No Bill Due To Overpayment?
By hereandthere
@hereandthere (45628)
Philippines
August 17, 2017 6:03am CST
I finally called the water company because we still haven't received our water bill.
When the representative checked our account, she gave me the amount due, but said there's also overpayment.
I explained that I decided to pay everything in the last bill because I wasn't sure anymore if I paid the overdue amount or not. I usually pay past the due date, but before the next cutoff date, so there’s an overlap.
I thought that by paying everything this time, my next bill would be updated and only show the current meter reading and amount due.
However, if there is an overpayment and I don't have to pay anything this cutoff, I still want to have a copy of the bill.
She said we should have still received one, so I requested for a hard copy to be delivered after a few days.
I wonder how many months I've paid in advance?
Have you ever overpaid a bill?
Would you rather get your money back, or carry it over to the next bill?
19 people like this
20 responses
@hereandthere (45628)
• Philippines
17 Aug 17
what? that's crazy! others would bend over backwards to appease customers even when they're wrong. would switch too!
2 people like this
@YrNemo (20254)
•
18 Aug 17
@hereandthere That was why smoke coming out of my head, nostrils, ears etc when I received the statement, that they had no choice but to charge me $10 extra for messing up their schedule and paperwork. (I just got back from wonderful Singapore at the time... with lots of dirty laundries in suitcases from weeks of relaxing there!)
1 person likes this
@hereandthere (45628)
• Philippines
17 Aug 17
yeah, i wanted to start on a clean slate so i don't get confused anymore
3 people like this
@m_audrey6788 (58468)
• Germany
17 Aug 17
It is nice that you pay in advance 
In my case, I always want a supporting document for my filing purposes and easy review of my bill expenses so I do not pay in advance I always see the bill first..If it comes late then I will call them to send me or else I will not pay even if they put penalty..It is not my fault of delayed billing
In my case, I always want a supporting document for my filing purposes and easy review of my bill expenses so I do not pay in advance I always see the bill first..If it comes late then I will call them to send me or else I will not pay even if they put penalty..It is not my fault of delayed billing 1 person likes this
@hereandthere (45628)
• Philippines
17 Aug 17
thankfully, there's no late fees for the water bill, but yeah i've kept the bills. they're yellowish now. haha!
1 person likes this
@m_audrey6788 (58468)
• Germany
17 Aug 17
@hereandthere 
it is worth keeping..It feels like you are doing a good job for having everything on time
it is worth keeping..It feels like you are doing a good job for having everything on time 1 person likes this
@hereandthere (45628)
• Philippines
17 Aug 17
@m_audrey6788 they're printed on thermal paper (like fax paper) so they eventually fade.
1 person likes this
@much2say (57760)
• Los Angeles, California
30 Aug 17
@hereandthere That's for sure . . . when they want their money, it does come like clockwork!
1 person likes this
@hereandthere (45628)
• Philippines
30 Aug 17
gonna come like clockwork every month
1 person likes this
@velvet53 (24417)
• Palisade, Colorado
24 Aug 17
@hereandthere Very true. My fingers are crossed for you.
1 person likes this
@hereandthere (45628)
• Philippines
24 Aug 17
i'm hoping my overpayment covers 2 months because you're right, there might be other unexpected expenses, or worse, you get short of cash.
1 person likes this
@ridingbet (66854)
• Philippines
19 Aug 17
our water bill is not stable. it fluctuates according to how many cu.mm we consume. we pay when the bill comes.
1 person likes this
@vandana7 (102698)
• India
17 Aug 17
@hereandthere .. They were always happy...I have shared good rapport with my land lords, neighbors, maids...
1 person likes this
@hereandthere (45628)
• Philippines
17 Aug 17
that would make any landlord happy!
1 person likes this
@toniganzon (77119)
• Philippines
17 Aug 17
I usually overpay my phone bill but I still receive my bill on time.
1 person likes this
@hereandthere (45628)
• Philippines
17 Aug 17
this is the first time it happened so i decided to call to be sure.
when you overpay your phone bill, i guess the excess is carried over to the next.
1 person likes this
@toniganzon (77119)
• Philippines
17 Aug 17
@hereandthere yes of course, but there's always a statement of account being sent to my home.
1 person likes this
@averygirl72 (38849)
• Philippines
28 Aug 17
It feels better if you had paid in advance than pay late. You can just carry it over to the next bill
1 person likes this
@TiarasOceanView (70020)
• United States
17 Aug 17
No I havent. But they overcharge for internet here all the time.
1 person likes this
@resukill22 (25050)
• Las Pinas City, Philippines
24 Aug 17
Save it for the next bill, and you don't have to worry
1 person likes this
@Blondie2222 (28610)
• United States
17 Aug 17
Well It's great you don't have to pay it now but yes I still would want a copy of the bill just to be sure. They can always tell you that you overpaid but until I knew for sure i wouldn't let it slide. Then next thing you know they are shutting it off or charging you a late fee. For your sake though I hope they are right and you do not owe anything, what a blessing that would be.
1 person likes this
@epiffanie (11327)
• Australia
28 Aug 17
when I over pay my phone bill, I don't ask for refund .. it's easier that way ..
@Letranknight2015 (52665)
• Philippines
17 Aug 17
You still need to have the copy of that bill, it's your right. Negligence this company of yours, I know i would seriously get upset.
