What Happened to Quality Control
By marcyaz
@Marcyaz (35316)
United States
November 6, 2015 2:50pm CST
Since people are constantly hunting for the best deal, companies are cutting corners to keep their prices competitive with other companies.
Foreign manufacturing in underdeveloped countries is quantity over quality.
Customers/buyers are the Quality Control now.
It's easier and way cheaper for a company to pay for a shipping label on a defective product than it is to pay an entire department full-time to double-check everything.
Yeah but then they also want the customer to pay for the shipping back to them.
There is no consistancy as you buy a pair of pants at lets say JC Pennys and in one month they rip out and yet you have the same pair from there that is two years old and it is just like new.
Companies need to go back to the old Quality Control Procedures to keep the customers happy.
13 people like this
14 responses
@celticeagle (189820)
• Boise, Idaho
7 Nov 15
Have to start buying from that guy I saw on the news recently who is doing a line of clothing he guarantees for live. Quality control went out the window years ago. Make it as cheaply as you can, sell it for top dollar and have the worst and cheapest customer service possible. That is what I see as the average company today. If 30% of all companies try to do quality work anymore its a good day. Look at Ford. What an embarrassment to the American car manufacturer. And VW now. I could go on and on.
1 person likes this
@celticeagle (189820)
• Boise, Idaho
7 Nov 15
@Marcyaz ...It's sad. And I used to work in customer service. Started back when it meant something to do a good job. So I hate having to go through CS because they are usually idiots. Like I said, I could go on and on.
1 person likes this
@Marcyaz (35316)
• United States
7 Nov 15
@celticeagle
Oh I do know what you mean about Customer Service in some companies it is like they hire people who don't have a clue about anything to do with their product or they read off a paper and it doesn't even apply to what you have been talking about.
1 person likes this
@Asylum (47893)
• Manchester, England
6 Nov 15
Regrettably there is a lot of truth in this and many companies are now adopting exactly that process, which is financially beneficial to them but of no value to the customer. If you a friend or child a Christmas present, the exchange for a new one has little value in January.
1 person likes this
@crazyhorseladycx (39503)
• United States
9 Nov 15
they'll not do such 's society's a whole's been well trained that we need new schtuff constant 'n 're a throw 'way bunch 'f folks. fer myself? i raise total heck when i wind up with somethin' 'f poor quality. there's no such monkey 's quality, they only look't their bottom line...which is mainly in offshore 'ccounts so they aint gotta pay taxes'n it.
1 person likes this
@Marcyaz (35316)
• United States
8 Nov 15
it is true if you buy cheap that is what you get is cheap. Look at the inferior clothes you buy at Walmart they sure don't hold up good whereas if you go to a better store and pay a little more the clothing generally holds up better depending on what country makes the clothing.
1 person likes this
@marguicha (230334)
• Chile
8 Nov 15
I wholly I agree with you. And while it is true that many garments can reach the hands of more people, you don´t know anymore which brand will mean that you are buying something of a good quality.
@spleendingo1 (799)
• Grand Haven, Michigan
7 Nov 15
It's hard enough to get people to wash their hands after using the bathroom. By "people" I mean "me" though lol 
@garymarsh6 (23978)
• United Kingdom
7 Nov 15
We are lucky in the UK with some goods as they are covered by the sale of goods act that merchandise has to be of reasonable quality and fit for purpose!
1 person likes this
@just4him (323168)
• Green Bay, Wisconsin
7 Nov 15
I agree, it's all about greed and not about the product anymore .
