it the way it should have been handled. It seems the higher ups did not know that they had people like this working for their company. But as you pointed out to them they need to train their personnel in the proper way to interact with customers. 
1 person likes this
@Remando (175)
•
19 Apr 08
That's great that you got an acceptable response, I hope the rude person involved is delt with properly, she obviously needs some cutomer service training so that's a great piece of advice. Thanks for the update.
I think it makes all the difference just to hear an 'I'm sorry', so fingers crossed you will get at least that.
Have a great day :)
@winterose (39887)
• Canada
21 Apr 08
yes the i'm sorry does make all the difference in the world that is for sure.
