waste of time and money

online consultation

Waste of Time and Money.

@rakski (156496)

Philippines

November 18, 2020 6:26am CST

I am totally disappointed with that doctor. We were already on the booked grab car when her secretary messaged me that the doctor will just have an online consultation with us because she has allergies. But just this morning, she confirmed her presence for her schedule.

Our health card consultation has already been approved. When we got to the hospital, I was able to talk to the secretary and gave her the approved health card consultation letter. She message me the instruction on how to go about the online consultation and as well as scheduling and I did most of the steps I needed to do. It was written there to pay online and so I did. 30 minutes after the secretary messaged me again that I do not have to pay the fee since I the health card was approved. Like what?!?!?!

17 people like this

20 responses

@Hannihar (130150)

• Israel

18 Nov 20

@rakski It sounds like they give you mixed messages. I hate when that happens.

1 person likes this

@rakski (156496)

• Philippines

18 Nov 20

yes, mixed message

1 person likes this

@rakski (156496)

• Philippines

19 Nov 20

1 person likes this

@Hannihar (130150)

• Israel

19 Nov 20

@rakski I hate when we are told one thing and then told another and we do not know what is the truth. I ask my doctor things and trust what he tells me.

1 person likes this

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@sol_cee (38669)

• Philippines

18 Nov 20

That’s so unprofessional of them!

1 person likes this

@rakski (156496)

• Philippines

18 Nov 20

so true, right!!

1 person likes this

@rakski (156496)

• Philippines

18 Nov 20

@sol_cee I tried looking for one here. No one available and she is the only one pediatric-dermatologist. I know one in Makati Med but it is quite far from us. But if today will not work out, the Makati Med will be the next step possibly

2 people like this

@sol_cee (38669)

• Philippines

18 Nov 20

@rakski can you change doctor?

1 person likes this

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@shaggin (74987)

• United States

27 Nov 20

That’s awesome you didn’t wind up having to pay but seems all so confusing!

1 person likes this

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@shaggin (74987)

• United States

27 Nov 20

@rakski oh I see I didn’t realize that

1 person likes this

@rakski (156496)

• Philippines

28 Nov 20

@shaggin it is okay

1 person likes this

@rakski (156496)

• Philippines

27 Nov 20

but I paid because the instructions given to me was to pay online and I did so I will now have an extra credit to use for the follow up

1 person likes this

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@LadyDuck (502573)

• Italy

18 Nov 20

Ask for a refund, if you had nothing to pay I see no reason why they should not refund.

1 person likes this

@rakski (156496)

• Philippines

18 Nov 20

I shall ask later directly to the doctor

1 person likes this

@LadyDuck (502573)

• Italy

21 Nov 20

@rakski I think you should ask for a refund.

1 person likes this

@rakski (156496)

• Philippines

21 Nov 20

@LadyDuck I did. it will be send back to me on Monday

1 person likes this

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@DianneN (254926)

• United States

18 Nov 20

That is insane! I'm sure you will be reimbursed if they aren't too screwed up. Keep on top of it.

1 person likes this

@rakski (156496)

• Philippines

18 Nov 20

I will know how it will go later

1 person likes this

@rakski (156496)

• Philippines

18 Nov 20

@DianneN I know, right?

1 person likes this

@DianneN (254926)

• United States

18 Nov 20

@rakski Well, good luck. You should get it back!!!!

1 person likes this

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Nevena Zivkovic

@Nevena83 (66063)

• Serbia

18 Nov 20

It's horrible. Very unprofessional by them.

1 person likes this

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@rakski (156496)

• Philippines

22 Nov 20

@Nevena83 I hope so too

1 person likes this

@rakski (156496)

• Philippines

18 Nov 20

so true. I was looking for another available doctor yesterday but there are only few dermatologists serving that hospital and none has a schedule yesterday

1 person likes this

Nevena Zivkovic

@Nevena83 (66063)

• Serbia

21 Nov 20

@rakski I hope everything will be fine.

