I'm so angry

By Manuela Lopes

@nela13 (55698)

Portugal

March 22, 2021 12:55pm CST

At my job I have health insurance that I pay every month. There are some expenses like dentist, eyeglasses and so on that they refund me a part of the money I spent. Last month my kids bought new glasses and I sent the receipts of the amount paid to the human resources so they can refund some money based on those receipts. As I haven't received the refund yet I called HR and I was informed that my son's receipt is lost, they don't find it

Luckily I took a copy before sending it to them but now I must go back to the oculist store for them to put the stamp and confirm that the copy is a duplicate from the original receipt. This is not the first time they lose receipts but it is the first time with me. For Christ Sake they must take responsability!!

29 people like this

29 responses

@marguicha (215441)

• Chile

22 Mar 21

That is a minor problem. I haven´t been able to check my cancer since the covid started

5 people like this

@nela13 (55698)

• Portugal

22 Mar 21

What do you mean? Exams for cancer?

2 people like this

@akalinus (40440)

• United States

22 Mar 21

That is something that doctors are upset about. A lot of people need assessments or treatments but Covid shut everything down. I am sorry that they did not give you treatment that you need.

4 people like this

@teresatrotter (4073)

• Jacksonville, Florida

23 Mar 21

Cancer is serious. Why would they leave you hanging for an entire year? Something is not right. Don't they know that they need to catch cancer early to be able to treat it?

3 people like this

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@LadyDuck (458179)

• Switzerland

23 Mar 21

Oh my goodness, they would have informed you immediately that they lost the recipe. They are irresponsible.

4 people like this

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@LadyDuck (458179)

• Switzerland

24 Mar 21

@nela13 I cannot believe that people can be so careless, it is insane!

2 people like this

@nela13 (55698)

• Portugal

24 Mar 21

@LadyDuck now my husband told me that the insurance has an app where we can submit the receipts ourselves and they send the money directly to our bank account. I think I will start to use it.

2 people like this

@nela13 (55698)

• Portugal

23 Mar 21

I send it inside an envelope, when I asked to check the envelopes they told me they threw it away, surely my papers were inside the envelope and went to the garbage.

2 people like this

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@rakski (112925)

• Philippines

23 Mar 21

oh my, such an irresponsible department.

3 people like this

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@rakski (112925)

• Philippines

23 Mar 21

@nela13 oh, I think they have poor unreliable staffing if that is the case.

2 people like this

@nela13 (55698)

• Portugal

23 Mar 21

Yes, they are. Many colleagues had already had problems with them too.

2 people like this

@nela13 (55698)

• Portugal

23 Mar 21

@rakski they are careless

2 people like this

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@akalinus (40440)

• United States

22 Mar 21

I think they lose things on purpose. I know that if I send something to an agency, I have to keep photocopies, at least three sets. They will lose things over and over and we have to keep sending again. They did not lose anything, they tossed or shredded them.

3 people like this

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@akalinus (40440)

• United States

23 Mar 21

@nela13 I hope the check will be in your hand very soon.

1 person likes this

@nela13 (55698)

• Portugal

23 Mar 21

@akalinus I hope too, the money is really needed this month.

1 person likes this

@nela13 (55698)

• Portugal

22 Mar 21

Oh my, hope that is not what is happening here, that is too bad. I am very upset with this as the money was needed this month.

2 people like this

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@Hannihar (129470)

• Israel

23 Mar 21

@nela13 That is a shame that you have to run around for their mistake. Good thing you copied the receipt.

3 people like this

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@Hannihar (129470)

• Israel

23 Mar 21

@nela13 Very good idea to do it and knowing how they are it is very clever what you did. It is a shame they screwed up and you have to fix the problem they made.

2 people like this

@nela13 (55698)

• Portugal

23 Mar 21

@Hannihar yes, now I am the one who will have to do all the work.

2 people like this

@nela13 (55698)

• Portugal

23 Mar 21

They often do mistakes that is why I took a copy before sending it to them.

2 people like this

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@CarolDM (203452)

• Nashville, Tennessee

22 Mar 21

That is frustrating. I hope you can get it smoothed out soon.

4 people like this

@nela13 (55698)

• Portugal

22 Mar 21

I Should have received the money already, it is indeed frustrating!

2 people like this

@CarolDM (203452)

• Nashville, Tennessee

22 Mar 21

2 people like this

@snowy22315 (169966)

• United States

23 Mar 21

That was very unprofessional of them to lose the receipt especially since this is the second time. I would ask to speak to whoever in charge and explain this should not be happening. I am not mad at my insurance but the dental practice. It is always something!!!

3 people like this

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@snowy22315 (169966)

• United States

23 Mar 21

@nela13 Maybe you need to keep double checking on them. Call every couple of days to make sure receipts are being processed. If they get sick of you, they probably won't lose your receipts again..

