If you want conflicting information ask the experts

I'd be inclined to believe the engineers as he will have more experience with the machines and how they work. The salesman probably does not have much technical knowledge about the boiler. He is also probably paid according to the number of sales he makes, so will say pretty much anything to get you to spend your money with them. If the engineer says the boiler is safe then it's most likely safe.

Well - the salesman probably wants to make a sale - but the engineer would know his old boilers! It's a bit of a hard one. If a new one would be more efficient, it might save you money in the long run and do a better job heating the place - on the other hand, if it ain't broke, why fix it! (Ask the missus ...)

I would be inclined to believe the engineer. The salesman obviously makes more money if he makes a sale, it probably makes little difference to the engineer. Who had the best qualifications for judging if the boiler needed replacing? I don't think it would have been the salesman.

The engineer - he's the one with with hands on experience and should know whether your boiler is ok or not. The salesman is just that, a 'sales' man not the 'hands on' guy who knows the ins and outs of a boiler. I would go with the engineer.

Go with the engineer - he's not trying to get a commission outta a sale!

Hi P1kef1sh, I would most certainly go with the engineers advice, he is the one who works with them all the time and knows whether they are safe or not, it is his career on the line if he says something is safe and it is not. The salesmana is probably on commission and needs to meet a sales target so has given you the talk to encourage you to upgrade to a nwer model. Thats my opinion any way but I am not a salesman or an engineer so an unbiased one I guess even though not qualified LOL. Ellie :D

Well, they sure don't make things like they used to..So maybe one is wanting you to get another one so that you will have to have it serviced more often. And since he is a saleman it is his job to try to sell stuff to people whether they need it or not. I figure he is just maybe after the commission he might get for selling you another one.I would actually try to get another opinion of a gas engineer(not a salesman) so that you would have a two against one racial.

I would go with the engineer. this guy knows what he is talking about. he knows about boilers and how they work and how long they last. the salesman just wants to make money off of you getting a new one. and from what i understand they can be very costly! go with the man who builds and takes care of boilers. let the salesman make his money some place else

I am agree, ask the experts. but will the expert's refer able solve this "dispute" except only recommendations ?

I would go with the egineer.. Becuase they work on the systems and they fix and repair them and know the problems more than a sales person would .. Remember most sales people get a commission when they actually sale a unit and he may be playing on your fears of the system being unsafe.. If you truly want an opion non biased go to a different company and get an egineer to look at it or a repair man.. Not some sales person who might just want you to up their sales and commission.

If the engineer is from a legitimate company then he is corgi registered. He would not tell you that the boiler is ok unless it was as an error like of that sort would jeopardize his corgi registration and therefore his job. The salesman is just that a salesman and makes his living by selling things so he may not tell you out and out lies (well he might I suppose) but he will put a slant on things that are likely to make a sale. Stick with the registered expert.

easy differential here.. the SALESMAN says you need to buy a new one.. the ENGINEER says the one you have is fine. is this really very hard to figger out?

A right old predicament I call that one!Hi Piky!.well if it were unsafe the gas engineer would have had to condemn it by law,so impresuming its not condemned,and one of the major sadnesses is that if you had been in reciept of certain benefits then the boiler would have had to have been replaced for you at no cost to yourselves.I know this because a friends hubby has Parkinsons,and he is on a DLA allowance and he has recently had his boiler changed on the house..or the government lol..but no the conflictinfg opinions are very dificult to cope with,you are right!and maybe they should form some sort of coalition,and come to a clear cut decision lol..

engineer i work with salesman and mechanics so i'm a pretty good judge for this one. Realistically your boiler may not be as efficient as some of those on the market now but it's likely to last about another 3 years. Salesmen are meant to sell you everything they possibly can with the focus likely being on efficiency and engineers are supposed to maintain it for as long as they possibly can. Each will focus on their own department and targets etc. So i would realistically go in the middle as i stated above. If you still feel unsure and a bit bothered by the uncertainty you are completely entitled to ring the company and ask for a second opinion. If they become difficult explain the situation and that it isn't a wise idea to be giving customers contradicting advice it make them look unprofessional.

I would probably believe the engineer for the following reasons:1. Engineers are better trained in their art than salesmen 2. The engineer is far more likely than a salesman to know whether or not a gas boiler is safe or not. 3. The engineer will get paid either way, the salesman will get commission if he sells you a new boiler. 4. Never believe a salesman.

I would tend to go with the engineer. The salesman is probably trying to get a commission.

Oh! I think you should believe the gas engineer. I guess the gas salesman just want to make sales thats why he is criticizing your boiler.

Hiya P1ke..well as you already know thats why they call him a salesman..everything that comes out of their mouth is usually to make a great sale for the company not to help you, so i would believe/trust the engineer and hang on for a bit longer..unless you have the money to burn..then come to Texas and waste it here..lol.. huggs

The salesman wants to make a sale. The engineer wants to fix your stuff. He has no desire to sell you horse dung about how long your heater will last, but he does have an understanding of how to fix them and it might not seem like a big deal to him. So, you have two perspectives and two countering points of view. In general, I would find the engineer to have less of a personal bias than the sales person and I don't think most salespeople really know their head from a hole in the ground. They say what they want to say to sell you something and get commission.

I'd go with the engineer. His pay check does not depend on you buying a new heater from him. If you are still undecided, check with the gas company.