I have just realised that my router has not arrived

@Asylum (47893)
Manchester, England
November 17, 2015 10:50am CST
Last month I was asked by my ISP to take a new contract for my internet access, which I accepted. My previous contract expired about 11 years ago and I have simply continued paying the monthly fee, so the 2 year agreement was academic to me and they reduced my fees as well. During the course of the conversation I was also offered a new router for just £6.99 for signing up. My current router is fine, but at that price it seemed worth having because a spare router will be convenient. It has just occurred to me that I have heard nothing since that date, despite my payment being adjusted and the new contract in operation. The £6.99 was paid for with my Debit card, with the payment being taken from my bank account on 21st October. I am in no particular hurry because the router is not going to be used immediately, but it seems odd that nothing has yet been mentioned. It looks as though it would be advisable for me to telephone them tomorrow to find out what is happening.
9 people like this
7 responses
amnabas
@amnabas (14877)
• Karachi, Pakistan
17 Nov 15
I hope you get the router early.
2 people like this
Koalemos
@Asylum (47893)
• Manchester, England
17 Nov 15
It will certainly not be early since it was paid for 4 weeks ago. Of course the timing is not important to me, but I do need to confirm that it has not been overlooked.
1 person likes this
RasmaSandra
@RasmaSandra (98033)
• Daytona Beach, Florida
17 Nov 15
@Asylum hope the router finally comes and yes, get in touch with them.
2 people like this
marcyaz
@Marcyaz (35316)
• United States
17 Nov 15
@Asylum Right as it could be someone messed up the order and it was never put in.
Val
@valmnz (17095)
• New Zealand
17 Nov 15
I'm sure a phone call or an e-mail will have it on your doorstep within a couple of days
1 person likes this
Koalemos
@Asylum (47893)
• Manchester, England
17 Nov 15
All I really require is assurance that it has not simply been overlooked.
2 people like this
Val
@valmnz (17095)
• New Zealand
17 Nov 15
@Asylum they probably had so many take up the order they have to wait for new stock to arrive.
1 person likes this
Koalemos
@Asylum (47893)
• Manchester, England
17 Nov 15
@valmnz Quite possibly, but in such a case I should have been notified before now as a matter of routine.
1 person likes this
marcyaz
@Marcyaz (35316)
• United States
17 Nov 15
If you still have received it I would definitely call about it and ask when you can expect it since you have paid for it and the money was taken out of your account.
Koalemos
@Asylum (47893)
• Manchester, England
18 Nov 15
It is a good job that I made this post because I had forgotten again until reading a few comments here this morning.
1 person likes this
Koalemos
@Asylum (47893)
• Manchester, England
18 Nov 15
@Marcyaz Yes it was because I now for certain that the router is organised and shall be delivered in due course.
1 person likes this
marcyaz
@Marcyaz (35316)
• United States
18 Nov 15
@Asylum Well it is a good thing that you checked than so you could check on the router.
AnjaP
@Rollo1 (16676)
• Boston, Massachusetts
17 Nov 15
I would call, especially if you've paid for it. Usually those things go out right away.
1 person likes this
Koalemos
@Asylum (47893)
• Manchester, England
17 Nov 15
It should certainly have arrived by now because it has been 4 weeks so far.
marcyaz
@Marcyaz (35316)
• United States
17 Nov 15
I am surprised you haven't received it by now.
Anna
@LadyDuck (502573)
• Italy
18 Nov 15
I think it's better than you call them and ask, this sounds fishy.
Koalemos
@Asylum (47893)
• Manchester, England
18 Nov 15
I finally managed to make contact and the order was on the system but not activated, which has now been corrected.
1 person likes this
Koalemos
@Asylum (47893)
• Manchester, England
18 Nov 15
@LadyDuck I received a router when I first joined Plus Net back in 2002, but since then I have bought a couple of new routers myself. My current one is several years old, but is a good model and is 802.11n, so I certainly do not need a new one. Of course at £6.99 it is worth having for future use.
1 person likes this
Anna
@LadyDuck (502573)
• Italy
18 Nov 15
@Asylum Now you should receive the new router. Our router is 5 year old, it's a ZyXEL, it's a good router and we had it free, when they increased the Internet speed. Las month, our provided proposed to change our router for around 20$. I asked which brand the new one? And the reply was Pirelli (???!!!) We refused the offer.
Janet Anderson
@Auntylou (4262)
• Oxford, England
17 Nov 15
Good thinking batman!
1 person likes this
Koalemos
@Asylum (47893)
• Manchester, England
17 Nov 15
I have been accused of most things during my life, but good thinking is not one of them.
1 person likes this
Judy Evans
@JudyEv (382240)
• Rockingham, Australia
18 Nov 15
There might be dozens like you that forget about the small amount and don't get back to them.
Koalemos
@Asylum (47893)
• Manchester, England
18 Nov 15
This is quite possible, but I will certainly not just ignore this. Like most people, if I received a bill that was £10 higher then it would not bother me, because losing less than that in this manner would annoy me.
1 person likes this