1 person likes this

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@prinzcy (32299)

• Malaysia

18 Nov 20

What? Can't you get refund for that?

1 person likes this

@rakski (156496)

• Philippines

18 Nov 20

I will ask for a refund

1 person likes this

@prinzcy (32299)

• Malaysia

18 Nov 20

@rakski I hope you can get it.

1 person likes this

@rakski (156496)

• Philippines

18 Nov 20

@prinzcy I hope so too

1 person likes this

@RebeccasFarm (91297)

• United States

26 Nov 20

What a shambles that is ..terrible

1 person likes this

@rakski (156496)

• Philippines

27 Nov 20

so true

1 person likes this

@marlina (154103)

• Canada

18 Nov 20

Sounds complicated

1 person likes this

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@marlina (154103)

• Canada

4 Dec 20

@rakski Is it always like this?

1 person likes this

@rakski (156496)

• Philippines

5 Dec 20

@marlina no. just this time during pandemic

1 person likes this

@rakski (156496)

• Philippines

18 Nov 20

yes, I know right?

1 person likes this

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@SHOHANA (16093)

• Bangladesh

19 Nov 20

Sorry to hear that you experience such things, you should take action against the doctor and secretary of the doctor

1 person likes this

@rakski (156496)

• Philippines

19 Nov 20

I do not want to bother at this moment in time. It is difficult to move and do what you can because of the pandemic.

@ridingbet (66854)

• Philippines

27 Nov 20

i hope my check up on Monday will be a face to face and not through texts and emails only.

1 person likes this

@rakski (156496)

• Philippines

27 Nov 20

I hope so too. How are you doing now?

@freelancermariagrace (29342)

• Philippines

19 Nov 20

I hope you'd get a refund for that. Very unprofessional

1 person likes this

@rakski (156496)

• Philippines

27 Nov 20

Yes, I did get it back

1 person likes this

@sophie09 (34230)

• Indonesia

19 Nov 20

sorry that you have to feel that, i dislike that kind of service

1 person likes this

@rakski (156496)

• Philippines

19 Nov 20

same here.

1 person likes this

@Cheyee (8352)

• Pakanbaru, Indonesia

18 Nov 20

They will refund your money, right?

1 person likes this

@rakski (156496)

• Philippines

18 Nov 20

they should, right?

1 person likes this

@rakski (156496)

• Philippines

18 Nov 20

@Cheyee oh yes, that is very true

1 person likes this

@Cheyee (8352)

• Pakanbaru, Indonesia

18 Nov 20

@rakski of course they should, since your card health cover it.

1 person likes this

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@snowy22315 (209009)

• United States

18 Nov 20

That sounds very frustrating. I hope you can get it resolved.

1 person likes this

@rakski (156496)

• Philippines

18 Nov 20

yes, it is frustrating and annoying

1 person likes this

@hereandthere (45628)

• Philippines

18 Nov 20

it's annoying how covid complicated everything. i hope you get a refund.

1 person likes this

@rakski (156496)

• Philippines

18 Nov 20

yes, this pandemic made things very difficult

1 person likes this

@JudyEv (382259)

• Rockingham, Australia

18 Nov 20

That sounds a real mix-up.

1 person likes this

@rakski (156496)

• Philippines

18 Nov 20

oh yes

1 person likes this

@thelme55 (79323)

• Germany

18 Nov 20

That is a waste of time and money indeed. Very unprofessional.

1 person likes this

@rakski (156496)

• Philippines

18 Nov 20

so true!

1 person likes this

@CarolDM (203396)

• Nashville, Tennessee

18 Nov 20

Trying times with everyone right now.

1 person likes this

@rakski (156496)

• Philippines

27 Nov 20

you said it right

1 person likes this

@jdbces (1843)

• Philippines

18 Nov 20

What a day! Hope you'll get the refund soon.

1 person likes this

@rakski (156496)

• Philippines

18 Nov 20

I hope so too

1 person likes this