I unleashed the anger last Monday morning!

Tweet

I have 3 mobile phone numbers. I loaded one with PhP30 last Sunday so I can send text messages to my colleagues who will go to our reunion. I decided to get the promo of Sulitxt5 which means a P5 load is deducted and I will enjoy 25 text messages to my colleagues of the same mobile phone numbers as mine. So after my registration was successful, I began texting my colleagues. Then at 10:30AM last Monday, I received a text from the telecommunications company that my load was already below P25. I was so angry that time because I did not know why I was deducted P10 when I should have P25 more. I immediately called their customer service representative, and a young lady answered me. I told her my concern, and because she was interrupting me while I was talking, I raised my voice and gave my complaint. She told me that I was deducted P10 because I have a subscription of 2 of their promos. I told her that my sister already deactivated those promos in my 2 mobile numbers last year, July. The lady’s voice was trembling. I don’t know, but maybe some of my Filipino friends here can agree with me that, when we are angry, we tend to speak in English. That was what I did. She then gave me assurance that I will have the P10 back on my load, and it will take 24 hours to do so. So when I went to our reunion and voiced out my disgust on this phone company, 3 of my colleagues also said they had the same problem. I told them to call the customer service of the phone company. I am a gentle person, but when I am abused, I unleash the anger inside me like a volcano about to explode. edited: The picture I attached here is their text message that I was already sent back the refund of P10.00.