That was harder than it should have been

Tweet

We've had problems with our Internet for a few months or I should say the internet has been aggravating my husband mostly by not loading pages and being slow. So we finally bought a new router which I found needs to be replaced every two to five years. The first one we bought was a combo modem and router in one but we weren't able to get that one working so we returned it to the store for one similar to the one we were replacing thinking once we plugged everything back in that it would work right away. But it didn't. After trying several things I finally called my internet/cable provider. They kindly got the modem to recognize the new router. They asked us to open a browser on our phones and we were able to connect to the internet that way but when we tried to connect to the WiFi on our TVs and computers it still wouldn't work. Finally, I called the technical support for Netgear, the router brand we bought because we've been pleased with that brand since we switched however long ago it was. The person that took my call was from another country but I could understand her better than I expected. She registered my product for me and walked me through set up on my computer. I thought we would need to set up the other computer and the TV's but found that once it worked on one or would work on all of them. I plan on writing a little 'how to' and save it in my computer for the next time we need to replace the modem and maybe it won't take the whole day to accomplish the task.