Service Status: Active

@ZedSmart (19839)
Philippines
November 16, 2020 4:50am CST
We do not have an Internet connection for a day. I try to dial the provider's hotline this afternoon but I was prompted to have a slide on their social media accounts. I send a direct message and I received response few minutes later stating that our our service is active and their was no disconnection. Before I inform them of my concern, I tried to check the modem/router but there's no problem on cables attached. Payment is updated and I also asked other people with the same provider if they have connection and they have. I check again the cables and found out that the line connecting to the box (the same box connecting the telephone line) was not attached. I could have done this without asking them first.
9 people like this
10 responses
Anna
@LadyDuck (502148)
• Italy
16 Nov 20
I always check all the cables first, you never know, it is too embarrassing to ask them to come here to check and they find an unplugged cable.
2 people like this
[eds]
@ZedSmart (19839)
• Philippines
16 Nov 20
That's right Ms. Anna. I don't know why it was detached. Perhaps by accident. I should have check both ends but my mind was so focus on the modem only. Tsk! I'm embarrassed.
2 people like this
Anna
@LadyDuck (502148)
• Italy
17 Nov 20
@ZedSmart May be someone who came to clean the place.
1 person likes this
[eds]
@ZedSmart (19839)
• Philippines
17 Nov 20
@LadyDuck That was possible and then didn't notice.
1 person likes this
rakski
@rakski (156200)
• Philippines
16 Nov 20
at least you noticed it
1 person likes this
rakski
@rakski (156200)
• Philippines
17 Nov 20
@ZedSmart yes. they can easily cut if you do not pay on time
1 person likes this
[eds]
@ZedSmart (19839)
• Philippines
16 Nov 20
I thought they cut our line. I was about to think that maybe, our payment was not posted.
1 person likes this
[eds]
@ZedSmart (19839)
• Philippines
17 Nov 20
@rakski yes, it's payment time.
1 person likes this
rsa101
@rsa101 (40946)
• Philippines
16 Nov 20
Good that you have solved your problem already. It us just frustrating to have connection problems especially when the customer service tells you that there are no problems from their side.
1 person likes this
rsa101
@rsa101 (40946)
• Philippines
16 Nov 20
@ZedSmart Yeah most are doing that. CS is no kore at this time and we all talk to machines to get help.
1 person likes this
[eds]
@ZedSmart (19839)
• Philippines
16 Nov 20
I'm just glad that it was fixed because their hotlines via phone are all answering machines and you can't talk to a real customers support representative in line with the Covid restriction. Good thing I was able to reach them at their social media page.
1 person likes this
[eds]
@ZedSmart (19839)
• Philippines
16 Nov 20
@rsa101 That's right. We need to learn to look for the solution the digital way.
Jessica
@JESSY3236 (22199)
• United States
17 Nov 20
I have done that also. One time I didn't have internet service. I had to go to a neighbor's house to call the service provider. Later I found out a cable came out. lol
1 person likes this
[eds]
@ZedSmart (19839)
• Philippines
17 Nov 20
When we believed that we've already done the solution and we cannot. We will try to sought help only to find out later that the solution is just simple.
1 person likes this
Nocturnal Writer
@Nakitakona (59987)
• Philippines
16 Nov 20
Now at least you know what to do in case there's no Internet connection in your home.
1 person likes this
[eds]
@ZedSmart (19839)
• Philippines
16 Nov 20
I should have check both ends of the cable.
1 person likes this
Nocturnal Writer
@Nakitakona (59987)
• Philippines
17 Nov 20
@ZedSmart And it is a must.
rhuenz
@rhuenz (10680)
•
16 Nov 20
Sometimes we cannot noticed everything, only when things done then you see the reason of the problem, At least you found that the cable was not attached,you can call them back again immediately to inform it.
1 person likes this
[eds]
@ZedSmart (19839)
• Philippines
16 Nov 20
I messaged them already.
1 person likes this
rhuenz
@rhuenz (10680)
•
16 Nov 20
1 person likes this
allen0187
@allen0187 (59648)
• Philippines
16 Nov 20
At least you were able to sort it out.
1 person likes this
[eds]
@ZedSmart (19839)
• Philippines
16 Nov 20
Yes, after many hours.
1 person likes this
msdivkar
@msdivkar (23356)
• India
16 Nov 20
Better to check your connection thoroughly before contacting the service providers. Better still to wipe clean the connecting pin and reconnect. The fault lies in poor connection sometimes.
1 person likes this
[eds]
@ZedSmart (19839)
• Philippines
16 Nov 20
Yes. It should be done first. I was desperate for not having an internet connection.
1 person likes this
Judy Evans
@JudyEv (381739)
• Rockingham, Australia
16 Nov 20
Sometimes it is something really simple that is the problem. At least it hasn't cost you anything.
1 person likes this
[eds]
@ZedSmart (19839)
• Philippines
16 Nov 20
When they inform me that my connection is OK and never been disconnected, I realize it must be something with the cable. Sometimes, I'd no longer thoroughly check it and sought help after several attempts without having the problem fixed.
1 person likes this
Innovative Thinker Ideas
@GodServantme (1543)
•
16 Nov 20
Is the smart , pldt , converge
1 person likes this
[eds]
@ZedSmart (19839)
• Philippines
16 Nov 20
The middle provider.