First time my internet provider got lost
By rsa101
@rsa101 (37933)
Philippines
September 28, 2022 8:46am CST
This is the first time in a long time that my internet provider has gone offline. My work was in progress when their signal abruptly stopped. I've grown accustomed to them returning in a few seconds or minutes, but this time they didn't. I reset the modem by turning it on and off, but it is still not receiving a signal. Since the previous months had been relatively uneventful, I came to understand that they are in serious jeopardy. When I called their customer service, I discovered that nobody was available to speak with. Your call will be answered and received entirely automatically by AI. I'll just have to wait for their call or text, then.
12 people like this
12 responses
@rsa101 (37933)
• Philippines
29 Sep 22
Looks like that but I am happy to inform you I am back now since they have already restored it. I just received text message that the service has been restored and it was. That was fast enough for them to do it in less than 24 hours since my report with them. For that I am impressed by the swiftness of their technical team.
2 people like this
@rsa101 (37933)
• Philippines
30 Sep 22
It is, and I'm glad they completed it in under 24 hours. They just texted me to say that everything is okay and that it has been restored. Was pleased with the quick response they offered. For a little period of time in the morning while they were correcting it, I experienced some inconvenience.
1 person likes this
@jobelbojel (34729)
• Philippines
5 Oct 22
We have been using the C for more than one year, everything was okay for one year. Until two months ago when they had their maintenance, we are experiencing no connection after the maintenance. August was a lowlight for them and lots of angry subscribers ranted on fb page.
Hope your connection is stable now.
1 person likes this
@rsa101 (37933)
• Philippines
8 Oct 22
@jobelbojel I think back to the days when rains were frequent in our place, they got affected by it somehow. That is why the problem was not only mine but many others in the neighborhood. That is why they repaired the cause of the problem and everyone got resolved all at once.
@jobelbojel (34729)
• Philippines
6 Oct 22
@rsa101 We did not have internet for the whole day I think when the provider had maintenance.
1 person likes this
@DaddyEvil (137145)
• United States
28 Sep 22
It's been over 3 hours since you posted this discussion. I hope you got your signal back quickly and was able to return to work. I hate it when we lose signal.
1 person likes this
@rsa101 (37933)
• Philippines
29 Sep 22
@DaddyEvil It is fixed already. I just received a text message that it is restored now so I checked my modem and it is already working back to normal. Thank goodness I was preparing to go to my workplace so I can continue with my work but then they informed me that I have it already so no need to leave anymore.
1 person likes this
@DaddyEvil (137145)
• United States
29 Sep 22
@rsa101 Oh, wow! I hope they get it fixed soon!
1 person likes this
@rsa101 (37933)
• Philippines
30 Sep 22
@RubyHawk Are there any competitors around your place offering the same service? I guess if they are the ones available in your area, they can really dictate the rates they want since there are no competitors around. In my place, there are at least 3 or 4 that are competing which is why their prices are almost the same and you would just look into the service they provide.
1 person likes this
@solidcodes (1690)
• Philippines
28 Sep 22
and the name of your internet provider?
2 people like this
@popciclecold (35022)
• United States
28 Sep 22
Hate when that happens, hope it won't be too long.
1 person likes this
@allknowing (130067)
• India
28 Sep 22
How did you manage to write this post with no Internet?
1 person likes this
@rsa101 (37933)
• Philippines
30 Sep 22
I guess it has been restored less than 24 hours ago. I should commend them for doing quick action on my issue. I was afraid that it may take several days before it will be given time but they did it in less than 24 hours. That is something they should be proud of.
1 person likes this
@almostoveryou (4175)
• Philippines
29 Sep 22
My friends had the same problem but with a different provider, that is Converge. I hope your connection has been restored. We use Globe at Home too. We get intermittent connection when there are strong winds.
1 person likes this
@rsa101 (37933)
• Philippines
29 Sep 22
I am happy to inform you that they have restored the connection already and just informed me via text that it was restored already. I am impressed that they were fast in restoring their service and I do not need to followup anymore after I reported it to them.
