EXCEPTIONAL!!!

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I am going to gush a bit here, so please do pardon me in advance. But as I have written about customer service here so many times before, there's one thing that is probably abundantly clear about me. Bad customer service is a HUGE pet peeve of mine. And unfortunately, that's the rule, not the exception, that what you expect first and almost always is, bad customer service. But that wasn't the case at all today when I went to AutoZone to have a new battery installed for my wife's car. The woman who greeted me was top notch. She greeted me promptly with a smile. When I asked if they still installed batteries, she joked, "No. I'm sorry, we don't do that anymore," and when I started with a look of disappointment, she immediately gave me a bigger smile and told me she was only kidding. She'd won me over already. She was outstanding, helping me to find the battery I needed, even going outside to check when I wasn't sure of the model of my wife's car, "to stay cool." LaVontay, who installed my battery was also top notch. He had trouble getting the negative terminal off the post, but kept a good attitude, didn't lose his temper, and just did what he had to do. I gave him a $10 tip, which he didn't want to take. I insisted and told him, "Man, you were struggling there a bit and it's 100 degrees out here. I really appreciate it." I don't always do the surveys on the receipts. But I did this time for sure. I felt it was important to call these two exceptional employees out and thank the business for strong hiring practices and hiring exceptional people. As I mentioned in my comments on the survey, "I know I am gushing. I get it. But exceptional service like this is simply so rare, it just really strikes you. You can't NOT notice it. Again, we're not talking about good service, or even great service. We're talking about EXCEPTIONAL service, and not enough can be said to emphasize this." Needless to say, I was very pleased despite having to shell out money for a battery, and those things aren't cheap.