Incompetence On A Grand Scale

I am just glad that your grandson fixed your a/c.... saved those people from you becoming the devil

I'm sorry, that wasn't very good customer service.

It seems to be happening with more and more businesses here in our country these days. Even ones tried and true for many years are failing to do their service now. I know I had a really bad time and lost money on a couple last few years. Like Amazon and Western airline.

Oh my goodness, every new day there are more problem, how the good service is going? I am glad you will be refunded.

I had a storm door nightmare with Home Depot.

That is irresponsible customer service. I'm not surprised they lost your business.

it's everywhere.part of the problem is people aren't getting paid enough to care. long hours doing the bare minimum. i've been waiting 4 days for them to refill my husband's diabetes medicine.and they're getting a nasty reminder today when they open.

What are a few customers to such big companies that they should care? Maybe you should send a letter to the company and explain the lack of good service?

The businesses are full of lazy, incompetent people, that is hat is wrong. Nobody has taught them they are in business because of the customer. No customer, no job. I am sorry to hear about this trouble, but I am not surprised. What a pain

I would not hold my breath waiting for the refund. I imagine you will need to fight for that, too.

You are dealing with morons. So glad you took it upon yourself to start the investigation yourself. We rarely shop at big box stores.

It's a good thing you grandson was able to fix you air conditioned. Customer service just isn't the same as it used to be. As a matter of fact, I am coming to believe that there is no such thing anymore.

I hope you get the refund soon.

Customer service is something that runs in cycles. Companies recognize it's importance they focus on it the accountants say look how much extra that costs, they swing the other way. It kinda stinks. When I ran my business, I got more referrals simply because I would take the extra step to make certain that people were happy with their purchases. Such a simple thing to do and after a year, I often had more business than I could handle.

customer service belongs to a bygone era I think--it is always amazing to me how much work it is to correct another's wrong--I hope this finally works out for you

It sounds like you might have to follow up with them about the refund too.

i'd feared somethin' like that amiss, hon. so glad ya finally called 'em! i would'a been askin' fer some interest'n my funds - not that they'd do such, but jest to let 'em know. i'd 'lso be contactin' their district manager 'n give 'em a what fer, too. i'd a similar 'xperience with lowe's this past january. couldn't get wood pellets fer the stove here (they'd all been re-routed north due to the horrid cold) 'n found 2 pallets 't the lowe's 'n amarillo, tx. they'd not ship 'em to our local store. i pre-paid fer 'em 'n they swore they'd put a "sold" sign'n both (this 'twas a tuesday 'n i couldn't get there 'til saturday). i called that morn to 'nsure they'd my 2 pallets ('twas 235 miles round trip) 'n they 'ssured me such'd be so. drove all that way'n 65mph winds to fetch 'em. got there 'n the gal 't customer service said, "yes ma'am, they are here and marked, just pull your truck around to the garden center and they will load them for you." we got 'round there'n the folks'd no idea - all but 40 bags 'd been sold (out'ta 100). then i'd the need to go back to the front'n demand a refund.... gave 'em the what fer, the manager refused to come outta hidin'. i reported all to lowe's headquarters. nope, we didn't make 't through our prolonged winter with jest those 40 bags... that bein' said, they might'a figured out their err come time they did their quarterly book work, but e'en that'd be suspect..

That sucks. Maybe they thought you just wouldn’t do anything.

You have to wonder don't you? My guess is they wouldn't have done anything until you contacted them.

Glad your grandson caught you didn't hit reset on your air conditioner when you put it back in the window and you don't need the one HOme Depot never got, but Home Depot should have contacted you on the 8th and immediately refunded your money