I am about to do something stupid....
@AbbyGreenhill (45490)
United States
November 12, 2015 8:01am CST
I know, that could mean a zillion things right?! In this case I am going to call Direct TV and complain. Since we had the old (perfectly fine) receiver boxes changed out for the new ($15 extra a month) boxes installed we hate what has happened.
* No more 'autotune' - we loved that feature. If I wanted to 'remember' to watch a certain program on a certain day I just hit autotune. Now I have to remember (Ha) or write it down on a piece of paper. Auto record has replaced it.
* It takes at least two minutes for the TV and Satellite to come on each time you turn the set on. It was always a little slow, but this is really slow.
* When you changes channels it is also very slow.
* More than before many channels have the problem of voice and picture out of sync.
* Our 'local' channels (NBC, ABC, CBS) are not coming in correctly.
We have put up with this for a few weeks now and since we are inside more we are noticing things more. I plan on calling Direct TV to:
* Complain
* Tell them we want the old receivers back, or
* Remove the $15 charge - (sure, like that will happen!)
I know this call won't be pleasant, so I might be acting stupid just trying it!
8 people like this
9 responses
@Castlerock34 (2255)
• Minneapolis, Minnesota
12 Nov 15
Its a love hate relationship when I have to call into complain. Sometimes I enjoy calling in and practicing my debating skills and most of the time I hate it because I get so mad my blood boils. Direct TV is the worst they are a bunch of morns and that is the worst company to get cable from. Good luck ;-)
2 people like this
@AbbyGreenhill (45490)
• United States
12 Nov 15
I actually have had very good luck with them for 20 years. And when I complain I always get something 'free' - which I did today.
@Castlerock34 (2255)
• Minneapolis, Minnesota
12 Nov 15
@AbbyGreenhill That is awesome. It is rare to come across a person like you that is happy with them and has luck getting free stuff when they screw up. Go you..yeah :-)
1 person likes this
@AbbyGreenhill (45490)
• United States
12 Nov 15
@Castlerock34 I won't be switching back to the old receivers. but she gave us Showtime for free for 4 months.
1 person likes this
@AbbyGreenhill (45490)
• United States
12 Nov 15
I complained and found out how much it would cost to revert back to the old receivers...$200 plus shipping ....I'll learn to deal with slow!
@Rosekitty (19368)
• San Marcos, Texas
13 Nov 15
It is a shame we have to pay for tv service now when it was all fine and dandy many years ago..My daughter had Direct and got fed up and canceled it and left FB.she just uses her phone as a phone now..hahaha
@Rosekitty (19368)
• San Marcos, Texas
13 Nov 15
@AbbyGreenhill wow..you go Abby!!..glad you got it fixed and some compensation to boot..i always ask cause you will be surprised what freebies they do give, my kids say don't bother..i do bother cause we shouldn't have to put up with paying for lousy stuff..
1 person likes this
@AbbyGreenhill (45490)
• United States
13 Nov 15
@Rosekitty We have to bother, we can't let anyone walk over us!
1 person likes this
@AbbyGreenhill (45490)
• United States
13 Nov 15
I got satisfaction by blowing off steam and they did 'fix' the local channels and I did get 4 free months of Showtime...
1 person likes this
@AbbyGreenhill (45490)
• United States
12 Nov 15
What did you think it was? Years ago - the old day - we didn't have that problem then they started adding new features and now it all takes longer. I wish we had cable in our area I would switch in a heart beat.
1 person likes this
@AbbyGreenhill (45490)
• United States
12 Nov 15
I won't be downgrading - that would cost over $250...you have to pay for the equipment plus delivery plus installation.
1 person likes this
@AbbyGreenhill (45490)
• United States
12 Nov 15
@Missmwngi Thanks....next time I won't upgrade to begin with!
1 person likes this
@NeldaHoxie (1381)
• United States
13 Nov 15
I hate it when companies fix things that aren't broken. Good luck with your mission.
@Jessicalynnt (50523)
• Centralia, Missouri
13 Nov 15
hm, I dont know their stuff very well, but I want to record a show i just hit record once to get that one show, or record twice to set a series recording. I know the boxes need left on, tv off sure, but if you turn the box off it takes forever to load. and it sounds like you need a TC because you have some kind of signal issue. bad install or something.
@Missmwngi (12915)
• Nairobi, Kenya
12 Nov 15
Well it seems it has more problems than the old,he or she might listen to you
@ThankyouLord (698)
• St. Petersburg, Florida
12 Nov 15
You make me glad I don't have a television to deal with. Many programs are available online.
