Covid is a good excuse to not fulfill a commitment

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Last May I bought two bicycle tires on the Decathlon web store (it is a department store specialized in sports in the EU) and paid 7 euros to have them delivered at my door in 48 hours. Instead of getting them 2 days later, it took exactly 2 weeks... Reason : they were overwhelmed because of the covid crisis. Alright. 2 weeks ago, during a ride in the country, one of these "puncture-proof" tires went flat at 25km from my home. I was on a dirt path full of flint stones, this may happen... Last Saturday at 1 pm, I ordered online 2 inner tubes and a repair kit supposed to be available in 1 hour at a local Decathlon store... but I needed to wait until an email telling me that it was ready. I should have smelled a rat. On Monday afternoon I received a phone call apologizing because they were overwhelmed and that they had not the size of the valve I ordered. It would take 2 days more. Grrr... I had checked where it was available before chosing the store. I know what 2 days means in their vocabulary, I asked what sizes they had and told the guy to give me tubes with a 48mm instead of a 60mm Presta valve. It is a bit more difficult to inflate a tire, but I may survive with a 48mm valve... Yesterday evening I went to the store to get my order. 7 km. I took my car. There were two young women and a man at the reception. The first woman scanned the barcode of my order on my phone, the second one checked if my name was on the list and went in a backroom to search my items, while the first one asked me an ID. I guess it was to be sure that I had not robbed my phone or hacked my email address. I was wondering what was the role of the man ? He was there for customers' complaints. When the second girl came with a plastic bag with "Decathlon 1 hour delivery" printed on it, I could not hold that it was false advertising. And the guy said : "Sir, we are overwhelmed because of the covid crisis" and he wished me a good afternoon. I should have nailed him at the entrance door with a label telling "liar", but I only wished him back a good afternoon. Topffer, you are a coward, but, next time, if the excuse is lame, who knows what may happen... Have you experienced something similar ?