Mess with me and I'll cancel my booking

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I'm not an ultra-demanding hotel guest. So long as the place is clean and quiet and the bed is comfy, the rest doesn't matter too much. But what I hate is getting ripped off. This morning at check-out, the young trainee told me how much my bill came to and the alarm bells in my head rang. I mentally knocked off the cost of my dinner and concluded that the room rate must be wrong. I challenged her and then pulled up the confirmation on my phone. She looked embarrassed and headed off into the back room with my phone to speak with a mystery person who didn't have the manners to come out and talk to me. The difference - 18 euros - was my breakfast. I told her that all our corporate hotel rates INCLUDE breakfast. She looked completely disinterested and it was clear that nobody was going to do anything. I then walked half an hour in icy rain to get to the office, fuming all the way. Had she knocked off the breakfast, I might have taken a taxi, but I was in the mood for martyrdom. At the office I confirmed with the secretary that the rate should include breakfast. She rang them to challenge it and was told that the hotel had been 'full' and the rate wasn't available. Yeah - right! I've never seen the place more empty. And so I voted with my feet. I sent them a mail telling them I wasn't impressed and that I'd cancelled my booking for next week. If I'd known that they'd charge for breakfast, I'd have taken the number 3 hotel on our list instead of them and it would have been the same price. I cancelled it and booked the place next door to the office (which hadn't been available when I checked last week). It's two minutes max and even if it rains horizontally I won't get as soaked as I did today. As Arnold Schwarzenegger might have said "I WON'T be back"