Internet Fixed, Huzzah!
By Sue H.
@CinnamonGrl (7083)
Santa Fe, New Mexico
September 4, 2018 11:29am CST
Hallelu, my Internet is fixed. I can go everywhere again! The problem was in the modem configuration, which had somehow randomly changed my username and password. He said sometimes this just happens when you reset it. but he couldn't really tell why. . I hope I am never so unlucky as to have this happen again. I could never have figured this out myself. Anyway, I gave him cookies and there was no charge.
15 people like this
16 responses
@CinnamonGrl (7083)
• Santa Fe, New Mexico
5 Sep 18
I know, he said it happens rarely, sometimes kernels of information are picked up by the modem when you reset it. It's not likely to ever happen again.
2 people like this
@CinnamonGrl (7083)
• Santa Fe, New Mexico
6 Sep 18
@LadyDuck he said it was a fluke but he's seen it before. Looked to me like it picked up somebody else's ATT SSId, password shows as asterisks so you can't tell what it was.
1 person likes this
@LadyDuck (458091)
• Switzerland
6 Sep 18
@CinnamonGrl Let's hope it will never happen again.
1 person likes this
@CinnamonGrl (7083)
• Santa Fe, New Mexico
4 Sep 18
It didn't take him long at all. Because he LISTENED to me.
1 person likes this
@just4him (306217)
• Green Bay, Wisconsin
4 Sep 18
@CinnamonGrl Wow! A tech that listened. I hope you marked that on a calendar. Those are hard to come by.
2 people like this
@quantum2020 (12040)
• Ciudad De Mexico, Mexico
5 Sep 18
That was a good deal. I used to have internet issues a long time back but now I use internet at wifi spots or library and I rearelly encounter issues with the internet
1 person likes this
@CinnamonGrl (7083)
• Santa Fe, New Mexico
5 Sep 18
I've been lucky up till now. 22 years online and this is the first time I needed tech help.
1 person likes this
@BelleStarr (61047)
• United States
4 Sep 18
Hurrah!! I am so glad for you, none of us needs the frustration of Internet problems.
1 person likes this
@CinnamonGrl (7083)
• Santa Fe, New Mexico
4 Sep 18
yes, I told him it had been a bad internet detox, lol.
1 person likes this
@CinnamonGrl (7083)
• Santa Fe, New Mexico
5 Sep 18
Almost two weeks off ATT because I didn't call them right away. I used an xfinity hotspot for awhile. Finally I called ATT, just couldn't figure out how to fix it myself. I've always been able to figure things out because it was never anything this weird before. But had to give up and call.
1 person likes this
@CinnamonGrl (7083)
• Santa Fe, New Mexico
4 Sep 18
I'm incredibly dependent on my internet for everything.
1 person likes this
@CinnamonGrl (7083)
• Santa Fe, New Mexico
4 Sep 18
@DianneN I shudder to think how many years I was fine without it, haha
1 person likes this
wow glad that everything worked fine in the end
@Letranknight2015 (51523)
• Philippines
30 Jun 20
Well, I hope you didn't get anymore problems anymore.
@andriaperry (116860)
• Anniston, Alabama
4 Sep 18
Yay! I am glad too. I am not brainy enough for all that.
1 person likes this
@CinnamonGrl (7083)
• Santa Fe, New Mexico
4 Sep 18
I never would have got it done over the phone, they want you to troubleshoot with a person on the phone, but that was ridiculous. I had to hang up and call back and say send me a tech.
@xstitcher (30291)
• Petaluma, California
9 Sep 18
Oi. 
I was grateful that I had other things to do when my computer stopped working, but I still missed being online !
I was grateful that I had other things to do when my computer stopped working, but I still missed being online !
