"Sorry, we missed you" from USPS.

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Have you ever received unexpected "Sorry, we missed you" notices from USPS, FedEx or UPS? My boyfriend received a notice from USPS saying there are 2 certified mails for his address with his last name but the paper didn't note the first name and to pick it up after a certain date/time. We weren't expecting any mail and since his last name is very common we weren't sure if they had the correct address. Today, we stopped by our local postal office and both certified mails didn't belong to us. We asked the clerk to send it back to sender. However, my vent is of the rude manager "again" at this location. 1. I was in line and the man ahead was being helped. At the counter there was a stool, so the man sat down. Then the manager taps the man and goes, my chair. The man got back up. Why is her office on the side of where customers stand? It makes no sense. It is smack in the middle of the way walk. 2. Overhearing the manager talk on the phone because a customer's po box was closed, but now they have an important mail so the manager has to call the current owner saying, please meet up with the person so they can get the mail. And, the customer who was waiting for the manager said thank you, but when will the person contact me? The manager goes well I didn't ask that, just wait for a call. 3. When I was telling the clerk, we just want to see the first name as my boyfriend's last name, "Tran" is common. The manager laughed and repeated, ha. Tran. Totally rude and unprofessional of this lady. She has an attitude and clearly does not like her job. I have dealt with her on numerous occasions in the past.