Okay Jose! You Were Wrong!

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So I always call in to the free ride here for my daughter and grandson to get to their meds appts. I used to drive them and was reimbursed but I quit driving two springs ago and so I call in and set up transportation for them. This time my daughter has the annual reset up at the medical facility that they have to do each year so Medicaid continues to pay for their meds. I spoke to a young man named Jose. He set it up rather quickly and said that a bus pass would be sent out since the place she is going to is in a bus route and is under 5 miles away. I questioned it and told him I have been doing this for several years. He assured me he was doing it the right way and that others were in a hurry and didn't check the mileage. I said okay. Got off the phone and checked Google map to see how far it showed. It is 3.7 miles. I called back to make sure. I have learned over the years that things can change, no matter what you are dealing with, just by speaking to another representative. I got a older lady named Tracy this time and explained my situation. She checked and told me that actually Jose had been wrong. Due to the fact that the distance to the bus stop is more than 3/4 of a mile to and from that she can get a taxi. Whoa! And, she also told me that Josh will go in a taxi with no problem until he is 16. It just works so much better because Josh gets home about 2:10p. from school and then the taxi come about 2:30p. for his 3p. appt. And Cami and Josh were going together but I think I can get them to understand the bus stop differential and we won't have to worry about taking a bus. The bus takes FOREVER and so we like the taxi.