That was harder than it should have been

Midland, Michigan
August 5, 2022 8:12pm CST
We've had problems with our Internet for a few months or I should say the internet has been aggravating my husband mostly by not loading pages and being slow. So we finally bought a new router which I found needs to be replaced every two to five years. The first one we bought was a combo modem and router in one but we weren't able to get that one working so we returned it to the store for one similar to the one we were replacing thinking once we plugged everything back in that it would work right away. But it didn't. After trying several things I finally called my internet/cable provider. They kindly got the modem to recognize the new router. They asked us to open a browser on our phones and we were able to connect to the internet that way but when we tried to connect to the WiFi on our TVs and computers it still wouldn't work. Finally, I called the technical support for Netgear, the router brand we bought because we've been pleased with that brand since we switched however long ago it was. The person that took my call was from another country but I could understand her better than I expected. She registered my product for me and walked me through set up on my computer. I thought we would need to set up the other computer and the TV's but found that once it worked on one or would work on all of them. I plan on writing a little 'how to' and save it in my computer for the next time we need to replace the modem and maybe it won't take the whole day to accomplish the task.
4 people like this
4 responses
@LadyDuck (400355)
• Switzerland
6 Aug
There are a couple of things to do with the router in order that it recognizes the WiFi.
1 person likes this
• Midland, Michigan
9 Aug
If and when we can't figure it out we just call or provider and they can get it going.
1 person likes this
@LadyDuck (400355)
• Switzerland
10 Aug
@MarshaMusselman My husband always take care to set up the new routers without asking the provider.
1 person likes this
• Midland, Michigan
22h
@LadyDuck this was the first time we ever had any problem setting it up. Before when we've called the provider it was when our Internet quit working.
1 person likes this
@Nakitakona (50835)
• Philippines
10 Aug
Router works well if the Internet signal is strong and it's placed strategically where it could catch better signal.
1 person likes this
• Midland, Michigan
22h
We have it near a window and now that our after we had help getting it to work it works better than it has four a long time. I think it was dying for a long time and we didn't realize it needed replacing.
1 person likes this
@Nakitakona (50835)
• Philippines
22h
@MarshaMusselman Probably it is for it serves long enough.
1 person likes this
@RebeccasFarm (67309)
• United States
6 Aug
Ugh that was a pain all that Marsha. Hope it is working fine now.
1 person likes this
• Midland, Michigan
9 Aug
Yes, it's finally working now and the pages load much faster for my husband.
1 person likes this
• United States
11 Aug
1 person likes this
@JudyEv (282910)
• Rockingham, Australia
6 Aug
It's amazing how often these things are supposed to be relatively simple but end up taking ages.
1 person likes this
• Midland, Michigan
6 Aug
And either they are becoming more difficult or I'm beginning to forget what we used to do to get them working.
1 person likes this