1 person likes this

@nela13 (55698)

• Portugal

23 Mar 21

@snowy22315 that could be a good idea

@nela13 (55698)

• Portugal

23 Mar 21

I need to solve this and as they receive my receipts I am afraid of what they can do with it if I complain about them.

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@May2k8 (18079)

• Indonesia

23 Mar 21

How careless they don't keep the receipt properly. Hope you get your refund soon.

3 people like this

@nela13 (55698)

• Portugal

23 Mar 21

Very careless, I will receive more than 150€ from it, it is a lot of money.

2 people like this

@prinzcy (32322)

• Malaysia

23 Mar 21

That's highly irresponsible

Glad you have a copy. Would be much worse if you don't.

3 people like this

@nela13 (55698)

• Portugal

23 Mar 21

I would have lots of work to recover everything without the copies.

1 person likes this

@Juliaacv (48442)

• Canada

22 Mar 21

I am very sorry that you are going thru this. My hubby used to work for a company where the HR department looked after the benefits until........there were multiple complaints, not unlike your own, and there was an investigation launched. The head of that department was picking and choosing what receipts she was submitting. Needless to say she was fired and banned from working in that field. Bear that in mind, keep your ears open for similar incidents, you may have to go further up the chain to get results.

3 people like this

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@Juliaacv (48442)

• Canada

22 Mar 21

@nela13 It actually did not take long for her dishonesty to be proven, and then she was fired. After that the company had a direct system so that the employees submitted directly to the insurance company for reimbursement.

2 people like this

@nela13 (55698)

• Portugal

22 Mar 21

OMG, what happened in your husband's HR was even worst. I will go there this Friday and I will try to solve this, but I still need to go to the store first.

2 people like this

@nela13 (55698)

• Portugal

22 Mar 21

@Juliaacv we should also have that direct system.

2 people like this

Valerie J. Routhieaux

@just4him (306236)

• Green Bay, Wisconsin

22 Mar 21

That's terrible they lost the receipt.

3 people like this

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Valerie J. Routhieaux

@just4him (306236)

• Green Bay, Wisconsin

24 Mar 21

@nela13 Yes, they are.

1 person likes this

@nela13 (55698)

• Portugal

22 Mar 21

They are very irresponsible.

2 people like this

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@thelme55 (76476)

• Germany

23 Mar 21

I am glad you copied the receipts. Good luck for the refund.

3 people like this

@nela13 (55698)

• Portugal

23 Mar 21

I am happy I copied it too otherwise I would surely have more work to recover it.

1 person likes this

@Rashnag (30598)

• Surat, India

23 Mar 21

It happens sometimes. Calm down, anger will only hamper your health. Take care

3 people like this

@nela13 (55698)

• Portugal

23 Mar 21

Yes, that is true anger doesn't solve anything.

1 person likes this

@Rashnag (30598)

• Surat, India

24 Mar 21

1 person likes this

@freelancermariagrace (27219)

• Philippines

23 Mar 21

Sorry to hear that. That's very careless of them

3 people like this

@nela13 (55698)

• Portugal

23 Mar 21

I am glad I took the copies.

1 person likes this

• United States

23 Mar 21

Very frustrating! That kind of thing always aggravates me.

3 people like this

@nela13 (55698)

• Portugal

23 Mar 21

Me too, I could someone be so irresponsible?!

2 people like this

Belle Starr (Iz)

@BelleStarr (61047)

• United States

23 Mar 21

That is totally irresponsible of them, and cause you extra work, I don't blame you for being angry.

3 people like this

@nela13 (55698)

• Portugal

23 Mar 21

Yes, now I have to try to solve this if I want a refund.

1 person likes this

@marlina (154166)

• Canada

22 Mar 21

Someone is not doing his or her job properly

3 people like this

@nela13 (55698)

• Portugal

22 Mar 21

The woman who receives it is very distracted, she is always talking. I think she put my receipts in the garbage without noticing it.

1 person likes this

@jaboUK (64361)

• United Kingdom

22 Mar 21

That was a good thing that you had the foresight to take a copy.

3 people like this

@nela13 (55698)

• Portugal

22 Mar 21

I have heard my colleagues complain so I thought it was safe to have a copy of everything.

2 people like this

@JudyEv (325808)

• Rockingham, Australia

22 Mar 21

That would be very annoying. It means extra work for everyone.

3 people like this

@nela13 (55698)

• Portugal

22 Mar 21

Yes, it is not good. Some people are very lazy at work.

2 people like this

@Shiva49 (26202)

• Singapore

22 Mar 21

That is not your fault. They seem to be lax for sure.

3 people like this

@nela13 (55698)

• Portugal

22 Mar 21

Yes, they are. How could them be so irresponsible?!

2 people like this