I can no longer use Firefox to search the internet. Any ideas about what I can do?
By The Horse
@TheHorse (206469)
Walnut Creek, California
June 26, 2021 4:56pm CST
I believe I pay Norton a monthly or yearly fee to protect me from internet scammers.
Over the past few days, when I try to do an internet search using Firefox, my default browser, I am thrown into something called "Norton Safe Search."
When I enter something benign, like "hot naked Russian women" (actually, "baseball scores"), I get the same menu again and can proceed no further.
I am now using Google Chrome for my internet searches.
Any idea what might have happened? Has anything like this ever happened to you? I have no idea how to actually contact Norton and have my Firefox reactivated.
19 people like this
12 responses
@TheHorse (206469)
• Walnut Creek, California
27 Jun 21
@Tampa_girl7 As one MyLotter suggested, I'm going to try a reboot before anything else.
2 people like this
@LadyDuck (459148)
• Switzerland
27 Jun 21
Norton surely turned on the "Norton Safe Search", that you can turn off in your Firefox browser.
Get full instruction here
Always turn on the Norton safe web feature to be aware of the websites that are displayed in your search engine. Based on the site safety status, you can decide on whether to access the website.
4 people like this
@kaylachan (58214)
• Daytona Beach, Florida
26 Jun 21
I use microsoft edge for everything now that they've improved accessibility with screen reader support. I was using chrome, but unless I use a touch screen or mouse, I can't browse sites like mylot. I stopped using firefox a while ago, because it was crashing and had little-to-no screen reader support.
4 people like this
@KristenH (33352)
• Cuyahoga Falls, Ohio
26 Jun 21
That's weird. Chrome, Safari are your best bets. I've heard Internet Explorer will be gone by the end of the summer. No idea. Not that I know of, other than the typical rainbow spinning ball or crashes. No problems with searches. You can go to Norton's website and contact them about it like with the help or contact us links that's down below.
3 people like this
@lovebuglena (43081)
• Staten Island, New York
27 Jun 21
Could this be some sort of malware that's causing this? Maybe Norton itself has nothing to do with this.
3 people like this
@lovebuglena (43081)
• Staten Island, New York
28 Jun 21
@TheHorse Hopefully, that is not the case. Were you able to sort this issue out?
2 people like this
@lovebuglena (43081)
• Staten Island, New York
28 Jun 21
@TheHorse That sucks. I only use Chrome. I don't have Firefox. I do have Microsoft Edge but I rarely use it.
1 person likes this
@BarBaraPrz (45586)
• St. Catharines, Ontario
27 Jun 21
Do you shut down your computer when not in use or do you just let it sleep? Maybe a reboot might fix things.
2 people like this
@MarshaMusselman (38663)
• Midland, Michigan
27 Jun 21
I've not used Firefox in years. I use mostly chrome these days. I've no idea why it's doing what it now is for you.
2 people like this
@MarshaMusselman (38663)
• Midland, Michigan
28 Jun 21
@TheHorse I've no idea what a warm reboot is.
, sorry to hear about your experience with Firefox. I am not using Firefox, I am for Chrome.
@Hannihar (129538)
• Israel
27 Jun 21
@TheHorse
I would say Norton is telling you it is not an area to go into. I have something else now for anti-virus and it is really good. it is E-set and when does not like something will have a box saying block or something else that can use it. How did you get Norton in the first place and how do you deal with then if have problems? I have my technician that I contact if problems with anti-virus.
1 person likes this
