I´m still fighting with the provider of the cable TV.

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Years ago I hired a service that included internet ( a must), a "light" cable TV, line phone and wifi. If I had hired all those services separatly it would have been a lot more expensive. And I added an extra every month so that if anything is not working, a technician can come for free. But now it is the time of the online fixing. I called 2 days ago so a technicuan would come. I talked to a girl in the company´s call center who wasn´t even answering my call from this country After she told me several times to wait on line, she decided that a technician has to come and we amde an appointment. Today, another girl called and told me that we had to try to repair it first online so that I had to help. I was talking to Marco at that moment so I said I was busy then. And a few minutes ago she called again. By then I had thought about it and I was angry If I pay every month for a service, I want said service if I have a problem. She told me that we could "try" to fix it online. What did she mean by WE? The last time "we" did it, I had to kneel down to get the D box (now I cannot kneel down) and read what it said in tiny letters in the back of it. So I told her that I was 77 years old AND bedridden and that I paid every month so that a technician came and fixed it alone. And as I was angry, I also told her that when the technician came he should bring a new remote as the control was as old as I was. The girl tried to ask if I lived with someone else and I said NO! So she asked me for my address (that they have), my phone number (that they have) and the technician is coming after lunch. I don´t like this new world. It is almost 12 and I haven´t showered yet. So I´d better do that soon.